CUSTOMER EXPERIENCE AUTOMATION ANALYTICS

Real-time, actionable customer insights

Analyze every Micro-Engagement™ across all customer engagement channels to deliver answers that your customers are looking for - all in real-time. Make digital transformation easier and customer experience campaigns more effective by analyzing and optimizing with Ushur's CXA Analytics.

See it in Action

Ushur Customer Experience Analytics

Micro-Engagement™ analytics enable businesses to gather insights into customer behavior at every step
Omni-channel tracking helps IT and business teams partner closely to deliver end-to-end experience optimization - for customers and business users alike
Track and measure customer experience campaigns to know what's working, and more importantly, what's not working

Omni-Channel Campaigns

Analyze customer interactions across voice, SMS, text, emails, web portals and every other communication channel
Measure your campaign performance over days, weeks, months or even years and get a real-time picture of their effectiveness and ROI
Intelligently automate next-best actions with AI and machine learning to deliver highly personalized customer experiences

Inspect Automations

Analyze with accuracy and act with confidence
Data to design customer experiences
Iterate quickly and run A/B tests to prove hypotheses

Benefits for the Customer Experience

For your customers

Customers don't have to worry about broken processes with infinite loops because you've already found the hotspots in analytics
Customers get tailor-made messaging optimized based on your test results

For your business

Cost-efficient CX operations in the front office through a virtuous cycle of constant optimization
Enhanced business user experience with the help of codeless and intelligently automated middle and back-office processes
No need to go find a new analytics solution to optimize your customer experience--but still can export data into your data lakes if need be