Brands that trust Ushur's Intelligent Automation
Customer Experience Automationâ„¢ - Powered by Invisible Appsâ„¢
The world’s most comprehensive end-to-end Customer Experience Automation™ platform. Purpose-built with best-in-class pre-trained AI with NLP, Computer Vision and Intelligent Document Automation. Optimized for knowledge work and customer engagement automation with a zero-code approach.
Ushur brings frictionless customer experience to the enterprise.
Mike Simonds
COO at Unum
"Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. As impressive as their technology is, the quality of the Ushur team may be what sets them apart. They truly care about our success."
Engagement rates
up to
Engagement rates up to
85%
CUT PROCESS TIMES
FROM WEEKS TO
CUT PROCESS TIMES FROM WEEKS TO
HRS
RETURN ON
INVESTMENT
RETURN ON INVESTMENT
5X
INCREASE NPS SCORES
BY
INCREASE NPS SCORES BY
20%
Ken Lynch
Head of IS, Irish Life
"The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different."
AUTO-TRIAGING
70%
OF INCOMING EMAILS
95%
ACCURACY RATES
PROCESSING TIME REDUCED FROM
daysTO seconds
40%
FEWER RESOURCES REQUIRED
Richard Harding
CEO at Tower Insurance
"Ushur supports our proposition as a digital-first insurance company. It delivers both omnichannel customer engagement and operational efficiency. These capabilities will prove invaluable with our ongoing transition to remote work and give us the agility to respond to other events so we can continue meeting our customers' needs."
80k
POLICY HOLDERS CONTACTED
<1 hour
TO BUILD, SCHEDULE AND OUTREACH TO CUSTOMERS
160K
CUSTOMER ENAGEMENTS
COVID-19
REFUNDS FULLY AUTOMATED
Intelligent Automation for Every Customer Journey
Automate your FNOL process flow. Use Ushur’s AI and deep learning digital FNOL claims handler to quickly and cost-effectively automate…
Reduce your pending claims backlog with claims process automation. Intelligent insurance claims automation powered by conversational AI. Expedite claims processing…
Automated Customer Survey Software Use intelligent automation to create a smart survey experience that builds quality customer engagement Automated Survey…
Automated Email processing system for intelligent email routing and responding Use Ushur’s intelligent email automation software for high volume email…
AI-powered sales enablement. Use intelligent automation for product education, cross-selling and quoting to reduce time to close and increase closing…
Intelligent service desk automation software. Use Ushur’s intelligent automation platform for simplified service desk automation that improves resolution rates and…
Ushur in Action
From Property & Casualty and Healthcare, to Worker’s Compensation and Benefits Administration, watch how Ushur automates every customer journey
Property & Casualty - Automated Quote Submission via Email
Workers Compensation Claims Automation
Email Triage Automation through SmartMailâ„¢
The World’s First Purpose-Built Intelligent
Experience Automation Platform
With best in class AI, Natural Language Processing (NLP), computer vision, deep learning and Intelligent Document Processing (IDP) capabilities ready out-of-the-box, the Ushur CXA platform has been architected from the ground up for knowledge work automation and customer engagement automation with a Zero-Code environment that is ideal for insurers, healthcare providers and financial institutions.
Multiple Channels
Reach your customers across multiple channels including global two-way SMS (texting), WhatsApp, email, voice, and more.
Seamless Integrations
Deep integrations into your systems of record for order management, ERP, CRM, ITSM, and HR to work in sync across your customer journeys.
AI and ML Powered
Ushur's advanced AI and ML architectures deliver enhanced languages understanding capabilities for automation across the conversational spectrum.
Powerful Analytics
Real-time visualizations and measurements of your customer engagements with smart analytics for deep understanding of end-to-end customers journeys.
Multi-Lingual
Ushur has the ability to instantly understand over 60 languages, giving you the ability to reach your customers in more than 192 countries.
Regulatory Compliance
Meet and exceed the most stringent compliance standards for highly regulated industries including insurance, healthcare, and financial services.
Enterprise-Class Security
Ushur's CXA platform is certified to meet and exceed the industry's
most stringent security standards
Build Customer-Facing Automation Workflows In a True Zero-Code, AI-Powered, Cloud-Native Platform
No-code FlowBuilder
Ushur's no-code builder is a web-based portal to build, deploy and track all your intelligent automations visually. Different modules allow users to build a dynamic workflow and automate many types of actions or tasks including customer interactions, data exchange, file uploads, OCR and more with simple drag and drop tools.
One-click Deployment
Ushur's AI-driven automation workflows are ready to engage your customers with just a single click developement.We've simplified the full stack for you from mobile experience all the way through to backend system updates via enterprise-grade API's and industry standard integrations.
Smart Analytics
The only way to respond to the desires and need of your customers is with in-depth data about thier behaviours and a plan for how to help them. Ushur's Customer Experence Automation (CXA)platform gathers real-time data about every Micro-Engagement to make inteligence the core of your automation strategy
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