A small sampling of journey phase and micro-engagement™ examples are shown below
Ushur supports our customers and their end customers (B2B and B2C) through the entire healthcare journey. With our no code platform, we allow companies to rapidly build and deploy automations for use cases utilizing citizen developers who do not need programming or engineering experience.
The Ushur CXA AI-powered Platform enables insurers to realize decreased costs in customer processing and increased customer and policyholder quality of service. See how we support both.
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NPS score improvement
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Empower your organization with AI-driven solutions that streamline enterprise workflows while delivering personalized, seamless experiences your customers can trust—because exceptional service starts with intelligent automation.
We enable healthcare companies to have two-way conversations in a secure channel. Invisible App™, Invisible Portal™ and SmartMail give companies and patients secure channels to make data pulls and pushes of PHI and PII in a HIPAA-secure platform. Now members and patients can opt-in for appointment reminders, reschedule their appointments and quickly interact with member or patient services from any device.
Omni-channel patient engagement policies require the ability for patients to self-service over any channel. Across from an IVR, to SMS, WhatsApp, chatbots, and more, patient experiences require accurate information and flexible conversations. Ushur gives healthcare companies flexibility and patients the opportunity to engage with them in their preferred channel.
Our true no-code drag and drop builder enables IT teams to give non-technical users the tools to quickly build and deploy automation solutions. Repetitive tasks that consume the time and effort of critical personas who could otherwise focus on improving patient experiences can be automated–allowing workers to focus on providing elevated customer experiences. Ushur lowers the total cost of ownership and cuts the time to value for any automation project.
IEHP’s challenges included reliance on an external vendor for campaign execution, making engagement-centered communications costly and time-consuming. Constantly changing member and provider demographics also created an ongoing struggle to maintain accurate contact information, resulting in high volumes of returned mail. These hurdles highlighted the need for an automated, real-time solution to streamline communications, improve data accuracy, and boost engagement.
Through a two-pronged approach, Ushur’s platform enabled IEHP to launch secure, HIPAA-compliant two-way communications while removing the cumbersome extra step of moving from text to a portal. Ushur’s No-Code Platform also empowered “citizen developers” at IEHP to build automated campaigns without needing heavy IT involvement. This partnership continues to expand across departments, strengthening engagement for members and providers, improving satisfaction, and driving better health outcomes.