Guide

Guide to More Effective Healthcare Quality Communications

How to Guide Members to Take Better Health and Wellness Actions with Advanced Digital Communications

Payers have a chance to drive better health outcomes thanks to recent advances in automation technologies like process automation and artificial intelligence. Quality of care is just one piece of the puzzle - how plans engage/interact with their members is a central tenet to quality outcomes. This guide will show plans how to:

  • Communicate with members at critical junctions in their journey towards better health
  • Consider the impact of automation on closing HEDIS gaps
  • Break from the bounds of traditional communications technology
  • Identify a digital customer/patient/member experience solution to drive better outcomes and reduce expense