Analytics & Insights
Real-time, actionable customer insights
Analyze every Micro-Engagement™ across all customer engagement channels to deliver answers that your customers are looking for - all in real-time. Make digital transformation easier and customer experience campaigns more effective by analyzing and optimizing with Ushur's CXA Analytics.
See it in action
Ushur Customer Experience Analytics
- Micro-Engagement™ analytics enable businesses to gather insights into customer behavior at every step
- Omni-channel tracking helps IT and business teams partner closely to deliver end-to-end experience optimization - for customers and business users alike
- Track and measure customer experience campaigns to know what's working, and more importantly, what's not working
Omni-Channel Campaigns
- Analyze customer interactions across voice, SMS, text, emails, web portals and every other communication channel
- Measure your campaign performance over days, weeks, months or even years and get a real-time picture of their effectiveness and ROI
- Intelligently automate next-best actions with AI and machine learning to deliver highly personalized customer experiences
Inspect Automations
- Analyze with accuracy and act with confidence
- Data to design customer experiences
- Iterate quickly and run A/B tests to prove hypotheses
Benefits for the Customer Experience
For your customers
- Customers don't have to worry about broken processes with infinite loops because you've already found the hotspots in analytics
- Customers get tailor-made messaging optimized based on your test results
For your business
- Cost-efficient CX operations in the front office through a virtuous cycle of constant optimization
- Enhanced business user experience with the help of codeless and intelligently automated middle and back-office processes
- No need to go find a new analytics solution to optimize your customer experience--but still can export data into your data lakes if need be
Ready to level up your Customer Experiences?
Explore the Ushur Platform, or contact sales now and start improving and automating customer experiences with incredible self-service options. You can contact us to design a custom solution for your business.
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