According to Forrester Research, email is the #1 digital channel consumers use when contacting a service provider, yet only 35% of companies reply quickly enough to meet customer expectations. A whopping 14% don’t reply at all.
Head of IS, Irish Life
Ushur uses conversational AI, Machine Learning (ML) and Natural Language Processing (NLP) to contextualize the spoken or written word and determine the best way to handle and respond to a user's input. Combined with integrations into your enterprise backend systems, Conversational AI helps businesses deliver personalized engagements and support at scale.
Ushur’s Language Intelligence Services Architecture (LISA) is the AI engine that drives our platform’s NLP and ML. LISA enables seamless building, deployment, and operationalization of machine learning models. It powers our bots to:
Ushur’s AI platform supports more than 60 languages and delivers best-in-class sentiment analysis for any customer engagement.