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Provider Order Intake Automation

Streamline Order Intake with AI

  • Intelligent processing of high-volume, multi-page faxes containing orders for multiple patients
  • Extraction of key data like patient information, insurance details, and medical records
  • Secure digital outreach to referring providers and patients to gather missing data
  • Integration with CRM and clinical systems to auto-populate extracted data
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Solution overview
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Webinar
Medicaid Unwinding: Current State, Best Practices and Future Vision
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How Healthcare is Using AI to Automate Customer Experiences
Overview
UshurX for Medicaid Quality Engagement and Activation
Customer Story
AI-Powered Provider Order Intake Management
Overview
Healthcare Customer Experience Automation
Video
Complex Healthcare Survey Support SDOH
EGuide
What to look for in a digital experience solution
Overview
Medicaid Redetermination One Pager
Overview
Absence Management Journey & Micro-Engagements™
Webinar
Closing Gaps in Care: Automation Solutions to Transform Member Outcomes

AI-Powered Automation for Providers

Streamlining operations to improve the efficiency and the patient experience

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Intake
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Gather
messages
Engage
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Streamline
AI-automation of inbound orders coming in from email and efax channels
Gather missing patient contact and diagnosis information from referring provider
Digitally communicate with  patients and prescribing providers through two-way, HIPAA secure digital channels
Automatically integrate extracted data into backend systems, reducing reliance on live resources
Extract key details from collected emails, faxes and document attachments
“Human in the loop” live agent information gathering assistance
Schedule appointments, automate follow-up reminders, and share proactive appointment preparation details
Support more timely
appointment scheduling

Ushur's AI-driven platform streamlines the complex, document-intensive order intake process for providers like radiology, oncology and outpatient surgery centers. By automating data extraction from inbound faxes and enabling digital engagement to collect missing information, Ushur reduces turnaround times from days to minutes while alleviating operational burden.

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Inbound Fax Process
Data Extraction and Validation
Automated Outreach for Missing Information
Integration with Provider Systems
Empower Live Agents

Inbound Fax Process

Automatically process high-volume, multi-page faxes containing orders for multiple patients from referring providers. The AI classifies documents and extracts key data points like patient information, insurance details, and medical records.

Data Extraction and Validation

Extract all needed data from the faxes, validate it, identify any missing or unreadable information, and update the extracted data into your systems, eliminating manual data entry.

Automated Outreach for Missing Information

For any missing or unreadable data, initiate automated outreach to referring providers or patients via Ushur Invisible App to collect missing information electronically through our secure app-like experience.

Integration with Provider Systems

Automatically update CRM and backend clinical systems with extracted and collected data, eliminating manual data entry and streamlining workflows.

Empower Live Agents

Allow live agents to deploy a HIPAA-secure Invisible App via SMS to capture essential documents and information from patients.

Elevated member experiences in weeks

Ushur Invisible App and Ushur Hub enable streamlined interfaces for both employees reviewing information and patients trying to schedule appointments.

Invisible App
Hub
Provider order intake IA screen
Customized branding for recognition and trust
A HIPAA-secure rich user experience designed to be intuitive and engaging
Minimal IT and no professional services needed
With integrated analytics to evaluate campaign effectiveness
Customized for each member and reachable 24/7
Provider Order Intake Hub screen.
Customized branding for recognition and trust
A HIPAA-secure rich user experience designed to be intuitive and engaging
Minimal IT and no professional services needed
With integrated analytics to evaluate campaign effectiveness
Customized for each member and reachable 24/7

Focus on providing the best possible care. We have security addressed.

We know PII and security are a top concern. The Ushur CXA platform is HIPAA-secure, TCPA compliant and is HITRUST and SOC2 certified. Rest assured your working in a highly secured platform.

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Enhancing Patient Care Through AI-Driven Provider Order Intake & Engagement
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Ushur for Providers

Speed up order entry and schedule more patients for procedures

The Ushur CXA AI-powered Platform enables insurers to realize faster implementation times and greater effectiveness in onboarding.

40%
NPS score improvement
85%
CSAT score improvement
3
weeks to deploy
42%
outbound calls eliminated

Patients

Automate the complex, document-intensive order intake process for providers like radiology, oncology and outpatient surgery centers. By intelligently processing high-volume faxes, extracting key data, identifying missing information, and enabling digital engagement to collect it, Ushur reduces turnaround times from days to minutes while alleviating operational burden on administrative staff and boosting revenue through faster appointment scheduling.

“By automating key workflows and enabling seamless data integration, we've been able to reduce order intake, cut costs significantly, and provide more service to patients in need—all while improving our operational efficiency and allowing our team to focus on higher-value tasks.”

Providers

Automate the complex, document-intensive order intake process for providers like radiology, oncology and outpatient surgery centers. By intelligently processing high-volume faxes, extracting key data, identifying missing information, and enabling digital engagement to collect it, Ushur reduces turnaround times from days to minutes while alleviating operational burden on administrative staff and boosting revenue through faster appointment scheduling.

“Ushur's AI-powered platform has been a game-changer for our practice, dramatically reducing the time and manual effort required to process inbound referral orders, allowing us to schedule patient appointments faster and boost our revenue”