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Healthcare Automation Solutions
Better communications with HIPAA-compliant automation
- Elevate member and patient experiences
- Augment live interactions to reduce staff burden and operating costs
- Support better health and wellness
The Ushur CXA AI-powered Platform enables insurers to realize decreased costs in customer processing and increased customer and policyholder quality of service. See how we support both.
RFP submissions auto-processed for better handling during peak times
NPS score improvement
faster data collection
CSAT score improvement
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IEHP’s challenges included reliance on an external vendor for campaign execution, making engagement-centered communications costly and time-consuming. Constantly changing member and provider demographics also created an ongoing struggle to maintain accurate contact information, resulting in high volumes of returned mail. These hurdles highlighted the need for an automated, real-time solution to streamline communications, improve data accuracy, and boost engagement.
Through a two-pronged approach, Ushur’s platform enabled IEHP to launch secure, HIPAA-compliant two-way communications while removing the cumbersome extra step of moving from text to a portal. Ushur’s No-Code Platform also empowered “citizen developers” at IEHP to build automated campaigns without needing heavy IT involvement. This partnership continues to expand across departments, strengthening engagement for members and providers, improving satisfaction, and driving better health outcomes.
