AI-Powered, Interactive Digital Engagement
interactive, digital self-service. Delivering frictionless interactions that leverage conversational AI to seemlessly and cost effectively augment live interactions.
AI self-serve workflows for all
- Report accidents or time away from work
- Introduce network providers
- e-Sign authorizations
- Share photos, reports, estimates
- Proactive status updates
- Outreach for critical dates
- Request documentation
- Missing document requests
- Coverage & benefits education
- Safety & wellness program invitations
- ID cards
- For any insurance journey
- Avoid missed calls
- Reduce hold times
Ushur for Healthcare Automation in Action
Self-Service + Outreach Boost Service & Efficiency
Automated digital self-service and proactive outreach solutions both elevate customer service and improve operational efficiency
Exceed customer expectations through secure, AI-powered insurance automation and reach beyond the capabilities of RPA
The benefits of Ushur for insurance carriers
Launch new customer engagements in hours or days
Ushur’s intelligent automation platform allows for customer engagement 24/7, over virtually any channel and includes everything you need to rapidly automate communications between your customers and your employees.
Best Practices to Improve Auto and Property Claims Experience Through Automation
- Best practices to improve the claims experience
- How to use automation to communicate, personalize, and streamline
- The top areas where forward-thinking P&C executives are already investing in automating the claims journey, with detailed examples
Insurance Automation FAQs
Ushur replaces static forms (online or paper) or lengthy phone interviews with a personalized and secure conversation, where the answer to each question identifies the next best one to ask. Input is streamlined by extracting data from photos and documents. And customers can be immediately connected to provider networks to expedite their repairs.
Absolutely and almost everywhere, driven by the use of countless shared mailboxes. Customers email accident reports to a call center inbox, followed by related bills and even status inquiries. Brokers and agents email quote requests, faxes are converted to email attachments, and providers send invoices. Immediately identifying and routing each email to the right person who can actually provide service is essential.
Our platform replaces scrolling lists of FAQs, which can add friction to customers' experience, with a conversational interface that allows them to ask specific questions and get the answer they want. Customers can more quickly learn important information, such as their policy coverage, how to change their benefits, or what to expect if they file a claim.
Ready to level up your Customer Experiences?
Explore the Ushur Platform, or contact sales now and start improving and automating customer experiences with incredible self-service options. You can contact us to design a custom solution for your business.
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