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Building a Team-First Company Culture Culture. It’s one of the most often discussed yet least understood components of any successful organization. Our industry, in particular, is obsessed with the notion of culture – and not without cause. In the early days of a new company, when the greatest tool available is attitude, culture can be…
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Building a Team First Company Culture
Building a Team-First Company Culture Culture. It's one of the most often discussed yet least understood components of any successful...
No Customer Conversation Left Behind What is the Silent Listener capability?
No Customer Conversation Left BehindWhat is the Silent Listener capability? The promise of the new era of digital communications lies...
Ushur Unveils Intelligent Automation Solution to Handle Benefits Enrollment Influx
Ushur Unveils Intelligent Automation Solution to Handle Benefits Enrollment Influx : New AI-enabled journey drives unparalleled efficiency over all channels...
Customer Experience: A New Frontier for Intelligent Automation
Customer Experience: A New Frontier for Intelligent Automation Automation and AI might be the two hottest technologies in the world...
Boost P&C Customer Satisfaction with Customer Experience Automationâ„¢
Boost P&C Customer Satisfaction with Customer Experience Automationâ„¢ In this article we will look at the following key areas: Prioritizing...
Automation to build trust and improve WC claim outcomes
Automation to build trust and improve WC claim outcomes Insurance is a service industry, and the customer's claim experience can...
The ROI of Automation
The ROI of Automation When people think of automation, and in particular the ROI of automation, they typically think that...
P&C Insurance Digital Transformation Trends
P&C Insurance Digital Transformation Trends The digital transformation of P&C insurance is crucial for its success in a world where...
Enhancing the Employee Experience
Digital Transformation Journey - Part 3 Enhancing the Employee Experience When embarking on a digital transformation journey, insurance companies need...
Increasing Operational Effectiveness
Digital Transformation Journey - Part 2 Increasing Operational Effectiveness When embarking on a digital transformation journey, insurance companies need to...
Transforming the Customer Experience
Digital Transformation Journey - Part 1 Transforming the Customer Experience When embarking on a digital transformation journey, insurance companies need...
5 Ways to Transform the Healthcare Member Experience
5 Ways to Transform the Healthcare Member Experience Health plan member expectations are changing, and members demand more. They want...
WhatsApp Product Features
Using WhatsApp As a Channel to Communicate with Your Customers Have you ever wished that it was easier to interact...
Transforming the Claims Process with AI
Transforming the Claims Process with AI The Context of a Claim The insurance policy is a contractual agreement that stipulates,...
With New SVP of Sales, Ushur Adds Sixth Senior Leader in Six Months
With New SVP of Sales, Ushur Adds Sixth Senior Leader in Six Months Former Conga VP of Sales Ron Gupta...
Automating the insurance customer experience: is RPA really the answer?
Automating the insurance customer experience: is RPA really the answer? The initial appeal of RPA to insurance companies was also...
Why You Should Join the Inclusive Workplace at Ushur
Why You Should Join the Inclusive Workplace at Ushur No company sets out to have a boring, tedious, or worst,...
Insurance has always been transforming – just ask Ben Franklin
Insurance has always been transforming - just ask Ben Franklin Truth be told, the insurance customer experience has probably been...
Low-Code vs. No-Code – What’s the Difference?
Low-Code vs. No-Code - What's the Difference? Low-Code and No-Code Applications Are Helping Insurers Embrace Innovation and Transform to Deliver...
Ushur Adds Kashif Mahbub to Its Senior Leadership to Drive Marketing and Growth
Ushur Adds Kashif Mahbub to Its Senior Leadership to Drive Marketing and Growth Veteran automation, product and marketing executive aims...
Ushur extends its Series B and adds Aflac and Iron Pillar as strategic partners
Ushur extends its Series B and adds Aflac and Iron Pillar as strategic partners The move is set to transform...
Ushur Closes $5M Series B Extension
Ushur Closes $5M Series B Extension from Aflac Ventures and Iron Pillar AI-powered insurtech platform aims to transform digital customer...
The First Notice of Loss: How First Impressions Set the Tone of Any Customer’s Claim Experience
The First Notice of Loss: How First Impressions Set the Tone of Any Customer's Claim Experience Insurance is purchased with...
From POC to MVP—What’s Old is New Again
From POC to MVP - What's Old is New Again Sometimes what was thought to be old can be new...
