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Customer Experience Automation™ Platform

Unleash the power of AI and no-code to self-serve every micro-engagement™-from acquisition and onboarding to end-to-end customer service journeys.

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Get started with pre-built solutions bundled to solve immediate challenges. Get up and running in a few weeks and realize immediate results.

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Security & Compliance

Secure and Compliant Customer Engagement Made Simple with Ushur

Our safety features are purpose-built into the solution to make sure customer data is safe, enterprise data is secure and Ushur exceeds the needs of the world’s largest enterprises.
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Enterprise-Class Security and Compliance

Revolutionize Customer Experience with Confidence: Our Enterprise-Class Automation Software Delivers Unmatched Security and Compliance

With the increasing prevalence of cyberattacks and data breaches, it's crucial that businesses prioritize security and compliance when choosing a software solution. That's where our enterprise-class Customer Experience Automation™ software comes in. Our platform offers robust security measures and compliance controls that ensure your data is protected at every step of the customer journey. You can trust our software to provide top-notch automation capabilities while also keeping your business safe and compliant.
Data management
Identity & access management
Infrastructure protection
Incident response
Compliance

KMS

TSL 1.2

AES 256

Vault

Active Directory

Google Workspace

IAM

Organizations

SSO

VPC

Firewall

Systems Manager

WAF

Security hub

Cloud watch

Guard duty

Cloud trail

Config

SSO

HIPAA compliant

TCPA compliant

HITRUST certified

PCi DSS

GDPR compliant

AICPA SOC 2

CIS

Data Management

Data protection at the session level

  • Encryption of data in Flight and at Rest
  • All data is fully sanitized, anonymized and randomized
  • Customer-specific encryption keys
  • Toggle between medium and high-anonymization
  • Credentials are stored in an encrypted database

WhitePaper

Ushur Security Framework Whitepaper

In this overview, we discuss both the challenges of delivering security and our comprehensive prevention, detection, mitigation, and management strategy, broadly covering the following topics:

  • Encryption of data in Flight and at Rest
  • All data is fully sanitized, anonymized and randomized
  • Customer Specific Encryption Keys
  • Toggle between medium and high-anonymization
  • Credentials are stored in an encrypted database
Read whitepaper

Identity & Access Management

Granular RBAC enables IT to onboard citizen developers while remaining compliant and secure

  • Multi-factor, data-driven and biometric authentication for enterprise and end users
  • System authorization through granular roles-based access controls (RBAC) that follows Principles of Least Privileges
  • Manage RBAC for every user at the role, functionality and data level
  • Segment permissions by process, data feed, orchestration, design and more
  • Enable citizen developers with the process but not the metadata

Active Directory

Google Workspace

IAM

Organizations

SSO

Infrastructure Protection & Incident response

Safeguarding critical systems with comprehensive frameworks

Infrastructure Protection

VPC
Firewall
Systems Manager
WAF
  • Full VPC network isolation and data segregation
  • DDoS Protection
  • Up-to-date OS patching and hardening

Infrastructure Protection

Security hub
Cloud watch
Guard duty
Cloud trail
Config
SSO
  • Automatic audit trail with detailed reporting
  • Rules-based alerts for continuous monitoring
  • Commitment to comply with CIS and SOC2 standards

Disaster recovery

Global reach with high availability & disaster recovery

Global reach & high availability

  • Redundancy across availability zones
  • 20+ regions and growing
  • 49+ countries for SMS
  • Virtual private clouds for networks
  • Multi-AZ load balancers for resilience
  • CDN for resilience and performance

Disaster Recovery

  • Seamless upgrades with zero downtime
  • High availability with automatic failover for disaster recovery
  • Network isolation per customer
  • Data residency requirements
  • Ushur cloud accounts

Compliance Standards

Compliant with strict industry regulations and standards

  • Fully committed to security and data protection with comprehensive compliance certifications
  • We go above and beyond the requirements needed by aligning with frameworks such as CIS, and OWASP
  • Audit reports, Certifications, vulnerability analysis and/or Attestation from independent, third-party auditors.
  • Stringent security measures enable Ushur as a secure platform to facilitate sensitive customer data