Healthcare Automation For Frictionless Customer Experiences

Exceed provider and patient experience expectations with accelerated healthcare processes such as compliance, claims processing, scheduling, and insurance verification

Healthcare Automation For Frictionless Customer Experiences

Exceed provider and patient experience expectations with accelerated healthcare processes such as compliance, claims processing, scheduling, and insurance verification

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Healthcare
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  • Renewal reminders
  • Open enrollment announcement
  • Open enrollment alerts opt-in
  • Benefits education
  • Benefits selection decision support
  • Data intake for file-based enrollment
  • Cross-sell & up-sell
  • Age-in & age-out notifications
  • Appointment schedule
  • Digital registration/onboarding
  • Dependent verification
  • Health risk assessments
  • Benefits education (ongoing)
  • Programs education, ex. care management
  • Program selections, ex. care management
  • Beneficiary changes
  • Life events, ex. add dependent
  • Demographic updates, ex. address change
  • Digital ID cards
  • Check HSA balance
  • In-network steerage
  • Network selection
  • Network change
  • Telemedicine access
  • Emergency room diversion
  • Post-discharge engagement
  • Preventative care education
  • Rx refill/medication adherence reminders
  • Prior authorization
  • Appointment reminders
  • Rx refills & renewals
  • Inquiries (claims, eligibility, etc.)
  • Status tracker
  • Proactive status notifications
  • Provide cost transparency
  • Data collection to enable straight through processing
  • Coordination of benefits
  • Grievance handling & appeals
  • Make payments

Self-service healthcare solutions improve experiences for members, patients, caregivers, administrators

Across the entire interaction journey, from patient visits to treatment to billing, there are opportunities to automate tasks through the powerful combination of artificial intelligence (AI) and machine learning (ML). Ushur’s no-code solution powers you beyond the limits of RPA, tackling more than just manual, repetitive tasks. Ushur makes it easy to upgrade your customer experience by integrating focused Micro-Engagements™ into digital and voice channels for a self-service experience that increases customer satisfaction and dramatically lowers operational costs.

Healthcare Screens

Empower digital self-service for your healthcare customers across all interactions with AI-driven workflow automations

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Member
Onboarding

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Email
Triage

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PCP
Selection

health

Health Risk
Assessments

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Age-in
Notifications

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Benefits Education
& Decision Support

Foster meaningful Member
and Patient relationships with AI-powered healthcare automation

Leverage conversational AI to build headache-free digital interactions for customers and analytics to better know your customers

ushur-platform-invisibleapp-single-phone-mockup-2-1.svg

Foster meaningful Member
and Patient relationships with AI-powered healthcare automation

Leverage conversational AI to build headache-free
digital interactions for customers and analytics to better know your customers

ushur-platform-invisibleapp-single-phone-mockup-2 1

The Benefits of AI-Powered Customer Experience Automation™ (CXA) for Healthcare

3-10X

reduction in customer
response time enabling
rapid processing

70%

of scalable service
interactions that can
be solved by healthcare-
savvy AI

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Get customers to respond and engage faster

See a marked improvement in customer response times by customer experience automation over digital channels that they prefer. Discover how one of our clients uses Ushur to rapidly decrease average contact resolution times from three weeks to an hour.

Health Care Logos

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Request a demo

Interested in learning more about what Ushur can automate for your company?
Don't hesitate to reach out to us with any questions you may have.