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Intelligent Automation for Every
Customer Journey
Digital Customer Self-Service
With Ushur offer customers the self-service option that today's consumers expect when they contact your Service Center
Learn more on Call Deflection
Texting for Customer Engagement
Ushur enables you to proactively engage your customers and members by meeting them on their increasingly preferred digital channel of choice - Text
Learn more on Two-Way Texting
Quote Submission / RFP Intake Automation
Leverage Ushur's SmartMail & Intelligent Document Automation to get new business applications to your policy system in minutes with no manual processing required
Learn more on Triaging Customer Emails
First Notice of Loss / Injury / Illness Automation
Use Ushur’s AI and deep learning digital First Notice of Loss/Injury/Illness (FNOL/FNOI) solution to quickly and cost-effectively automate the customer or member experience to file a new claim
Learn more on FNOL Process Automation
Helpdesk Automation
Ushur’s intelligent automation platform simplifies service desk automation that improves resolution rates and delights both your external and internal customers
Learn more on Helpdesk Automation
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Call Deflection
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Prior Authorization
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Email Quote Submission
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FNOL/FNOI Automation
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Helpdesk
Ushur’s
Customer Experience Automation™
Platform
Ushur’s
Customer Experience Automation™
Platform
Enterprise-Class Security
Ushur's CXA platform is certified to meet and exceed the industry's
most stringent security standards
"It was the right platform at the right time. The web interface, the mobile platform, the automation — everything we were looking for in a product all came together in a single platform."
“One of my favorite things about working with Ushur is just how quickly it went...the speed to market, to our market with our sales rep, the nibbleness of the tool...it was just so refreshing.”
Jennifer Daniels
VP Premier Technology Partnerships
“The results we got were phenominal, and we hadn’t written a line of code. We’d never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different.”
70%
of emails were auto-triaged
95%
accuracy rates
daysto seconds
processing time reduction
40%
fewer resources required
“Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. As impressive as their technology is, the quality of the Ushur team may be what sets them apart. They truly care about our success.”
Mike Simonds
COO
85%
engagement rate increase
5x
return on investment
weeksto hours
processing time reduction
20%
increase in NPS score
What is Customer Experience Automation ™ (CXA)?
Often the application of automation technology is focused either on handling only front-end customer service inquiries or managing back-office processes. CXA looks to solve these shortcomings.
