Increasing medicare engagement through digital self service
The P&C insurance claims experience can add additional stress to an already challenging time, or it can ease a customer’s anxiety to usher them through the claim process and the repair to their vehicle, home, or other property.
When unexpected events happen and your medicare members go through their toughest times, health providers should strive to be the easiest to work with. Automation with Ushur helps brands demonstrate empathy and be proactive in carrier communications, while also being available 24/7 for essential questions. Gather data like key dates and pass it directly to backend systems using automated processes built by users of any technical skill level.
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When unexpected events happen and your policyholders go through their toughest times, carriers should strive to be the easiest to work with. Automation with Ushur helps brands demonstrate empathy and be proactive in carrier communications, while also being available 24/7 for essential questions. Gather data like key dates and pass it directly to backend systems using automated processes built by users of any technical skill level.
A leading global insurance carrier was experiencing considerable delays in collecting key dates from claimants, relying on their call center and, in some cases, paper-based forms to close the gaps. It took an average of 6 outbound calls per claim and 3 weeks to get the information they needed.In an effort to decrease the volume of manual outbound engagements, the carrier proactively and intelligently augmented the claimant journey, replacing outbound calls with a text message inviting the claimant to opt-in for a secure and quick engagement. The carrier utilized Ushur’s no-code, drag-and-drop builder to design the conversation flow they needed to gather information and update the claim.
When unexpected events happen and your policyholders go through their toughest times, carriers should strive to be the easiest to work with. Automation with Ushur helps brands demonstrate empathy and be proactive in carrier communications, while also being available 24/7 for essential questions. Gather data like key dates and pass it directly to backend systems using automated processes built by users of any technical skill level.
There are critical moments in a P&C claims journey that demand proactive engagement and communication with claimants if carriers want to drive down costs and simplify claim management. A customer experience strategy that seeks to simplify those engagements has to include automation, and Customer Experience Automation (CXA) helps carriers automate with their policyholders’ best interests in mind.
There are critical moments in a P&C claims journey that demand proactive engagement and communication with claimants if carriers want to drive down costs and simplify claim management. A customer experience strategy that seeks to simplify those engagements has to include automation, and Customer Experience Automation (CXA) helps carriers automate with their policyholders’ best interests in mind.
Irish Life Data Intake Case Study Irish Life is the market leader for pension management in Ireland, and they had plans to grow even more! They were burdened with processing pension
Watch as we introduce the next major release of Invisible App, a fully automated, app-like experience to self-service your customers - without any coding involved. Invisible App is already helping the biggest brands deliver world-class, digital engagement at a fraction of the time and expense. Now, with 2.0 - citizen developers can create more sophisticated and branded customer journeys, powered by automation and AI to drive outcomes and engender customer trust.
Download this one-pager on the Micro-Engagements where Ushur drives better customer experiences in the Healthcare Journey for Medicaid Plans.
Medicaid Redetermination / Recertification has been paused since the beginnings of COVID-19 due to a U.S. Department of Health and Human Services COVID-19 State of Emergency (SOE), but that is a temporary status soon to expire. When that SOE is lifted, the redetermination process will need to begin–and with urgency. So what is the redetermination process, and how can Medicaid plans prepare for the upcoming change post SOE? This guide shares the best practices for supporting Medicaid redetermination.
When a workplace accident happens, insurers must provide proactive and personalized engagement to the injured worker, to begin forming a trusted relationship and ensure faster access to critical information from benefits to available network providers.Watch our webinar to learn how to:Automate critical 2-way conversations with the customer, injured worker, and treating physician
Today, most insurance, healthcare and financial services providers still resort to email and static portals to exchange sensitive information with their customers, agents, brokers, benefits administrators, service providers, and vendors. Insecure, prone to human errors and manual work for business users while being burdensome for IT, these information channels are ripe for replacement.
