Insurance Automation

Insurance Automation for Frictionless Customer Experiences

Keep customers, claimants, agents, brokers and providers happy with streamlined digital interactions powered by Ushur's no-code solution

See it in Action

Power digital self-service for your customers and other key stakeholders across all channels, conversations, and documents with AI-driven insurance workflow automation

FNOL

Report accidents or time away from work

Introduce network providers

e-Sign authorizations

Share photos, reports, estimates

Email Triage

Proactive status updates

Outreach for critical dates

Request documentation

Claims

Submissions

Missing document requests

Cross-sell/Upsell

Status Updates

Coverage & benefits education

Safety & wellness program invitations

ID cards

FAQs

Classification

Routing

Acknowledgements

Managing or Scheduling Appointments

For any insurance journey

Avoid missed calls

Reduce hold times

Automated digital self-service and proactive outreach solutions both elevate customer service and improve operational efficiency

From quote submissions and policy changes to filing and resolving claims, plus everything in between, customers, claimants, agents, brokers, and providers expect digital-first and proactive service. Upgrade your customers’ experience by integrating intelligent insurance automation into your claims management, policy administration, underwriting, and billing processes. Lower costs, increase your employees’ engagement, and improve satisfaction for all.

The results we got were phenomenal, and we hadn’t written a line of code. We’d never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different."

Ken LynchDirector of ITIrish Life

Exceed customer expectations through secure, AI-powered insurance automation and reach beyond the capabilities of RPA

Leverage conversational AI, Natural Language Processing, and Machine Learning to create easy, automated 2-way conversations with customers, claimants, agents, brokers, and providers.

The benefits of Ushur for insurance carriers

35%

reduction in inbound calls keeps employees focused on complex decisions

40%

reduction in outbound calls eliminates voice mail tag

3x - 10x

faster customer response time accelerates service

85%

CSAT & 40% improvement in NPS

Launch new customer engagements in hours or days

Ushur’s intelligent automation platform allows for customer engagement 24/7, over virtually any channel and includes everything you need to rapidly automate communications between your customers and your employees.

P&C Claims

eBook

Best Practices to Improve Auto and Property Claims Experience Through Automation

This eBook outlines:

Best practices to improve the claims experience

How to use automation to communicate, personalize, and streamline

The top areas where forward-thinking P&C executives are already investing in automating the claims journey, with detailed examples

Get the eBook

Insurance Automation FAQs

How does Ushur reduce the friction in the First Notice of Loss journey?

Ushur replaces static forms (online or paper) or lengthy phone interviews with a personalized and secure conversation, where the answer to each question identifies the next best one to ask. Input is streamlined by extracting data from photos and documents. And customers can be immediately connected to provider networks to expedite their repairs.

Does email triage really apply in an insurance setting?

Absolutely and almost everywhere, driven by the use of countless shared mailboxes. Customers email accident reports to a call center inbox, followed by related bills and even status inquiries. Brokers and agents email quote requests, faxes are converted to email attachments, and providers send invoices. Immediately identifying and routing each email to the right person who can actually provide service is essential.

When do FAQs benefit the customer experience policyholders in an insurance setting?

Our platform replaces scrolling lists of FAQs, which can add friction to customers' experience, with a conversational interface that allows them to ask specific questions and get the answer they want. Customers can more quickly learn important information, such as their policy coverage, how to change their benefits, or what to expect if they file a claim.

Insurance Automation