Absence Engagement Automation

Prebuilt automation solutions for short-term disability absence engagement

Transform short-term disability absence experiences

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Initiate

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Streamline

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Manage

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Return

Guide employees through the claim initiation process as well as next steps

Gather critical information, authorizations and e-signatures

Digitally communicate with employee and employer group admins through two-way, HIPAA secure digital channels

Seamlessly collect and share employee return-to-work date

Proactively and compliantly gather information critical to claim approval

Automatically save collected information to leave systems

Proactively share process updates and details on next steps

Guide and educate employees on the return-to-work process

Deliver case and care management support

Revolutionize your absence engagement process with Ushur's Customer Experience Automation platform. Eliminate the manual work from repetitive data collection processes and replace it with frictionless, self-service experiences that reach the employee on their preferred channel. From automated claim initiation to real-time status updates, Ushur empowers you to manage employee absences faster, smarter, and with greater efficiency.

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Streamlined claim initiation

Answers frequently asked questions

Easily collect claimant authorizations

Collect Return to Work information

Streamlined claim initiation

Leverage the HIPAA-secure Invisible App, to facilitate seamless communication between employees and carriers. By automating outreach and securely exchanging key documentation without the need for app downloads, Ushur ensures a quick and efficient start to the claims process, enhancing both employee satisfaction and carrier efficiency.

Answers frequently asked questions

Enhance the process of addressing frequently asked questions (FAQs) by using Invisible App, to deliver instant, automated responses to employee inquiries, ensuring employees receive timely and accurate information about their absence requests while guiding them to the appropriate resources, all without the need for live agent intervention.

Easily collect claimant authorizations

Simplify the collection of claimant authorizations using Invisible App. By automating the distribution and secure submission of essential forms, Ushur enables employees to quickly and easily provide the necessary authorizations digitally, streamlining the process and reducing the reliance on traditional paper-based methods.

Collect Return to Work information

Streamline the collection of Return to Work information by utilizing Invisible App. This enables carriers to automate the gathering of critical return dates and other essential details directly from employees, ensuring a smooth and efficient transition back to work while minimizing manual follow-ups and paperwork.

Designed by business users. Deployed with a single click. Without the need for traditional mobile apps.

Ushur's comprehensive solution transforms absence engagement from a complex, time-consuming process filled with excessive reach-out calls into a streamlined, efficient set of self-serve interactions. By addressing key pain points with targeted technology solutions, Ushur enables carriers and claimants to manage their absence engagement processes with ease and compliance.

Customized branding for recognition and trust

A HIPAA-secure rich user experience designed to be intuitive and engaging

Minimal IT and no professional services needed

Customized for each member and reachable 24/7

FAQ system that is accessible and easy to access for policyholders and claimants

Handle leaves of absence with efficiency. We have security addressed.

We know PII/PHI and security are a top concern. The Ushur CXA platform is HIPAA-secure, TCPA compliant and is HITRUST and SOC2 certified. Rest assured you’re working in a highly secured platform.

Ushur for Absence Engagement

Enabling compliance and improving communication in every interaction

The Ushur AI-powered CXA Platform enables stakeholders to realize a better absence and leave engagement experience.

40%

NPS score improvement

85%

increase in engagement

weeks to deploy

42%

inbound calls eliminated

Carriers

Revolutionize absence management for short-term disability claims, empowering carriers to streamline processes and enhance member experiences. This comprehensive solution reduces manual workload while improving response times and operational efficiency.

“Ushur has transformed our absence management operations, allowing our team to focus on complex cases and significantly improve our service quality.”

Employees

Ushur's customer experience automation platform transforms the absence management experience for employees, making short-term disability claims simple and stress-free. From easy claim initiation to real-time updates, Ushur provides a streamlined, personalized digital journey that puts employees' needs first.

“I thought filing for short-term disability was going to be overwhelming. But when my carrier implemented Ushur’s CXA platform, it was easier to get support and information and I felt supported every step of the way.”

Absence Engagement

Modernize short-term disability engagement

Prebuilt automation solutions for short-term disability absence engagement

Transform short-term disability absence experiences

Streamlined claim initiation

Answers frequently asked questions

Easily collect claimant authorizations

Collect Return to Work information

Designed by business users. Deployed with a single click. Without the need for traditional mobile apps.

Handle leaves of absence with efficiency. We have security addressed.

Ushur for Absence Engagement

Enabling compliance and improving communication in every interaction

Carriers

Employees