Download this one-pager on the Micro-Engagements where Ushur drives better customer experiences in the Banking and Financial Services sector. Financial services customers have myriad options when choosing their banks, so the ones with optimized customer experiences stand out, and Ushur makes building those easier than ever
Ushur is the world’s first Customer Experience Automation (CXA) brand to make AI-driven customer experiences something any business user can develop and maintain. With document and language machine learning models, Ushur can help every Micro-Engagement in the longer journey of a L&A policyholder. See the Micro-Engagements Ushur can help you build and deploy in a matter of weeks.
Property & Casualty insurers have an intimate journey with their members and policyholders and their customer experience is often the difference between success and losing a tenured customer. Use proactive communication and immediate responsiveness across the entire lifecycle of a relationship with a P&C policyholder to delight them and serve them with ease.
Enterprises must meet customer demand for quality experiences by being easy to work with, and email is a key pillar supporting that strategy. This eBook guides business leaders through the benefits of designing a customer experience inclusive of email as a channel. Discover why nearly 80% of people communicate with their service providers via email and how insurance, healthcare, and financial services organizations can benefit from further evolving email as a channel.
Today, most insurance, healthcare and financial services providers still resort to email and static portals to exchange sensitive information with their customers, agents, brokers, benefits administrators, service providers, and vendors. Insecure, prone to human errors and manual work for business users while being burdensome for IT, these information channels are ripe for replacement.
Ushur is able to augment live interactions across member journeys to reduce friction and power better member experiences. This piece contains examples of phases and specific use cases along the member journey with payers that we can support with our HIPAA-secure Customer Experience Automation platform.
Elevate every single customer interaction into a transformative experience. Conversational AI and machine learning streamline complex processes, improving member, patient and employee experience, operational efficiency, and engagement.
Professional Provident Society Insurance Company (PPS) needed to automatically dispatch market value statements but with a minimal impact on their IT team who was fighting the repercussions of a cyberattack. Their reputation as a leader in customer experience and their desire to shield their members from the intricacies of their own internal systems meant that PPS needed a partner who could work quickly, and help them develop a solution that works end-to-end.
Health risk assessments (HRA) are an important tool to identify risk factors, social determinants of health, keep members’ healthier, and reduce health care costs for plans, employers and employees. Ushur’s AI-Powered Customer Experience Automation™ (CXA) platform goes beyond simply reminding members to complete their HRA.
A subsidiary of one of the largest health plans in the United States wanted to learn more about their Medicare Advantage members and their communication preferences. See how Ushur solved these challenges and increased Member Engagement.
Consumer expectations are evolving in today’s world, pressuring enterprises to deliver fast, frictionless customer service - similar to digital natives such as Amazon and DoorDash.
Consumer expectations are rapidly evolving, with enterprises competing to deliver the fastest, most effective service. However, the scale of their success is often limited by what their underlying technologies provide. How do traditional enterprises with years of legacy debt overcome their process and data silos to outperform digital natives?
WEBINAR ON DEMAND Intelligent Insurer: Underwriting Innovation USA Enjoy the webinar!
WEBINAR ON DEMAND How can insurers manage ever-increasing customer expectations? Enjoy the webinar! You might also be interested in Ushur & Irish
WEBINAR ON DEMAND Having It All: Eliminating the Trade offs Between Improving CX, OPEX, and EX
WEBINAR ON DEMAND How insurtechs enable insurance value chain to deliver profitable and sustainable growth Enjoy the webinar! You might also be interested in Ushur & Irish Life Email
WEBINAR ON DEMAND Transform the claims journey to elevate CX, reduce operational expense and improve employee engagement Enjoy the webinar! You might also be interested in Ushur & Irish
SmartMail is an easy to use, easy to implement Customer Experience Automation™ (CXA) solution for carriers to introduce high-value automation into their inbound email. This begins with recognizing and routing email quickly and intuitively based on the content and attachments of the emails themselves.
Introduce digital self-service to support your members in getting and taking their medications. You can cut costs, enhance member experiences and improve member outcomes simultaneously.
Patient no-shows are costly, and we've seen that communicating in their channel of choice with appointment reminders help limit truant patients. Use proactive engagement to improve health outcomes.
