Payers have a chance to drive better health outcomes thanks to recent advances in automation technologies like process automation and artificial intelligence. Quality of care is just one piece of the puzzle - how plans engage/interact with their members is a central tenet to quality outcomes. This guide will show plans how to:

• Communicate with members at critical junctions in their journey towards better health
• Consider the impact of automation on closing HEDIS gaps
• Break from the bounds of traditional communications technology
• Identify a digital customer/patient/member experience solution to drive better outcomes and reduce expense