Insurance Automation


Insurance Automation for Frictionless Customer Experiences

Keep customers, claimants, agents, brokers and providers happy with streamlined digital interactions powered by Ushur's no-code solution

See it in Action

Power digital self-service for your customers and other key stakeholders across all channels, conversations, and documents with AI-driven insurance workflow automation

  • Report accidents or time away from work
  • Introduce network providers
  • e-Sign authorizations
  • Share photos, reports, estimates
  • Proactive status updates
  • Outreach for critical dates
  • Request documentation
  • Submissions
  • Missing document requests
  • Cross-sell/Upsell
Status Updates
  • Coverage & benefits education
  • Safety & wellness program invitations
  • ID cards
  • Classification
  • Routing
  • Acknowledgments
Managing or
  • For any insurance journey
  • Avoid missed calls
  • Reduce hold times

Automated digital self-service and proactive outreach solutions both elevate customer service and improve operational efficiency

From quote submissions and policy changes to filing and resolving claims, plus everything in between, customers, claimants, agents, brokers, and providers expect digital-first and proactive service. Upgrade your customers’ experience by integrating intelligent insurance automation into your claims management, policy administration, underwriting, and billing processes. Lower costs, increase your employees’ engagement, and improve satisfaction for all.

What our customers say

The results we got were phenomenal, and we hadn’t written a line of code. We’d never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different."

Ken Lynch

Head of IS, Irish Life

Exceed customer expectations through secure, AI-powered insurance automation and reach beyond the capabilities of RPA

Leverage conversational AI, Natural Language Processing, and Machine Learning to create easy, automated 2-way conversations with customers, claimants, agents, brokers, and providers.

The benefits of Ushur for insurance carriers


reduction in inbound calls keeps employees focused on complex decisions


reduction in outbound calls eliminates voice mail tag

3x - 10x

faster customer response time accelerates service


CSAT & 40% improvement in NPS

Launch new customer engagements in hours or days

Ushur’s intelligent automation platform allows for customer engagement 24/7, over virtually any channel and includes everything you need to rapidly automate communications between your customers and your employees.
P&C Claims

Get customers to respond and engage faster

See a marked improvement in customer response times by customer experience automation over digital channels that they prefer. Discover how one of our clients uses Ushur to rapidly decrease average contact resolution times from three weeks to an hour.
Read More

Insurance Logos

Insurance Automation FAQs

  • How does Ushur reduce the friction in the first notice of loss in a claims journey?
  • Does email triage really apply in an insurance setting?
  • When do FAQs benefit the customer experience policyholders in an insurance setting?

Ushur replaces static forms (online or paper) or lengthy phone interviews with a personalized and secure conversation, where the answer to each question identifies the next best one to ask. Input is streamlined by extracting data from photos and documents. And customers can be immediately connected to provider networks to expedite their repairs.

Absolutely and almost everywhere, driven by the use of countless shared mailboxes. Customers email accident reports to a call center inbox, followed by related bills and even status inquiries. Brokers and agents email quote requests, faxes are converted to email attachments, and providers send invoices. Immediately identifying and routing each email to the right person who can actually provide service is essential.

Our platform replaces scrolling lists of FAQs, which can add friction to customers' experience, with a conversational interface that allows them to ask specific questions and get the answer they want. Customers can more quickly learn important information, such as their policy coverage, how to change their benefits, or what to expect if they file a claim.


More Webinars