The Complete Solution for Intelligent Automation
Powered by advanced conversational AI and intuitive process automation workflows to understand what customers need and what to do next.
Brands that trust Ushur’s Intelligent Automation
Automation That Understands
Designed for high-contact industries like insurance, logistics and financial services, Ushur engages customers over email, apps, SMS and more, using conversational AI and intuitive business process automation workflows to understand what people are saying and what to do next. Our end-to-end automation platform accelerates time to value with features like a visual builder, powerful tools for data extraction, and integrations with backend systems like Salesforce, ServiceNow and even homegrown, legacy systems. Easy to use and built for engagement, it’s the first truly intelligent process automation platform that understands the customer’s needs - and yours.
"Did you know you can automate 85% of customer interactions?"
- Gartner Report
Engagement rates
up to
85%
cut process times
from weeks to
HRS
Return on
investment
5X
Increase NPS scores
by
20%
Engagement rates
up to
85%
cut process times
from weeks to
HRS
Return on
investment
5X
Increase NPS scores
by
20%
Build intelligent automations for comprehensive automated business processes and see what you can achieve with Ushur.
FNOL
Automated Underwriting
Pending Claims
Smart Survey
SmartMail
Sales Enablement
Smart KB Search
Service Desk
Advantages of Ushur’s Process Automation Software
Ushur enables organizations to: make customer interactions faster and more efficient, deliver 24/7 support, reduce call center volume, increase customer satisfaction, reduce OpEx, reduce administrative work, improve employee morale, gain a holistic view of customer engagement and more.
Multiple Channels
Reach your customers from multiple mobile channels, including global two-way SMS, HTML5, Facebook messenger, email, voice and more.
Seamless Integrations
Deep integrations into your systems of records for order management, ERP, CRM, ITSM, and HR to work in sync with your developed campaigns.
AI and ML Powered
Ushur’s AI and Machine Learning toolset offers companies continuously enhanced language understanding for automating customer interactions.
Powerful Analytics
Measure outcomes of your engagements instantly and effectively with powerful analytics for deeper understanding of your campaign results.
Global Presence
Ushur has the ability to instantly translate over 60 local languages, giving you the ability to reach your customers in over 192 countries.
Regulatory Compliance
Whether it is your customers’ preference handling or compliance to local and national regulatory needs, we have your back.
Powerful Process Automation Solutions
Virtual Customer Assistant
Intelligent customer service automation that enables proactive customer communications across virtually any channel, reaching out to customers, understanding what they need and automatically taking the next steps.
SmartMail
Automated email processing system that processes thousands of incoming emails, categorizes and classifies them based on predetermined rules and Ushur’s proprietary natural-language technology, auto-responding to each sender and forwarding.
Invisible App
A secure, 1-to-1 communication channel that automates customer journeys using the power of conversational AI that lets you directly interact with customers without having to build, test, deploy and support your own custom apps.
Easily Build Intuitive and Customer-Centric Process Automation
FlowBuilder
Ushur’s no-code builder is a web-based portal to build, deploy and track all your intelligent automations visually. Different modules allow users to build a dynamic workflow and automate many types of actions or tasks including customer interactions, data exchange, file uploads, OCR and more with simple drag and drop tools.
LISA
FlowBuilder is powered by LISA (Ushur’s Language Intelligence Service Architecture). Using NLP, Topic Classification, Data Extraction and Sentiment Analysis technology, LISA extracts meaning from your conversations and brings intelligence to your automations.
In the News
Request a demo
Interested in learning more about what Ushur can automate for your company?
Don’t hesitate to reach out to us with any questions you may have.
