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AI Agents in Healthcare: Scaling Member Service for Faster, More Equitable Access

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AI Agents in Healthcare: Scaling Member Service for Faster, More Equitable Access

Health plans face increasing member expectations, especially during seasonal surges like renewals and redetermination, open enrollment, and new plan year transitions. Limited live resources can make it difficult to deliver timely, effective support to members. AI-powered Agents offer a scalable, secure, and empathetic solution—helping members complete self-service tasks such as updating primary care provider (PCP) selections, requesting ID cards, and getting answers to common benefits, services and support questions, all within digital platforms. Join this session to learn how AI Agents are transforming health plan member engagement while ensuring HIPAA compliance and seamless escalation for complex inquiries. Key takeaways include:

  • Enhancing member support by quickly delivering benefits education and resolving routine requests.
  • Ensuring compliance and accuracy with built-in guardrails that prevent AI “hallucinations” and enable warm transfers to live agents when needed.
  • Leveraging human-in-the-loop strategies to maintain trust, empathy, and precision.
  • Driving operational efficiency and member satisfaction with personalized, 24/7 digital assistance.
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Webinars

AI Agents in Healthcare: Scaling Member Service for Faster, More Equitable Access

AI Agents in Healthcare: Scaling Member Service for Faster, More Equitable AccessAI Agents in Healthcare: Scaling Member Service for Faster, More Equitable Access

Health plans face increasing member expectations, especially during seasonal surges like renewals and redetermination, open enrollment, and new plan year transitions. Limited live resources can make it difficult to deliver timely, effective support to members. AI-powered Agents offer a scalable, secure, and empathetic solution—helping members complete self-service tasks such as updating primary care provider (PCP) selections, requesting ID cards, and getting answers to common benefits, services and support questions, all within digital platforms. Join this session to learn how AI Agents are transforming health plan member engagement while ensuring HIPAA compliance and seamless escalation for complex inquiries. Key takeaways include:

  • Enhancing member support by quickly delivering benefits education and resolving routine requests.
  • Ensuring compliance and accuracy with built-in guardrails that prevent AI “hallucinations” and enable warm transfers to live agents when needed.
  • Leveraging human-in-the-loop strategies to maintain trust, empathy, and precision.
  • Driving operational efficiency and member satisfaction with personalized, 24/7 digital assistance.

Read and download your free copy:

Thank you for your interest in our Webinars on AI Agents in Healthcare: Scaling Member Service for Faster, More Equitable Access. Feel free to reach out to us to discuss your needs.

Ready to chat?

Share on social:
Ushur logo

AI Agents in Healthcare: Scaling Member Service for Faster, More Equitable Access

AI Agents in Healthcare: Scaling Member Service for Faster, More Equitable Access

Health plans face increasing member expectations, especially during seasonal surges like renewals and redetermination, open enrollment, and new plan year transitions. Limited live resources can make it difficult to deliver timely, effective support to members. AI-powered Agents offer a scalable, secure, and empathetic solution—helping members complete self-service tasks such as updating primary care provider (PCP) selections, requesting ID cards, and getting answers to common benefits, services and support questions, all within digital platforms. Join this session to learn how AI Agents are transforming health plan member engagement while ensuring HIPAA compliance and seamless escalation for complex inquiries. Key takeaways include:

  • Enhancing member support by quickly delivering benefits education and resolving routine requests.
  • Ensuring compliance and accuracy with built-in guardrails that prevent AI “hallucinations” and enable warm transfers to live agents when needed.
  • Leveraging human-in-the-loop strategies to maintain trust, empathy, and precision.
  • Driving operational efficiency and member satisfaction with personalized, 24/7 digital assistance.

Ready to chat?

Webinar Speakers

Yvonne Daugherty
Global Head of Industries
Ushur
linkedin
Dustin Roberts
Manager, Solution Consulting
Ushur
linkedin
Eric Hansen
Director, Partnership Engagement
Medicaid Health Plans of America
linkedin
Share on social:
Webinars

AI Agents in Healthcare: Scaling Member Service for Faster, More Equitable Access

Health plans face increasing member expectations, especially during seasonal surges like renewals and redetermination, open enrollment, and new plan year transitions. Limited live resources can make it difficult to deliver timely, effective support to members. AI-powered Agents offer a scalable, secure, and empathetic solution—helping members complete self-service tasks such as updating primary care provider (PCP) selections, requesting ID cards, and getting answers to common benefits, services and support questions, all within digital platforms. Join this session to learn how AI Agents are transforming health plan member engagement while ensuring HIPAA compliance and seamless escalation for complex inquiries. Key takeaways include:

  • Enhancing member support by quickly delivering benefits education and resolving routine requests.
  • Ensuring compliance and accuracy with built-in guardrails that prevent AI “hallucinations” and enable warm transfers to live agents when needed.
  • Leveraging human-in-the-loop strategies to maintain trust, empathy, and precision.
  • Driving operational efficiency and member satisfaction with personalized, 24/7 digital assistance.

Register for the webinar here!

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Ready to chat?

Webinar Speakers

Yvonne Daugherty
Yvonne Daugherty
Global Head of Industries
Ushur
linkedin
Dustin Roberts
Dustin Roberts
Manager, Solution Consulting
Ushur
linkedin
Eric Hansen
Eric Hansen
Director, Partnership Engagement
Medicaid Health Plans of America
linkedin
Share on social:

AI Agents in Healthcare: Scaling Member Service for Faster, More Equitable Access

AI Agents in Healthcare: Scaling Member Service for Faster, More Equitable Access

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Health plans face increasing member expectations, especially during seasonal surges like renewals and redetermination, open enrollment, and new plan year transitions. Limited live resources can make it difficult to deliver timely, effective support to members. AI-powered Agents offer a scalable, secure, and empathetic solution—helping members complete self-service tasks such as updating primary care provider (PCP) selections, requesting ID cards, and getting answers to common benefits, services and support questions, all within digital platforms. Join this session to learn how AI Agents are transforming health plan member engagement while ensuring HIPAA compliance and seamless escalation for complex inquiries. Key takeaways include:

  • Enhancing member support by quickly delivering benefits education and resolving routine requests.
  • Ensuring compliance and accuracy with built-in guardrails that prevent AI “hallucinations” and enable warm transfers to live agents when needed.
  • Leveraging human-in-the-loop strategies to maintain trust, empathy, and precision.
  • Driving operational efficiency and member satisfaction with personalized, 24/7 digital assistance.

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