The World’s Most Trusted Brands Trust Ushur

Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue res

This is the first time we're using this tool and I was even just like, “Okay I'm not ready yet. I haven't seen it.” But then to unleash business users hands-on with this stuff, and it works, so we could have started that even earlier.

So I'm Marco Forato. I'm the Chief Strategy Officer for Unum, a good partner with Ushur and I just want to talk a little bit about our relationship with Ushur and also how we deal with other startups.

So we came into Ushur through our venture capital area and they were doing a Shark Tank-like experience. Our VC group came to the different business units and said, "Hey, what are some of the problems that you're trying to solve for?" So we came with a sales kind of mindset to that.

Hi, I'm Steve Rullo, Executive Vice President and Global Chief Information Officer for Great-West Life Co. We're a financial services holding company with products and brands in Canada, Europe, and the US across life, health, group annuity, retirement, and wealth management services.

Our organization is responsible for the strategies and the relationships and the experiences of our premier partners and their clients. Our premier partners are our top broker and consulting companies and our top technology platform companies. To service them the way we need to in the future, we have to look at things differently. While I truly believe that we can be strategic in our thinking, our ability to be innovative in our solutions requires partners like Ushur. The partnership with Ushur started with the foundation of trust–as I think all good partnerships should–but it really developed into what I said earlier today: a partnership of energy.

We hadn't heard of Ushur before we did our “Shark Tank” experience. So having you come to the table and present there, and really what we needed you to do wasn't a core competency. And so being able to watch you say, “Yes. Absolutely. That's something we can do.” You interviewed us, you talked to us about what our needs were, and then you built it and delivered it so quickly. Having the knowledge of, “Wow! Ushur can really listen, adapt, and solve,” I think has opened our eyes to what else we can use Ushur for. What other problems, what other manual processes, can we convert and really lead us to being easy to do business with, which is a huge part of where we're going next year.