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Automated Email Triage

Streamline Your Email Management

Reduce response times and operational costs by automating the digital channel your customers prefer most.

  • Automated two-way communications
  • AI-powered efficiency
  • Enhanced customer retention and expanded business opportunities
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Ushur for Automated Email Triage

Revolutionize Your Email Workflow

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Understand
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Act
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Integrate
Natural Language Understanding (NLU) identifies customer intent and routes emails accordingly.
Automate responses to standard queries, reducing backlog and freeing agents for high-value engagements.
Seamlessly connect with CRM systems to pull relevant data from emails and update backend systems.

In today's fast-paced world, customers expect swift responses to their inquiries. Delays can lead to frustration and diminished trust. Ushur's Automated Email Triage leverages AI to scan, categorize, and route emails to the appropriate departments, ensuring timely and personalized responses.

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Scan & Classify
Route & Respond
Integrate & Update

Scan & Classify

Analyze email content to determine intent and categorize accordingly.

Route & Respond

Direct emails to the appropriate teams and automate responses based on predefined business rules.

Integrate & Update

Sync with CRM systems to ensure all customer interactions are logged and actionable.

Security & Compliance

We know PII and security are a top concern. The Ushur CXA platform is HIPAA-secure, TCPA compliant and is HITRUST and SOC2 certified. Rest assured your working in a highly secured platform.

eGuide
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The Power of Email for a Rewarding Customer Experience
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Transforming Email Management with AI-Powered Automation

Elevate Customer Satisfaction and Operational Efficiency

In the digital age, efficient email management is crucial for maintaining customer trust and loyalty. Ushur's AI-driven solutions empower businesses to automate email triage, leading to faster response times and enhanced customer experiences.

40%
NPS score improvement
85%
CSAT score improvement
3
weeks to deploy
42%
outbound calls eliminated