Ushur empowers financial institutions to elevate customer experiences while driving operational efficiency. With AI-powered automation for processes like know your customer (KYC), mortgage servicing, and hardship inquiries, we simplify complexity, reduce costs, and and service your customers with efficiency and empathy.
The Ushur CXA AI-powered Platform empowers financial services innovators to reduce operational costs while enhancing service quality for business and consumer customers. Discover how we make it happen.
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One of the nation’s largest mortgage servicers struggled to persuade customers to opt into paperless statements, hampering its efforts to cut the high costs of printing, postage, and administration. Traditional outreach methods—email marketing campaigns urging customers to call or go online—produced dismal response rates, resulting in nearly all solicitation materials ending up in the trash, unread. Each mailed statement cost the mortgage business $14, a significant burden exacerbated by poor email engagement and an inability to collect accurate customer contact data quickly.
