Member expectations are changing. A rise in consumerism is forcing companies to innovate at accelerated rates to make experiences as self-service and user-friendly as possible. Is the health insurance industry ready for these changes? In order to succeed, digital transformation is critical for health plans, and this evolution centers around implementing Artificial Intelligence (AI).
In this eBook, you’ll learn how:
- Digital experiences are common and preferred among members.
- Health plans adopt AI to elevate customer satisfaction and reduce operating expenses.
- Automating predictable customer touchpoints allows health plan employees to focus their time on more complex activities.
- Five member experiences are simplified by adopting technology.