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Triage Customer Emails at Scale with Artificial Intelligence

See it in Action Datasheet

Reduce Response Times for Customers While Boosting Resolution with Email Automation

Cloud-native with AI at the core: SmartMail processes millions of incoming emails, classifies them, and auto-responds based on business rules.
Ushur’s state-of-the-art Natural Language Processing (NLP) modernizes your email channel–understanding customer intent to triage requests and automate downstream knowledge work. Email processing is reduced from hours to seconds while liberating knowledge workers to focus on higher-value tasks.
Eliminate your backlog instantly. Give your agents time back to prioritize high-value, high-touch engagements–showing your customers how much you really care.

Delight customers and optimize operations with SmartMail


Scan each email’s content and classify correspondence based on predetermined categories


Route each email to the appropriate internal team based on body and attachments


Integrate with your CRM to pull relevant data from email and input directly to backend systems

Eliminate your backlog instantly with email triage. Give your agents the time to prioritize high-value, high-touch engagements, and show your customers you care about them.

What SmartMail can mean for you

Resolve issues before they become a
of customers' needs can be address
 in real-time
Answer queries in seconds when 
agents use to take days
reduction in email processing and
 response times
Build long-term customer retention
of customers gave increased C-SAT &
 NPS scores

SmartMail™ Use Cases

Email Intent Analysis 
& Classification
Email Triage &
Auto-Respond to 
Standard Queries
Email Quote Intake 
and Response
Complete Forms &
Create Service
Capture Missing Data
Send Notifications

Benefits of SmartMail

Respond to and Resolve Customer Problems 24/7

Without automation, customer emails can sit in queue for days. Ushur’s SmartMail™ reads and classifies emails as soon as they come in.
Automate your most repetitive customer inquiries and requests based on business rules. Customers no longer wait to hear back from you.

Automation that Understands™

Ushur uses conversational Al, Machine Learning (ML) and Natural Language Processing (NLP) to contextualize the spoken or written word and determine the best way to handle and respond to a user’s input. Combined with integrations into your enterprise backend systems, Conversational Al helps businesses deliver personalized engagements and support at scale.
Ushur's Language Intelligence Services Architecture (LISA) is the AI engine that drives our platform's NLP and ML. LISA enables seamless building, deployment, and operationalization of machine learning models.

Reduce Your Backlog

SmartMail™ automatically processes inbound emails to generate quotes, sync with backend systems, and queue auto-generated quotes for agent review.
Keep agents in the loop while automating busywork. Allow them to assess work at critical decision points, and approve forms and re-engage when appropriate to capture updated information or handle related requests.