Intelligent Document Automation™
AI-Powered Document Processing for a faster and better customer experience
What is Intelligent Document Automation?
Process documents in real-time, insted of waiting for days
Ushur makes doing business easy for insurance, financial services, and healthcare organizations, including processing documents in real-time instead of waiting for days. Intelligent Document Automation uses OCR to identify key data from documents and AI/ML to understand, extract and transform it for automatic updates into backend systems.
Liberate your knowledge workers from manually keying in data and following up with customers. Intelligent Document Automation from Ushur delivers a better, faster customer experience while supercharging your operations.
How Intelligent Document Automation works
Intelligent document processing (IDP) is key to the end-to-end customer journey
Important business information is hidden in emails and documents, inaccessible by usual automation tools.
Ushur AI/ML recognizes customer intent and classifies the document based on business rules.
The document is cleaned up and reconfigured into the appropriate machine readiable format.
Important key values pairs are identified, and the data is extracted per use case requirements.
Ushur updates the data in your backend and notifies the customer of completion - resolving the case.
Customers are notified of missing documents or info and are given a secure link to submit their files or updates.
Unprocessed fields are corrected by humans, pattern matching, or API-based lookups from the back-end.
Intelligent Document Automation Use Cases
Banking & Financial Services
Ingest the unstructured information in these documents from a secure portal and automatically transform in real-time, outputting structured, machine-readable data for downstream processing.
Automate this process to avoid errors, delays in payment, and risk of non-compliance – freeing the knowledge worker up for faster and more accurate decision making.
Automate every touchpoint from document intake to account setup to quickly onboard customers and enable agents to focus on building relationships.
First Notice of Loss (FNOL)
Automate the entire FNOL interaction from the incident location – collecting accident images, license information, documents and incident data to update claim systems in real-time.
Automation is key for time sensitive cases with immediate treatment. Shorten turnaround time while lowering operational cost by extracting and verifying the data against internal backend systems.
Automate customer verification, application review, and customer follow-up for faster turnaround time, combating spikes in demand.
Key benefits of Intelligent Document Automation
Transform your customer experiences
Improve customer satisfaction
Deliver straight-thru processing
Speed up turnaround time
Ready to level up your Customer Experiences?
Explore the Ushur Platform, or contact sales now and start improving and automating customer experiences with incredible self-service options. You can contact us to design a custom solution for your business.
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