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The Ushur is a complete solution for intelligent automation. Ushur engages customers over email, SMS WhatsApp and more, using conversational AI and intuitive workflows to understand what people are saying and what to do next.
This image below is a graphic representation of the Ushur Architecture.
We allow the Rest API integration for the external system to send or query data. The data depends on the use case/workflow setup. For more details about Ushur API's, please click here.
The Ushur platform relies on data stored across two different DB software - MySQL and MongoDB. MySQL is used for user information and the MongoDB is used to store all data related to engagements.
SFTP being a secured way of transferring the data with specific login and with IP restriction, but we are not encrypting the data. Once a file is transferred, Ushur consumes the data immediately without any manual intervention and deletes the file immediately.
The Ushur platform connects to two vendors to facilitate end customer communication: Twilio for SMS communication and Sendgrid for email communication.
Ushur uses data encryption and anonymization option to ensure all data is protected.
It is not mandatory to store the data in the Ushur metadata. Ushur recommends storing of certain details (based on use case/workflow setup) into our metadata to avoid load to external system and can address customers request efficiently/quickly