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Customer Experience Automation™ Platform

Unleash the power of AI and no-code to self-serve every micro-engagement™-from acquisition and onboarding to end-to-end customer service journeys.

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Quick-Start Solution Packs

Get started with pre-built solutions bundled to solve immediate challenges. Get up and running in a few weeks and realize immediate results.

Resources

View all resources here or click below for a specific type of resource.

UshurXMedicare Quality Engagement & Activation

An UshurX Solution Pack

Medicare Quality Engagement & Activation

Digitally engage with members for better Medicare outcomes

  • Automate your Medicare engagement with minimal effort required
  • Focus on supporting members while elevating member experiences and outcomes
  • Reduce inbound call volume with proactive outreach from a digital channel
  • Engage two-way and dynamically adapt journeys based on member needs
  • Achieve time-to-value in weeks with pre-built templates and zero code
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Package Overview
SDOH
Housing
(All fields are required unless specified optional)
What is your housing situation today? (Please select one)
Select your option
Think about the place you live. Do you have problems with any of the following? (Select all that apply)
Continue
circle.cx
Update Member Address
Find a Lab Near You
Enter in an address you'd like to search for nearby labs to get your H1bA1c test.
Nearby address
3975 Freedom Circle, Santa Clara, CA US
Continue
circle.cx
1SDOH Survey
2HRA Survey
3Care Gap Closure
Conduct Social Determinants of Health surveys in a convenient, user-friendly format
Provide Health Risk Assessments (HRA) in a digital, easy-to-complete format
Survey, educate and guide members towards better health decisions
Surveys adapt in real-time based on previous answers
Built-in progress tracker to encourage completion
Guide members towards resources for self-care, medical care, behavioral health and more
Offer real-time support based on need like maps to food resources
Real-time survey adjustment based on previous answers
Automate appointment setting, reminders and rescheduling

Social Determinants of Health

Friendly and convenient format drives higher completion

Preformatted survey sent to gather critical Medicare patient data in a HIPAA-secure environment

Initiate

Circle Logo
Circle, Inc.
Greetings Jane, we are reaching out to you to let you know that Circle Health is here to provide the necessary resources to promote a healthy and balanced lifestyle. We have a few questions that we would like to ask you.
To continue, use secure link: questions.circle.com

Be user-friendly and proactively send surveys.

Secure

Circle Health
Please enter the code received on your phone.
circle.cx

HIPAA-secure platform protects any PHI.

Support

SDOH
Circle Healthcare
We undersetand that you are in need of food for tonight. Here is a list of food banks within your area.

Bread for Life
Address: 7840 John Clayton Memorial Highway, Gloucester, VA 23061
Phone: (804) 694-9366


A Gift from Ben
Address: 309 Waltz Farm Dr., Williamsburg, VA 23185
Phone: (757) 258-9195
Next
circle.cx

Support patients with directions to local resources like food.

Health Risk Assessment Survey

Real-time adjustment and intuitive user experience encourages participation

Automate HIPAA-secure data collection with dynamic , prebuilt questionnaires

Survey

Health Risk Assessment
Contact Information
1
2
3
4
5
6
What language would you like us to communicate in?
Continue
circle.cx

Intuitive survey format designed with user in mind.

Encourage

Circle Logo
Circle, Inc.
Hi Jane, this is Circle Health. There is still a pending survey we need you to complete. Please find the secure link below to finish where you left off.
Link: survey.circle.cx

Progress cues encourage customers to complete survey.

Adjust

UshurX adjust

Survey route adjusts based on answers and user defined logic.

Care Gap Closure

Guide patients towards better health decisions with CX automation

Patients receive easy-to-understand patient engagement resources for simple self care

Empathize

Diabetes Care
Circle Health understands that with your recent diagnosis with Diabetes that you may be apprehensive about what you need to do. By continuing with this program, we will help guide you through managing your condition and managing your best life!
Next
circle.cx

Show empathy while directing people towards healthful best practices.

Keep customers safe

Diabetes Care
Circle Health can help you every step of the way with managing your Type 2 Diabetes. Let's start with this quick video about what Type 2 Diabetes is and how you can manage it.UshurX keep customers safe
Next
circle.cx

Keep patients safe by guiding them to essential resources.

Serve

Diabetes Care
How did your doctor tell you to manage the Type 2 Diabetes?
Diet
Medicine
Continue
circle.cx

Help patients adjust care plans and appointments.

What's in the Package

Proactive, prebuilt, and personalized digital experiences

Automation
Ready-to-go process automation workflows for your use case
Templates
Templatized conversational prompts and digital experiences
Analytics
Out-of-the-box analytics, insights and reporting
Environments
Separate environments for development and production
Support
12x5 support with 10hrs of professional services

Schedule a demo and see this solution in action