Ushur’s Top Insurance Technology Trends for 2021
Ushur's Top Insurance Technology Trends for 2021 Insurtech continues to be an emerging market and one investors are pouring money...
Claims Automation and Management
Automation to Accelerate Claims Service and Elevate Customer Experience is the Future of Insurance Insurance is one sector of the...
Insurance Digital Transformation – From Incumbent to Digital-First
Carrier transformation from incumbent to digital-first Today when we speak about digital transformation within insurance, it can sound like it...
Ushur Announces Strategic Advisory Board
Ushur Announces Strategic Advisory Board New advisory team brings together senior executives from the enterprise software and insurance industries to...
Ushur Expands Senior Leadership with Strategic Solutions Hire
Ushur Expands Senior Leadership with Strategic Solutions Hire Former Pegasystems director will deliver Ushur's technical capabilities throughout customer lifecycle SANTA...
Insurance Automation Proof of Concept
Insurance Automation Proof of Concept Insurance companies are focused more than ever on optimizing the experience they provide to customers....
Ushur Taps Insurance Industry Veterans for Leadership Team
Ushur Taps Insurance Industry Veterans for Leadership Team Seasoned pros expand executive ranks and deepen insurance expertise SANTA CLARA, Calif....
FINEOS Teams with Ushur to Automate Customer Engagement
FINEOS Teams with Ushur to Automate Customer Engagement FINEOS AdminSuite integrates Ushur's no-code workflows and conversational AI Dublin, Ireland and...
Ushur Closes $25M Series B Funding on Soaring Demand For Intelligent Automation
Ushur Closes $25M Series B Funding on Soaring Demand For Intelligent Automation SANTA CLARA, Calif. - Nov. 4, 2020...
Announcing Ushur’s $25M Series B funding
Announcing Ushur's $25M Series B funding Simha Sadasiva I'm thrilled to share that Ushur has secured $25 million in Series...
Your Attendee Guide to the 2020 Virtual InsureTech Connect Event
Your Attendee Guide to the 2020 Virtual InsureTech Connect Event Virtual graduations. Check. Virtual Work Happy Hours. Check. Virtual weddings....
Six Recommendations for Digital and Operational Security
InfoSec Blog Series Part 2 Six Recommendations for Digital and Operational Security It's understandable that the focus is on capabilities...
Can Your Vendor Answer These 3 InfoSec Must-Haves?
InfoSec Blog Series Part 1 Can Your Vendor Answer These 3 InfoSec Must-Haves? In the first of this three-part series,...
Leading Insurers Join Virtual Panel on the Rise of Citizen Developers
Leading Insurers Join Virtual Panel on the Rise of Citizen Developers Buzzwords and jargon abound when it comes to enterprise...
Kate Gingras to join Ushur as Vice President of Strategic Accounts
Kate Gingras to join Ushur as Vice President of Strategic Accounts With a history of success introducing digitally disruptive technologies...
Risk-takers Win Big at Ushur’s Inaugural Innovation Awards
Risk-takers Win Big at Ushur's Inaugural Innovation Awards On August 26th, Ushur, an AI-powered automation platform, hosted its inaugural Innovation Awards...
Six Superpowers Coming to Ushur
Six Superpowers Coming to an Ushur Near You We were going to wind you up with a loooong intro. But...
5 Insurance Automation Ideas for Open Enrollment
5 Insurance Automation Ideas for Open Enrollment Set up an automated insurance prospecting system in less than a month Picture...
Why Businesses in the Pandemic Are Turning to Conversational AI
Why Businesses in the Pandemic Are Turning to Conversational AI COVID-19 turned everyday life upside down, and everyday work too....
Deflect Calls, Not Business: Three Ways to Make the Most of Your IVR
Deflect Calls, Not Business: Three Ways to Make the Most of Your IVR Customer"I've been on-hold for 2 hours. This...
Citizen Developers: How Diverse Users Power Smart Solutions
Citizen Developers: How Diverse Users Power Smart Solutions If you work in finance, insurance, or healthcare, you likely don't think...
The Different Types of Chatbots, Demystified
The Different Types of Chatbots, Demystified Not All Bots Are Created Equal: How Do the Types of Chatbots Stack Up?...
Irish Life Email Routing Software Transformation
Irish Life Email Routing Software Transformation On levers, short and long - the unexpected impact of automated email routing software...
