Invisible App™ gives customers branded app-like experiences but saves businesses from having to build, test, deploy and support traditional mobile applications and their infrastructure.
Invisible App™ is a secure, browser-based container that adds a rich user interface to customer journeys. Invisible App™ makes customer experiences intuitive with a modern UI, by leveraging the power of conversational AI and workflow orchestration so users get the best experience possible. With Invisible App™, enterprises save by enabling users of any skill level to build new customer experiences–instead of depending only on developers. Engage customers in two-way conversations, while using customer data, to quickly complete tasks with back-office dependencies like:
Invisible App™ (IA) 2.0 upgrades every component of the user interface. The modernized look and feel not only looks great, but also improves usability and introduces new features. The combination of all these enhancements makes this the biggest release since the launch of Invisible App™ 1.0.
From the corner radius to the dropshadows, each component in the user interface has been carefully crafted to create a cohesive design language and layers of branding for IA 2.0
In addition to the modernized appearance of each component, micro and macro animations are built into the interface. The animations provide consistent feedback when the user interacts with the UI and as a delightful confirmation of when they complete a task.
Ripple on selection
High contrast selection state
Submission animation
Completion checkmark
The way errors are visualized is now consistent and predictable across the entire Invisible App™. We also added an alert icon to errors in addition to the red color for those with difficulty seeing colors.
The date picker has been updated with more intuitive and user-friendly controls for month selection. We have also separated out the calendar button and manual input field entry to avoid confusion
Checkbox and radio multiple choice options both now have a 50% larger touchpoint area. This reduces accidental selection as well as a more distinct feedback on what is selected. Horizontal bars, also known as menu options, have been updated so users can see a distinct visual difference between unselected and selected options.
You now have the option to brand the background color of your Invisible App™ engagements. This takes the branding look and feel to another level by offering various methods of adding a branded visual.
The new set of text styles provides a built-in hierarchy for all the new headers and labels. Simply type in text for the Page Title, Field Question, etc. and we will show the formatted text using the appropriate text style in Invisible App™. We have increased the font size and updated our default font to Proxima Nova to improve legibility.
The new container card draws attention to the important information end-users need during an Invisible App™ engagement. The card has a slight opaqueness, allowing the branding color to show through. Also, you now have the option to add a slim gradient bar with your brand color to the container.
A new delightful animation of a checkmark can now be added to the Thank You module to give a confirmation visual up on completion of an engagement .
IVR Call deflection can revolutionize the way companies manage customer service using limited resources in the post-pandemic, remote work age, but only if they understand it’s true constraints and true potential.
Read How
Click through the Invisible App™ use cases below to see how enterprise-grade automation solves painful problems like data intake for healthcare, insurance, and financial services companies.
Automated claims service for workers' compensation benefits
Prescription reorders created and made easy
Customer onboarding made easy
Automation workers compensation (WC) claims from first notice to final payment notification with intuitive user experiences and easy steps to resolution. Ushur can push information to claimants via Invisible App™ or respond to incoming inquiries sent by WC policyholders.
Automating prescription reorder journeys with Invisible App™ makes patient experiences rich, ready on demand, and simple to create. Intelligent automation processes can leverage pharmacy management system data, update data where needed, and be available across any channel.
Invisible App™ makes uploading documents easy for customers and providing documents like identification cards simple for businesses. Start your relationship off with an easy and rewarding experience.
The secure and compliant container is pre-built in Ushur’s drag and drop flowbuilder, but the steps to execute in your process are designed by you to match the needs of each customer experience. Brand and white-label each Invisible App™ use case and serve up data from backend systems with easy API-based integrations.
Experiences can be created and deployed in less than an hour
No app downloads required for your customers
Offers a secure, encrypted channel for PHI, PII, and financial data
Supports images, text, voice, video, and location services
White-labeled, so you can brand your experience
Can be used for inbound and outbound communications
Integrated into your back-end systems for complete automation
Delivers powerful data analytics to understand your customers
Rather than downloading an app, creating an account, remembering log-ins and suffering other barriers to adoption, customers can access fully branded, app-like experiences that have been purpose-built to deliver specific outcomes. Customers who drop off can pick up their micro-engagements™ right where they left off last time.
Branded for your own company, and built on our no-code platform, Invisible App™ offers your customers numerous benefits, including:
Invisible App™ provides business users the ability to automate customer engagements without needing to code. This frees up IT resources who would otherwise dedicate time to building and maintaining a traditional app—delivering lower total cost of ownership (TCO) and faster time-to-value (TTV).
A lightweight front-end built on workflow automation, Invisible App™ reduces processing time for:
