Customers say they prefer digital messaging channels, but often turn to calls when they’re convinced urgent requests will be lost in the ether. Free your customers from the call versus digital dichotomy via your existing (IVR) by enabling them to solve inquiries and complete tasks through robust, integrated digital messaging.
Resolve issues before they become a backlog
70%
of customers are reached, whose needs can be addressed in real-time
Give your agents time to focus on high-touch priorities
42%
of calls are automated to
liberate your teams
Build long-term customer retention and expand business opportunities
45%
improved C-SAT and NPS scores
Anticipate customers' needs by offering an AI-powered digital channel of their choice when they call in. Resolve thorny issues with contextually-specific conversational AI without escalating to a live agent.
Blog Post
Learn how our Invisible App Supports IVR Self-Service to Boost Satisfaction
Read how clients can implement a two-way, AI-powered, direct communication channel to deflect calls and give customers the ability to interact at their convenience, from their device of choice
Brands that trust Ushur's Intelligent Automation
Deflect Calls for Better Self-Service
Call deflection via digital messaging channels, like Ushur’s Invisible App, allows you to manage high call volumes. Automated digital channels scale, allowing you to service customers in real-time, reducing the possibility of irate customers and overwhelmed agents.
Give Customers the Ability to Query at Their Convenience
Give customers a frictionless option to meet their needs in real-time. Whether it’s checking on an insurance co-pay or updating critical financial forms, customers can verify and upload documentation at their convenience. Two-way digital channels like text messaging and Invisible App give customers peace of mind that you’re on the case.
Integrate with Your Existing IVR Technology
IVR is familiar to many enterprise operations, and it’s reliable and ubiquitous. Integrate the Ushur platform with your existing IVR technology, instantly modernizing your operation while keeping the best of your current setup.
Deflect Calls for Better Self-Service
Call deflection via digital messaging channels, like Ushur’s Invisible App, allows you to manage high call volumes. Automated digital channels scale, allowing you to service customers in real-time, reducing the possibility of irate customers and overwhelmed agents.
Give Customers the Ability to Query at Their Convenience
Give customers a frictionless option to meet their needs in real-time. Whether it’s checking on an insurance co-pay or updating critical financial forms, customers can verify and upload documentation at their convenience. Two-way digital channels like text messaging and Invisible App give customers peace of mind that you’re on the case.
Integrate with Your Existing IVR Technology
IVR is familiar to many enterprise operations, and it’s reliable and ubiquitous. Integrate the Ushur platform with your existing IVR technology, instantly modernizing your operation while keeping the best of your current setup.
What our customers say
We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or having to deal with an app, is a game changer."
Ashely Restad
Program Director, Healthspire
Create convenience for customers and
optimize Support Operations
Create convenience for customers and
optimize Support Operations
Supercharge your existing IVR system to serve 21st-century business needs. While customer service agents are limited to handling only one call at a time, with automation, teams can engage with thousands of customers at once, 24/7. Liberate your agents from repetitive inbound calls to thoroughly address complex, high-touch engagements.
By moving customer conversations to AI-powered digital messaging channels preemptively, agents can resolve issues rapidly, eliminating wait times. Customers can use automation-enabled digital channels to:
Complete Forms
Appointment Scheduling
Auto-Respond-to FAQs
Send Notifications
Capture Missing Data
Create Service Tickets
Account Updates
Diagnostics & Troubleshooting
Blog Post
What is Call Deflection
Learn about IVR Call Deflection, what it is--and what it is not--methods of call deflection that delight customers, how to build the right call deflection strategy, and so much more.
Automation that
Understands™
Ushur uses conversational AI, Machine Learning (ML) and Natural Language Processing (NLP) to contextualize the spoken or written word and determine the best way to handle and respond to a user's input. Combined with integrations into your enterprise backend systems, Conversational AI helps businesses deliver personalized engagements and support at scale.
Ushur’s Language Intelligence Services Architecture (LISA) is the AI engine that drives our platform’s NLP and ML. LISA enables seamless building, deployment, and operationalization of machine learning models. It powers our bots to:
- Understand bodies of text, whether in a document, an image, or a conversation
- Take action when necessary, either with explicit or implicit human sign-off
- Continue the journey across channels, including SMS, email, Invisible App, social, or voice
Ushur’s AI platform supports more than 60 languages and delivers best-in-class sentiment analysis for any customer engagement.
Empower Agents
Keep your agents looped in, at their convenience. Ushur automates the busywork, allowing agents to assess at critical junctures. Once workflows are undertaken, your agents have opportunities to support customers directly if and when appropriate. Take advantage of options for agents to review and modify data or documents from customers easily and efficiently as a part of an engagement. Agents can approve forms and re-engage at-will to capture updated information or handle other requests.
Analytics and Integrations
With our powerful analytics tools and dashboards built right into the platform, you can easily measure KPI at company, campaign or individual interaction level.
Ushur integrations, like Salesforce, ServiceNow, Jira Service Desk, and Slack, enable enterprises to address customers in real-time, while freeing agents from mundane administrative tasks. Reap the benefits of automated, timely, and accurate data entry with your existing commercial and home-grown backend systems.
By boosting data entry and integrity through Ushur’s Salesforce-certified integrations, keep your information complete, secure, and up-to-date.
Automation that
Understands™
Ushur uses conversational AI, Machine Learning (ML) and Natural Language Processing (NLP) to contextualize the spoken or written word and determine the best way to handle and respond to a user's input. Combined with integrations into your enterprise backend systems, Conversational AI helps businesses deliver personalized engagements and support at scale.
Ushur’s Language Intelligence Services Architecture (LISA) is the AI engine that drives our platform’s NLP and ML. LISA enables seamless building, deployment, and operationalization of machine learning models. It powers our bots to:
- Understand bodies of text, whether in a document, an image, or a conversation
- Take action when necessary, either with explicit or implicit human sign-off
- Continue the journey across channels, including SMS, email, Invisible App, social, or voice
Ushur’s AI platform supports more than 60 languages and delivers best-in-class sentiment analysis for any customer engagement.
Empower Agents
Keep your agents looped in, at their convenience. Ushur automates the busywork, allowing agents to assess at critical junctures. Once workflows are undertaken, your agents have opportunities to support customers directly if and when appropriate. Take advantage of options for agents to review and modify data or documents from customers easily and efficiently as a part of an engagement. Agents can approve forms and re-engage at-will to capture updated information or handle other requests.
Analytics and Integrations
With our powerful analytics tools and dashboards built right into the platform, you can easily measure KPI at company, campaign or individual interaction level.
Ushur integrations, like Salesforce, ServiceNow, Jira Service Desk, and Slack, enable enterprises to address customers in real-time, while freeing agents from mundane administrative tasks. Reap the benefits of automated, timely, and accurate data entry with your existing commercial and home-grown backend systems.
By boosting data entry and integrity through Ushur’s Salesforce-certified integrations, keep your information complete, secure, and up-to-date.
Related Posts
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Don't hesitate to reach out to us with any questions you may have.
