Security & Compliance
Secure & compliant customer engagement made simple with Ushur
Our safety features are purpose-built into the solution to make sure customer data is safe, enterprise data is secure and Ushur exceeds the needs of the world’s largest enterprises.
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Enterprise-Class Security and Compliance
Revolutionize Customer Experience with Confidence
With the increasing prevalence of cyberattacks and data breaches, it's crucial that businesses prioritize security and compliance when choosing a software solution. That's where our enterprise-class Customer Experience Automation™ software comes in. Our platform offers robust security measures and compliance controls that ensure your data is protected at every step of the customer journey. You can trust our software to provide top-notch automation capabilities while also keeping your business safe and compliant.
Data Management
Identity & Access Management
Infrastructure Protection
Incident Response
Compliance
KMS
TSL 1.2
AES 256
Vault
Active Directory
Google Workspace
IAM
Organizations
SSO
VPC
Firewall
Systems Manager
WAF
Security Hub
Cloud Watch
Guard Duty
Cloud Trail
Config
SSO
HIPAA Compliant
TCPA Compliant
HITRUST Certified
PCI DSS
GDPR Compliant
AICPA SOC 2
CIS
Section 508 Compliant
WCAG
Data Management
Data protection at the session level
- Encryption of data in Flight and at Rest
- All data is fully sanitized, anonymized and randomized
- Customer-specific encryption keys
- Toggle between medium and high-anonymization
- Credentials are stored in an encrypted database
Identity & Access Management
Granular RBAC enables IT to onboard citizen developers while remaining compliant and secure
- Multi-factor, data-driven and biometric authentication for enterprise and end users
- System authorization through granular roles-based access controls (RBAC) that follows Principles of Least Privileges
- Manage RBAC for every user at the role, functionality and data level
- Segment permissions by process, data feed, orchestration, design and more
- Enable citizen developers with the process but not the metadata
Active Directory
Google Workspace
IAM
Organizations
SSO
Infrastructure Protection & Incident response
Safeguarding critical systems with comprehensive frameworks
Infrastructure protection
- Full VPC network isolation and data segregation
- DDoS Protection
- Up-to-date OS patching and hardening
Incident protection
- Automatic audit trail with detailed reporting
- Rules-based alerts for continuous monitoring
- Commitment to comply with CIS and SOC2 standards
Disaster recovery
Global reach with high availability & disaster recovery
Global reach & high availability
- Redundancy across availability zones
- 20+ regions and growing
- 49+ countries for SMS
- Virtual private clouds for networks
- Multi-AZ load balancers for resilience
- CDN for resilience and performance
Disaster Recovery
- Seamless upgrades with zero downtime
- High availability with automatic failover for disaster recovery
- Network isolation per customer
- Data residency requirements
- Ushur cloud accounts
Compliance Standards
Compliant with strict industry regulations and standards
- Fully committed to security and data protection with comprehensive compliance certifications
- We go above and beyond the requirements needed by aligning with frameworks such as CIS, and OWASP
- Audit reports, Certifications, vulnerability analysis and/or Attestation from independent, third-party auditors.
- Stringent security measures enable Ushur as a secure platform to facilitate sensitive customer data