Location Based Services for End to End Customer Engagement
Location Based Services for End to End Customer Engagement In the shipping and logistics industry, the phrase "last mile" describes...
Doubling Down on Data Protection: Earning Our SOC 2 Type 2 Certification
Doubling Down on Data Protection: Earning Our SOC 2 Type 2 Certification The SOC 2 Type 2 Certification Proves Ushur’s...
How to Respond to Emails Faster with Email Automation
How to Respond to Emails Faster with Email Automation Learn how to respond to emails faster in our new guide...
4 More Bad Habits + 4 Mobile Customer Engagement Tips
Mobile customer engagement rates looking low? You might be a bad texter We're back with another installment in our SMS...
3 Signs You’re a Bad Texter + Text Messaging Best Practices
Don't launch a SMS campaign before brushing up on these text messaging best practices Bad texters: we all know them....
Say hello to intelligent process automation in Salesforce!
We are proud to announce that we've officially launched the Ushur's Managed Package for Salesforce, now available in the Salesforce...
Why Conversational AI is Customer Service’s Greatest Tool Yet
If you're curious about why conversational AI is getting so much attention, read on. We get a lot of questions...
Should you meet with Ushur at CCW? (Hint: Yes)
Let's just get it out there: Customer Contact Week in Nashville is...a lot. A lot to see. A lot of...
Top 5 Intelligent Automation Questions Answered
Intelligent automation is a comprehensive solution for digital transformation which combines AI, ML, and RPA technologies. The financial and strategic...
A Look at Ushur’s Invisible App: Dynamically Engage with Customers without any App Development
App usage is skyrocketing with 194 million global app downloads in 2018 alone. This smartphone era is distancing itself from...
Meet Ushur’s Intern Class of 2019
Ever wonder what working at Ushur is like? Meet Ushur's Summer 2019 Interns. This past summer, Ushur's office nestled in...
The Ultimate Guide to Automated Enterprise Email Processing
About 124.5 billion business emails are sent and received each day, and this number is only growing (DMR). Manual email...
Secure Your Data: SOC 2 Compliance
The proliferation of Big Data has put data at the forefront of all business processes and decisions. Regardless of industry...
Introduction to Workflow Automation + Conversational AI
What is it and how do you deploy it successfully? What is it? Business processes involve routine tasks that are...
Simha Sadasiva at InsurTech Summit 2019
The Impact of AI and ML in Insurance CEO & Co-Founder, Simha Sadasiva discusses where AI can help Insurers at...
Ushur Appoints Jay Berryhill as Vice President of Worldwide Sales
Santa Clara, CAÂ - February 13th, 2019 -Â Ushur, a Service Engagement platform that leverages data and technology to digitally transform backend...
Stay Hungry, Stay Focused & Stay Frugal
By Simha Sadasiva, Co-Founder & Chief Executive Officer As you may have seen recently, Ushur announced its Series A...
How can we use Conversational AI for Service Desk?
Many IT workflows that were previously done primarily through email, would be much better suited for automated text-message conversations using...
It’s 2018: Why are your I.T. service desk requests still stuck in email?
How to optimize I.T. service desk with automated two-way text messaging I was at the Atlassian Team Tour event recently...
How to Stay Compliant with Claims Processing
When it comes to processing claims, there are a number of potential security and compliance traps that could mean serious...
Chatbots as Insurance Agents
Insurance claim processes are notoriously lengthy and cumbersome, for both insurance companies and their customers. From long and arduous back...
Does your company need chatbots?
AI and Chatbots are all over the news lately, with companies moving to automate their low-level, repetitive tasks in droves....
Has the Insurance Industry Fully Embraced Chatbots?
One study suggests the insurance industry may be falling behind. The Future of Insurance, a 2016 survey of Insurance Professionals, found...
Is Promotional Marketing Dead?
Messaging has become the most dominant and ubiquitous channel of engagement. That is probably why 4 in 5 companies want...
Powered by Service (Bots)
Companies with the best NPS scores power their business from making their service delivery front and center. Everything they do...
Will AI Fix our Frustration with Customer Service?
I started dictating this article to Siri, but I gave up within a few minutes after I had to repeat...
Why Retail Apps are a Waste of Money
Mobile devices are the preferred way to access the internet for the majority of the population, and while mobile apps...
