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Location Based Services for End to End Customer Engagement
Location Based Services for End to End Customer Engagement In the shipping and logistics industry, the phrase “last mile” describes...
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Doubling Down on Data Protection: Earning Our SOC 2 Type 2 Certification
Doubling Down on Data Protection: Earning Our SOC 2 Type 2 Certification The SOC 2 Type 2 Certification Proves Ushur’s...
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How to Respond to Emails Faster with Email Automation
How to Respond to Emails Faster with Email Automation Learn how to respond to emails faster in our new guide...
Mobile Customer Engagement
4 More Bad Habits + 4 Mobile Customer Engagement Tips
Mobile customer engagement rates looking low? You might be a bad texter We’re back with another installment in our SMS...
Text Messaging Best Practices
3 Signs You’re a Bad Texter + Text Messaging Best Practices
Don’t launch a SMS campaign before brushing up on these text messaging best practices Bad texters: we all know them....
Process Automation in Salesforce
Say hello to intelligent process automation in Salesforce!
We are proud to announce that we’ve officially launched the Ushur’s Managed Package for Salesforce, now available in the Salesforce...
why conversational AI
Why Conversational AI is Customer Service’s Greatest Tool Yet
If you’re curious about why conversational AI is getting so much attention, read on. We get a lot of questions...
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Should you meet with Ushur at CCW? (Hint: Yes)
Let’s just get it out there: Customer Contact Week in Nashville is...a lot. A lot to see. A lot of...
Intelligent Automation Questions
Top 5 Intelligent Automation Questions Answered
Intelligent automation is a comprehensive solution for digital transformation which combines AI, ML, and RPA technologies. The financial and strategic...