Just because email is an older form of communication does not mean it’s been replaced as a preferred digital channel. Let’s be clear – email is not being wholly replaced by texting or chat. In fact, email has been innovating to provide experiences that used to only be possible through sophisticated web sites and apps. Join us to learn the facts about email today, why it needs to be part of every carrier’s digital transformation strategy, and the importance of automation for both competitive service delivery and operational efficiency.