Analytics & Insights

Real-time, actionable customer insights

Ushur Customer Experience Analytics

• Micro-Engagement™ analytics enable businesses to gather insights into customer behavior at every step
• Omni-channel tracking helps IT and business teams partner closely to deliver end-to-end experience optimization - for customers and business users alike
• Track and measure customer experience campaigns to know what's working, and more importantly, what's not working

Omni-Channel Campaigns

• Analyze customer interactions across voice, SMS, text, emails, web portals and every other communication channel
• Measure your campaign performance over days, weeks, months or even years and get a real-time picture of their effectiveness and ROI
• Intelligently automate next-best actions with AI and machine learning to deliver highly personalized customer experiences

Inspect Automations

• Analyze with accuracy and act with confidence
• Data to design customer experiences
• Iterate quickly and run A/B tests to prove hypotheses

Benefits for the Customer Experience

For your customers

• Customers don't have to worry about broken processes with infinite loops because you've already found the hotspots in analytics
• Customers get tailor-made messaging optimized based on your test results

For your business

• Cost-efficient CX operations in the front office through a virtuous cycle of constant optimization
• Enhanced business user experience with the help of codeless and intelligently automated middle and back-office processes
• No need to go find a new analytics solution to optimize your customer experience--but still can export data into your data lakes if need be