Two-Way Texting

Use two-way texting and automation conversations with your customers on their digital channel of choice to keep them engaged and satisfied

See it in Action

Texting Drives Digital Engagement Strategies with a Customer-First Mindset

Texting is an underutilized form of direct customer access. Text messaging behavior speaks for itself.
According to Business.com and the Pew Research Center:

99%

of text messages are opened

95%

texts are read within 3 minutes of being received

99%

customers would like to text with
businesses

99%

of text messages are opened

95%

of texts are read within 3 minutes of being received

99%

of customers would like to text with
businesses

With such high and timely open rates, service-oriented teams that don't use two-way texting are missing easy opportunities to engage with their customer base. Companies that turned to Ushur to implement two-way texts saw their CSAT scores go up by 38%. Customers felt empowered and businesses resolved member issues more quickly.

Case Study

See what our partners are accomplishing with SMS automation

Read how one of our clients went from an average of 6 phone call attempts over 3 weeks per customer to convenient text message engagements completed within an hour

Read Case Study

Brands that trust Ushur's Intelligent Automation

Engage with customers in minutes

With Ushur’s low-code workflow builder, launch custom two-way texting campaigns in a matter of days and achieve quicker time to value. Business teams can set up complex workflows, without having to loop in IT, based on your business goals and requirements. Modify campaigns on the fly to keep your conversations up-to-date.

From missed calls to near instant resolutions

Seamlessly reach your customers who are always on the move or do not have the time to speak with your customer support agents. Offer them the ease and convenience of texting as your resolution rates increase, freeing up agent time.

For all your customer interactions

Automate your form completion process, appointment scheduling, missing data collection, and so much more. Eliminate repetitive administrative tasks as information is automatically ported to your backend systems.

With two-way conversational texting, your customers get what they need fast
on a convenient digital channel

Blog Post

3 Signs You’re a Bad Texter + Text Messaging Best Practices

Don’t launch an SMS campaign before brushing up on these text messaging best practices

Read the Blog

Delight customers and optimize customer
support operations

While customer service representatives are limited to handling only one call at a time, with
automation, customer service teams can engage with thousands of customers at once,
24/7. Our customers use two-way texting to:

Complete
Forms

Appointment Scheduling

Auto-Respond to FAQs

Send
Notifications

Capture Missing
Data

Create Service Tickets

Account
Updates

Diagnostics & Troubleshooting

Customer Service/Agent Framework

Ushur assists support agents and customer service representatives by letting them review and modify incoming data, or documents, to drive case resolution. Employees in the midst of an engagement with a customer can approve information submitted, and re-engage with them if needed to update information.

With powerful analytics for real-time insights

Continuously improve future conversations with meaningful analytics. Ushur stores all conversations in a highly secure chat log for easy review and compliance.