Automated claims processing applies technologies like machine learning and email automation to the entire insurance claim workflow (from intake all the way to resolution), freeing insurance agents up to handle complex issues, while common tasks like appointment scheduling and appraisal updates are handled by the platform.
A backlog of claims that’s too large slows case resolution and threatens to leave policyholders with a poor impression of your brand. Manual processing of claims alone takes so long because of the number of steps, and automation-only claims processing is difficult because of the varied nature of claims and their many formats. Manual insurance claims processing that typically takes weeks can now be accelerated with advanced conversational AI and intelligent process automation. Automated claims processing improves the customer experience by reaching claimants with 6x fewer attempts, and with 90% engagement rates.
