Analyst Reports & Assets

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Everest Group Recognizes Ushur as a Star Performer in Conversational AI

Everest Group’s recognition of Ushur as a Star Performer and Major Contender exemplifies our mission towards empowering organizations with Conversational AI in transforming their customer experience and operational excellence.
See the Matrix
Everest Peak Matrix 2023 for Conversational AI

What Analysts are saying

Compared with BPM or RPA, Ushur's platform is purposeful in the use of automation and artificial intelligence to power omni-channel, digital-first customer engagement.
Sudhir RajagopalResearch Director, Future of Customer Experience
IDCSee the report
The use of new, lighter-weight software that overlays and interoperates with existing applications is increasingly popular to create more automated and improved customer experiences.
Maureen FlemingVP, Intelligent Process Automation
IDCSee the report
It is remarkable that in a bleak economy where many technology firms are reporting financial tightening, and resource cuts, Ushur stands out as a bright light with its growth story.
Sudhir RajagopalResearch Director, Future of Customer Experience
IDCSee the report
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Gartner report
IDC: The Role of Automation and AI in Improving the Future of Customer Experience cover image
Ushur: Reaping Dividends with Disciplined Growth and a Dedicated Focus on Delivering Customer Excellence cover image
Healthcare Payments Fintech Spotlight: H1 2023 cover image
IDC’s CXA Focuses on the Customer, not the Application cover image
IDC Market Glance for Future of CX cover image
IDC Market Glance for Conversational AI cover image
Conversational AI Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022 cover image
Ushur + IDC: Focus on the Customer and Not the Application cover image

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