Experience OS
Multi-skilled AI Agents
SDoH Survey
Claims Status
KYC Compliance
Warm Welcome
RFP & Quote Intake
Hardship Inquiry
Close Gaps in Care
Pre-Enrollment Outreach
Escrow Shortfall Notice
Medication Adherence
E-authorizations
Paperless Sign-Up
Compliant & Hallucination Free
Ushur language, document, and generative models deployments are all are compliant with industry-leading security standards. Ushur model services are also engineered to spare enterprises the pain of hallucinations while enjoying the benefits of state-of-the-art language capabilities.
An operating system for transformational experience
A new and bold way to think about customer experiences. The Ushur Experience OS enables enterprises to deploy skilled AI Agents en masse to scale the human-like touch that customers demand. Design agents with the skills they need to support end-to-end experiences.
Generative by design
Ushur LLMs and proprietary channels safeguard customer data for enterprise-grade experiences. Prompt-protected and engineered to spare the pain of GenAI hallucinations, Ushur XOS helps enterprises enjoy the state-of-the-art capabilities of language models.
Proactively engage when needed
Use AI agents to educate and interact with customers before questions become frustrations. Deliver answers and information proactively so customers can act with increased trust and confidence for stronger relationships.
Reactive with intelligence
XOS helps employees track and measure customer experiences. LLM services translate requests into queries and Ushur users can use data to improve and redeploy experiences drive by AI Agents.
Agents for every use case and workflow
Chat
AI Agents with skills to engage customers conversationally
Enterprise-grade chatbot-like experience for brands that want to give their customers an always-on conversational interface for their queries. Chat with AI Agents securely and compliantly.
Voice
AI Agents with skills to hold a dialogue
Voice channels are critical for enterprise-grade experiences that support customer experiences. AI Agents engage securely and effortlessly over phone conversations.
Documents
AI Agents skilled in processing documents
Enterprise-grade customer experiences flow across channels and media types. AI Agents deploy with document processing skills so they can converse with customers while processing key document-bound data.
Insights
AI Agents with skills to build data reports
Enterprise customer experiences are rich in data to measure, respond, and improve self-service. Use AI Agents to build reports on users and their experiences to better understand and accommodate customer needs.
Decisions
AI Agents skilled with decision-making
Enterprise-grade decision-making capabilities for companies that codify business logic into their automation. AI Agents are skilled with processing decisions with nuance based varying confidence levels.
Ushur has built on AI
Domain-specific. Purpose-built. Embedded throughout.
For both Customer and Employee Experiences
Conversational AI
Document-Centric AI
Ushur Gen AI
Ushur has woven AI capabilities throughout the leading Customer Experience Automation platform to self-serve customers naturally, help users build experiences quickly, and understand customer behavior or preferences.
Ushur AI Bridges the Divide Between Enterprise & Customer Experiences
FAQs
The GenerativeAI (GenAI) service for launching AI Agents who can help customers by engaging with them to serve with several core competencies.
ExperienceOS (XOS) is the backbone to GenAI services in the Ushur platform designed to bring the power of large language models to enterprise customer experiences. XOS hosts Ushur LLMs, open-source LLMs, or models trained and deployed by customers. Business users can use XOS to launch AI Agents – digital counterparts to the customer service representatives that customers love. Ushur AI Agents help customers and users and are trained to be skilled in conversations over chat or voice, document processing, data report generation, and decision assistance for employees.
If Ushur users don’t rely on XOS to deploy AI Agents, they can leverage the power of LLMs via XOS in Ushur Studio. GenAI services help users as well as customers with tasks like workflow creation, phrase suggestions, and tone improvements to meet CX best practices. XOS is the operating system for all customer experiences that demand the fluidity of Generative AI, and it’s available today!
Yes, your customers can trust Ushur LLMs and AI Agents in the Ushur secure and compliant ecosystem.
With this launch Ushur is deploying its own LLMs and safeguarding customer experiences with the right GRC practices to keep customer data in the environments it’s supposed to be in. Customer data doesn’t train Ushur models and AI Agents are guided to give customers the best engagement while keeping their experience safe and on task.
Ushur has been engineered to the highest standards of enterprise governance, risk, and compliance and Ushur customer data is only used to train Ushur customer models.
With this launch Ushur is deploying its own LLMs so customers can use the power of generative AI with confidence. Ushur customers don’t have to worry about private data being sent to publicly hosted models like ChatGPT, and their customer experiences are secure to the core with compliance standards such as HITRUST, HIPAA, GDPR, SOC2, PCI-DSS, and more.
No, customer data is only used to train customer models.
All data is stored within the customer instance that Ushur provisions. Customers have complete control over managing that data. NO DATA is stored elsewhere outside our platform. We won’t use customer data for training. We will soon add a data opt-out clause within our MSA.
AI Agents are the next level of customer service automation with specific skills chosen to meet customer needs.
Artificial Intelligence Agents (AI Agents) are digital customer service specialists trained to automate processes for customer requests conversationally via chat, email, or voice, and securely gather and process documents for secure/PII customer experiences. AI Agents are also able to help customer service agents make decisions via business rules and generate insights via data querying. Each of these capabilities are deployable out of the new Ushur GenAI service and accessible to customers via a conversational interface. AI Agents are the ultimate manifestation of GenAI in the Ushur CXA ecosystem.
To better understand AI Agents, it’s useful to think of them by comparison to their predecessor the chatbot. They have to be skilled in chat, voice, documents, decisions, and insights. Chatbots only have to be able to respond to higher order FAQs. AI Agents have to complete end-to-end process automation and drive towards straight through processing. They do of course also support agent escalation or diversion to a person if the customer needs (or prefers) it. See more here.
AI Agents are the next level of customer service automation with specific skills chosen to meet customer needs.
AI Agents hold conversations like a chatbot would, but can process multiple requests from one conversation, review and extract documents, engage over voice, and then also confer with agents to make decisions and help them with data analysis. The myriad capabilities of the AI agent are thanks to the Ushur GenAI service which is verticalized to speak in the language of a specific industry, safe from manipulation by prompts, and compliant to the highest standards of enterprise grade security and governance.
No! This isn’t just a GenAI chat service & ChatGPT isn’t designed for regulated enterprise use.
With this launch, Ushur is deploying its own LLMs, it’s true, but they are specifically trained for the purposes of conversing and engaging in the language of customers in our target industries. That means dialogue and intent processing as fluidly as ChatGPT thanks to the large model size, but with prompt and output validation to keep model engagements safe, and data governance to protect the conversational data that comes across the Ushur ecosystem.