Blog

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Why Businesses in the Pandemic Are Turning to Conversational AI
Why Businesses in the Pandemic Are Turning to Conversational AI COVID-19 turned everyday life upside down, and everyday work too....
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Deflect Calls, Not Business: Three Ways to Make the Most of Your IVR
Deflect Calls, Not Business: Three Ways to Make the Most of Your IVR Customer"I’ve been on-hold for 2 hours. This...
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Citizen Developers: How Diverse Users Power Smart Solutions
Citizen Developers: How Diverse Users Power Smart Solutions If you work in finance, insurance, or healthcare, you likely don’t think...
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The Different Types of Chatbots, Demystified
The Different Types of Chatbots, Demystified Not All Bots Are Created Equal: How Do the Types of Chatbots Stack Up?...
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Irish Life Email Routing Software Transformation
Irish Life Email Routing Software Transformation On levers, short and long - the unexpected impact of automated email routing software...
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Location Based Services for End to End Customer Engagement
Location Based Services for End to End Customer Engagement In the shipping and logistics industry, the phrase “last mile” describes...
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Doubling Down on Data Protection: Earning Our SOC 2 Type 2 Certification
Doubling Down on Data Protection: Earning Our SOC 2 Type 2 Certification The SOC 2 Type 2 Certification Proves Ushur’s...
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How to Respond to Emails Faster with Email Automation
How to Respond to Emails Faster with Email Automation Learn how to respond to emails faster in our new guide...
Mobile Customer Engagement
4 More Bad Habits + 4 Mobile Customer Engagement Tips
Mobile customer engagement rates looking low? You might be a bad texter We’re back with another installment in our SMS...