For customers, there is nothing more frustrating than firing off an urgent request and then waiting and hearing nothing back for days or ever. And no agent looks forward to dealing with irate customers because a customer had no wait days or weeks for a response.

With Ushur SmartMail™ for automated email triage, emails are automatically scanned, categorized and routed to the correct service department while providing customers automated responses that are personalized with Conversational AI. Utilizing SmartMail, eliminate your backlog instantly, giving your agents the time to prioritize high-value, high-touch engagements, and show your customers you care about them and are on it. Happy customers and happy agents equal a happy business.

Discover why nearly 80% of people communicate with their service providers via email and how insurance, healthcare, and financial services organizations can benefit from further evolving email as a channel.

Without automation, customer emails can sit in-queue for days. Ushur’s SmartMail™ reads and classifies emails as soon as they come in. Automate your most repetitive customer inquiries and requests based on business rules. Customers no longer have to wait to hear back from you.

With the Ushur no-code builder, you can now setup workflows, move data into your backend system automatically, give customers personalized and immediate responses and initiate document triage all without writing any code.

Keep your agents looped in, at their convenience. Ushur automates the busywork, allowing agents to assess at critical junctures. Once workflows are undertaken, your agents have opportunities to support customers directly if and when appropriate. Take advantage of options for agents to review and modify data or documents from customers easily and efficiently as a part of an engagement. Agents can approve forms and re-engage at-will to capture updated information or handle other requests.