Cloud-native with AI at the core: SmartMail processes millions of incoming emails, classifies them, and auto-responds based on business rules.
 
Ushur’s state-of-the-art Natural Language Processing (NLP) modernizes your email channel–understanding customer intent to triage requests and automate downstream knowledge work. Email processing is reduced from hours to seconds while liberating knowledge workers to focus on higher-value tasks.
 
Eliminate your backlog instantly. Give your agents time back to prioritize high-value, high-touch engagements–showing your customers how much you really care.

Enterprises must meet customer demand for quality experiences by being easy to work with, and email is a key pillar supporting that strategy. This eBook guides business leaders through the benefits of designing a customer experience inclusive of email as a channel. Discover why nearly 80% of people communicate with their service providers via email and how insurance, healthcare, and financial services organizations can benefit from further evolving email as a channel.

Unum created AskUnum in 2012 to provide customer support for its plan administrators, brokers, and office representatives. However, spam and junk mail slowed down the team's ability to answer questions.

Learn how Ushur SmartMail™ solved this problem, improving turnaround time and freeing up customer-service reps to focus on higher-value tasks.

B2C enterprises everywhere are completely swamped with customer emails. Even the world’s most efficient support agent can’t wade through the torrent of customer emails pouring into bulk inboxes quickly enough to respond in a timely manner.

Learn how to respond to emails faster in our new guide.

With our powerful analytics tools and dashboards built right into the platform, you can easily measure KPI at company, campaign or individual interaction level.

Ushur integrations, like Salesforce, ServiceNow, Jira Service Desk, and Slack, enable enterprises to address customers in real-time, while freeing agents from mundane administrative tasks. Reap the benefits of automated, timely, and accurate data entry with your existing commercial and home-grown backend systems.

By boosting data entry and integrity through Ushur’s Salesforce-certified integrations, keep your information complete, secure, and up-to-date.