SmartMail™

Triage customer

emails at scale with

artificial intelligence

SmartMail™

Triage customer
emails at scale with
artificial intelligence

Reduce Response Times for Customers While Boosting Resolution with Email Automation

According to Forrester Research, email is the #1 digital channel consumers use when contacting service providers, yet only 35% of companies reply quickly enough to meet customer expectations. 14% of service providers don’t reply at all.

customer-exper

Cloud-based and AI to the core, Ushur’s SmartMail™ processes millions of incoming emails, categorizes and classifies them, and auto-responds to each sender.

 

It evaluates and processes email content. With both predetermined business rules and state-of-the-art NLP, SmartMail™ forwards each email to the appropriate team for internal processing all in under one second.

customer-exper

Cloud-based and AI to the core, Ushur’s SmartMail™ processes millions of incoming emails, categorizes and classifies them, and auto-responds to each sender.

 

It evaluates and processes both email body and attachments. With both predetermined business rules and state-of-the-art NLP, SmartMail™ forwards each email to the appropriate team for internal processing all in under one second.

Delight customers and optimize operations

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Scan each email’s content and classify correspondence based on predetermined categories

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Route each email to the appropriate internal team based on body and attachments

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Integrate with your CRM to pull relevant data from the email and input directly to backend systems

With email triage, eliminate your backlog instantly. Give your agents the time to prioritize high-value, high-touch engagements, and show your customers you care about them.

Brands that trust Ushur's Intelligent Automation

70%

of customers' needs can be addressed in real-time

Resolve issues before they become a backlog

99%

reduction in email processing and response times

Answer queries in seconds when agents used to take days

45%

of customers gave increased C-SAT & NPS scores

Build long-term customer
retention

SmartMail™ Use Cases

Email Intent Analysis & Classification

Email Triage & Routing

Auto-Respond to Standard Queries

Email Quote Intake and Response

Complete Forms & Surveys

Create Service Tickets

Capture Missing Data

Send Notifications

Respond to and Resolve Customer Problems 24/7

Without automation, customer emails can sit in queue for days. Ushur’s SmartMail™ reads and classifies emails as soon as they come in.

Automate your most repetitive customer inquiries and requests based on business rules. Customers no longer wait to hear back from you.

Ushur for Health Insurance
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Respond to and Resolve Customer Problems 24/7

Without automation, customer emails can sit in queue for days. Ushur’s SmartMail™ reads and classifies emails as soon as they come in.

Automate your most repetitive customer inquiries and requests based on business rules. Customers no longer wait to hear back from you.

Ushur for Health Insurance

Respond to and Resolve Customer Problems 24/7

Without automation, customer emails can sit in queue for days. Ushur’s SmartMail™ reads and classifies emails as soon as they come in.

Automate your most repetitive customer inquiries and requests based on business rules. Customers no longer wait to hear back from you.

Ushur for Health Insurance
AI (1)

Automation that Understands™

Ushur uses conversational Al, Machine Learning (ML) and Natural Language Processing (NLP) to contextualize the spoken or written word and determine the best way to handle and respond to a user’s input. Combined with integrations into your enterprise backend systems, Conversational Al helps businesses deliver personalized engagements and support at scale.

Ushur's Language Intelligence Services Architecture (LISA) is the AI engine that drives our platform's NLP and ML. LISA enables seamless building, deployment, and operationalization of machine learning models.

AI (1)

Automation that Understands™

Ushur uses conversational Al, Machine Learning (ML) and Natural Language Processing (NLP) to contextualize the spoken or written word and determine the best way to handle and respond to a user’s input. Combined with integrations into your enterprise backend systems, Conversational Al helps businesses deliver personalized engagements and support at scale.

Ushur's Language Intelligence Services Architecture (LISA) is the AI engine that drives our platform's NLP and ML. LISA enables seamless building, deployment, and operationalization of machine learning models.

AI (1)

Automation that Understands™

Ushur uses conversational Al, Machine Learning (ML) and Natural Language Processing (NLP) to contextualize the spoken or written word and determine the best way to handle and respond to a user’s input. Combined with integrations into your enterprise backend systems, Conversational Al helps businesses deliver personalized engagements and support at scale.

Ushur's Language Intelligence Services Architecture (LISA) is the AI engine that drives our platform's NLP and ML. LISA enables seamless building, deployment, and operationalization of machine learning models.

Reduce Your Backlog

SmartMail™ automatically processes inbound emails to generate quotes, sync with backend systems, and queue auto-generated quotes for agent review.

Keep agents in the loop while automating busywork. Allow them to assess work at critical decision points, and approve forms and re-engage when appropriate to capture updated information or handle related requests.

flat-color-icons_survey

Reduce Your Backlog

SmartMail™ automatically processes inbound emails to generate quotes, sync with backend systems, and queue auto-generated quotes for agent review.

Keep agents in the loop while automating busywork. Allow them to assess work at critical decision points, and approve forms and re-engage when appropriate to capture updated information or handle related requests.

flat-color-icons_survey

Reduce Your Backlog

SmartMail™ automatically processes inbound emails to generate quotes, sync with backend systems, and queue auto-generated quotes for agent review.

Keep agents in the loop while automating busywork. Allow them to assess work at critical decision points, and approve forms and re-engage when appropriate to capture updated information or handle related requests.

flat-color-icons_survey

Request a demo

Interested in learning more about what Ushur can automate for your company?
Don't hesitate to reach out to us with any questions you may have.