Customer Experience Analytics

Real-time, actionable customer insights

Analyze every Micro-Engagement™ across all customer engagement channels to deliver answers that your customers are looking for–all in real-time. Make digital transformation easier and customer experience campaigns more effective by analyzing and optimizing with Ushur's Customer Experience Analytics.

See it in Action
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Activity

Ushur Customer Experience Analytics

  • Micro-Engagement™ analytics enables businesses to gather insights into customer behavior at every step
  • Omni-channel tracking helps IT and business teams partner closely to deliver end-to-end experience optimization - for customers and business users alike
  • Track and measure customer experience campaigns to know what's working, and more importantly, what's not working

Omni-Channel Campaigns

  • Analyze customer interactions across voice, SMS, text, emails, web portals, and every other communication channel
  • Measure your campaign performance over days, weeks, months, or even years and get a real-time picture of their effectiveness and ROI
  • Intelligently automate next-best actions with AI and machine learning to deliver highly personalized customer experiences
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Inspect Automations

  • Analyze with accuracy and act with confidence
  • Data to design customer experiences
  • Iterate quickly and run A/B tests to prove hypotheses
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Benefits for the Customer Experience

For your customers

  • A delightful experience, whether it is self-served on a digital channel or through a representative in a contact center

For your business

  • Cost-efficient CX operations in the front office through a virtuous cycle of constant optimization
  • Enhanced business user experience with the help of codeless and intelligently automated middle and back-office processes