How to Guide Members to Take Better Health and Wellness Actions with Advanced Digital Communications
Payers have a chance to drive better health outcomes thanks to recent advances in automation technologies like process automation and artificial intelligence. Quality of care is just one piece of the puzzle - how plans engage/interact with their members is a central tenet to quality outcomes. This guide will show plans how to:
- Communicate with members at critical junctions in their journey towards better health
- Consider the impact of automation on closing HEDIS gaps
- Break from the bounds of traditional communications technology
- Identify a digital customer/patient/member experience solution to drive better outcomes and reduce expense
