Customer Experience Automation™ Platform

Unleash the power of AI and no-code to self-serve every micro-engagement™-from acquisition and onboarding to end-to-end customer service journeys.

Quick-Start Solution Packs

Get started with pre-built solutions bundled to solve immediate challenges. Get up and running in a few weeks and realize immediate results.

Resources

View all resources here or click below for a specific type of resource.

Simha Sadasiva at InsurTech Summit 2019

Simha Sadasiva

CEO, Ushur

Table of Contents

The Impact of AI and ML in Insurance

CEO & Co-Founder, Simha Sadasiva discusses where AI can help Insurers at 2019 Global InsurTech Summit Panel.

Our CEO & Co-Founder sat down at the Global InsurTech Summit with Group Head of Artificial Intelligence of Zurich, Gero Grunkel, Global Head of Artificial Intelligence at Prudential, Michael Natusch, and CSO, Eric Sibony, of Shift, to discuss the ways Insurance companies are utilizing AI for increasing productivity and digitizing their business.

There is a consensus that AI and automation have become a need of their industry, and the panel discusses the areas they are tackling first including enrollment, claims and customer support. Watch the video below to hear their thoughts and strategy around deploying AI.

Topics of discussion were:

  • Hype about AI and applications of AI
  • Key terms like Neural Networks, Deep Learning, AI for Linguistics using NLP, NLU, NLG
  • How do you go about leveraging data for the purposes of building knowledge graphs and corpus?
  • Types of applications being created using AI that Insurance companies are deploying
  • How to apply cognitive technologies for process automation in quote intake, claims, training and customer service use cases
  • How to impact customer experience while leveraging AI-powered automation

Related Posts

WhatsApp Product Features
Industry

WhatsApp Product Features

Have you ever wished that it was easier to interact with an insurance carrier? We all know that waiting on hold for what can feel like forever and scouring the Internet for answers to seemingly basic questions are major hurdles that can cause most customers to approach simple tasks, such as filing an insurance claim, with caution and dread. With Ushur’s omni-channel Virtual Customer Assistant (VCA) powered by Conversational AI, insurance carriers can automate servicing for their end users in their channel of preference. That’s why Ushur has added WhatsApp, a popular communication tool used by 2 billion people worldwide, as a communication channel.
View More
Transforming the Claims Process with AI
Technology

Transforming the Claims Process with AI

The insurance policy is a contractual agreement that stipulates, in exchange for payment, a person or business will receive reimbursement or financial protection against losses from an insurance company. In other words, if the required premium is paid, a customer will be paid for covered damage, injury, illness or loss.
View More
Automation to Accelerate Claims Service and Elevate Customer Experience is the Future of Insurance
Industry

Automation to Accelerate Claims Service and Elevate Customer Experience is the Future of Insurance

Insurance is one sector of the financial services industry which has faced challenges as it embraced the digital revolution - first by choice and then by necessity following the pandemic lockdown. Cloud computing has taken hold, but some carriers are early in exploring solutions like artificial intelligence and machine learning.Insurance companies are eager to find technologies that cannot just improve but differentiate their overall customer experience, ideally while also reducing operational expense. One specific area insurance companies are looking at closely is claims service and process automation or as Ushur likes to call it, the future of insurance.
View More