INTELLIGENT DOCUMENT AUTOMATION

AI-POWERED DOCUMENT
PROCESSING FOR A
FASTER AND BETTER
CUSTOMER EXPERIENCE

INTELLIGENT DOCUMENT AUTOMATION

AI-POWERED DOCUMENT
PROCESSING FOR A
FASTER AND BETTER
CUSTOMER EXPERIENCE

Too much time and effort is wasted on manually extracting information from customer-submitted documents. Turnaround time increases when information is missing and the customer isn’t notified for days.

 

Process documents in real time to complete service requests, with an instant customer feedback loop delivered through Micro-Engagements™.

Device - Macbook Air
CSV File Type CSV File Type CSV File Type CSV File Type CSV File Type

Processing documents is key to the end-to-end customer journey

Intelligent Document Automation Process Flow

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Improve Customer Satisfaction

with informative updates and faster case resolution

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Deliver Straight-Through-Processing

by transforming documents into machine-readable data

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Speed Up Turnaround Time

by automating repetitive knowledge work

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Improve Customer Satisfaction

with informative updates and faster case resolution

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Deliver Straight-Through-Processing

by transforming documents into machine-readable data

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Speed Up Turnaround Time

by automating repetitive knowledge work

Ushur’s Intelligent Document Automation processes

pension contributions in record time

Ken Lynch, Irish Life, IDA

Ken Lynch

Head of IS, Irish Life

"The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different."

Ushur’s Intelligent Document Automation processes pension contributions in record time

Ken Lynch, Irish Life, IDA

Ken Lynch

Head of IS, Irish Life

"The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different."

Ushur Automated Documents Across these Use Cases and More

INSURANCE

Pension Contributions

Manual effort is needed to reconfigure employee pension documents submitted by HR partners into a format compatible with backend systems.

Ingest these documents from a secure portal and automatically transform in real time, outputting machine-readable data for downstream processing.

HEALTHCARE

Claims Adjudication

Medical claims submitted for repayment are often received via fax or email and contain sensitive information protected by HIPAA.

Automate this process to avoid errors, delays in payment, and risk of non-compliance – freeing the knowledge worker up for faster and more accurate decision making.

FINANCIAL SERVICES

Account Opening

Opening a bank account requires multiple applications and proof of records such as passports, utility bills, and invoices.

Automate every touchpoint from document intake to account setup to quickly onboard customers and enable agents to focus on building relationships.

First Notice of Loss

Gathering Information to complete FNOL requests involve multiple documents and customer touchpoints.

Automate the entire FNOL interaction from the incident location – collecting accident images, license information, documents and incident data to update claim systems in real-time.

Patient Preauthorization

Various customer details and medical records must be collected to authorize a service for payment.

Automation is key for time sensitive cases with immediate treatment. Shorten turnaround time while lowering operational cost by extracting and verifying the data against internal backend systems.

Loan Origination

Applying for a loan is a document-intensive process with bank statements, W2s, and proof of employment.

Automate customer verification, application review, and customer follow-up for faster turnaround time, combating spikes in demand.

 

Ushur Automated Documents Across these Use Cases and More

INSURANCE

Pension Contributions

Manual effort is needed to reconfigure employee pension documents submitted by HR partners into a format compatible with backend systems.

Ingest these documents from a secure portal and automatically transform in real time, outputting machine-readable data for downstream processing.

First Notice of Loss

Gathering Information to complete FNOL requests involve multiple documents and customer touchpoints.

Automate the entire FNOL interaction from the incident location – collecting accident images, license information, documents and incident data to update claim systems in real-time.

HEALTHCARE

Claims Adjudication

Medical claims submitted for repayment are often received via fax or email and contain sensitive information protected by HIPAA.

Automate this process to avoid errors, delays in payment, and risk of non-compliance – freeing the knowledge worker up for faster and more accurate decision making.

Patient Preauthorization

Various customer details and medical records must be collected to authorize a service for payment.

Automation is key for time sensitive cases with immediate treatment. Shorten turnaround time while lowering operational cost by extracting and verifying the data against internal backend systems.

FINANCIAL SERVICES

Account Opening

Opening a bank account requires multiple applications and proof of records such as passports, utility bills, and invoices.

Automate every touchpoint from document intake to account setup to quickly onboard customers and enable agents to focus on building relationships.

Loan Origination

Applying for a loan is a document-intensive process with bank statements, W2s, and proof of employment.

Automate customer verification, application review, and customer follow-up for faster turnaround time, combating spikes in demand.

 

Request a demo

Interested in learning more about what Ushur can automate for your company?
Don't hesitate to reach out to us with any questions you may have.