Health plans can reduce costs to members by reducing their own costs, and one of the quickest ways to lower costs for themselves is reduce claims adjustments and fund recovery. Meet clients in their preferred channel and automate coordination of benefits.
Elevate every single customer interaction or micro-engagement into an experience they deserve. Customers, members, claimants, agents and brokers alike are consumers in the 21st century. Time to treat them like it.
Member services representatives are passionate people trying to drive their members to successful outcomes. Achieving this can be overwhelmingly difficult as the volume of incoming communication increases. "Reducing Cost by Automating Prior Authorization Communication" outlines how to improve experiences via prior authorization.
Health plans are besought and burdened by the greavance and appeals experience as one of those processes that demands intelligent and careful interactions. AI can shorten member communication times by responding to some cases and diverting others via email to the appropriate people.
WEBINAR ON DEMAND Panel Discussion Reuters - The Evolution of Customer Engagement: Deliver Value And Cultivate Long-Term Relationships Enjoy the webinar! You might also be interested
When it comes to insurance and other long-established industries, the resurgence of artificial intelligence (AI) promised to change the way businesses interacted with their customers.
By 2025 80% of Customer Service Organizations will have abandoned native mobile apps according to Gartner 360. What will replace them and how will companies communicate
WEBINAR ON DEMAND Be More Agile than your Customers: Value Chain Automation for True Customer Confidence Enjoy the webinar! You might also be interested in Ushur & Irish Life Email
WEBINAR ON DEMAND Enhancing Member Engagement and Consumer Experience: Webinar Series - Part 3 Enjoy the webinar! You might also be interested in Ushur & Irish Life Email Routing Case
Integration can be the key for carriers to provide their customers, and their own employees, with the most effective automated, digital self-service capabilities that drive satisfaction, efficiency, and engagement.
WEBINAR ON DEMAND Women in Insurance Tech 2021 Enjoy the webinar! You might also be interested in Ushur & Irish Life Email Routing Case Women in Insurance Tech 2021
WEBINAR ON DEMAND Claims Innovation USA 2021: Build your digital capability by leveraging technology to streamline and automate claims-handling processes Enjoy the
WEBINAR ON DEMAND Enhancing Member Engagement and Consumer Experience: Webinar Series - Part 2 Enjoy the webinar! You might also be interested
Consumerism was on the rise prior to the pandemic as we all looked for ways to make our daily interactions more convenient, safe, and efficient in a tumultuous time. We quickly adjusted our lives in response to COVID-19, amplifying this consumerism trend.
Maximize agility across the Property & Casualty (P&C) insurance journey with AI-powered Micro-Engagements. Claims volumes and their complexity interfere with delivering seamless customer experiences, but automation closes that gap.
WEBINAR ON DEMAND Panel Discussion DIGIN AI & Automation: Personalization & Enhancing Customer Interaction Enjoy the webinar! You might also be interested in Ushur & Irish Life
No matter the industry, work-related injuries are inevitable. When the workplace accident does happen, intelligent automation can proactively elevate the employee communications and ensure faster access to critical information from benefits to available network providers.
Radically transform the P&C customer experience from average to exceptional with intelligent automation.
Just because email is an older form of communication does not mean it’s been replaced as a preferred digital channel. Let’s be clear – email is not being wholly replaced by texting or chat.
Insurance carriers are adopting AI-powered chatbots and other virtual assistants in an attempt to provide the digital service capabilities their customers are expecting. This e-book skips the techie-buzzwords to focus on the direct business impacts of conversational AI for insurance customer, broker, agent, member and claimant service.
In the digital era, successful carriers need to reach a vast audience quickly, cheaply, and effectively. With the level of data analysis and insights generation available at our fingertips, insurers need to capitalize and seize opportunities to create competitive advantage.
WEBINAR ON DEMAND Panel Discussion InsurTECH NY Panel - Design a User Experience that Drives Renewals Enjoy the webinar! You might also be interested in Ushur & Irish Life Email
Intelligent automation and digital transformation are no longer cutting-edge concepts – they are table stakes for the fast-evolving insurance industry. No one knows this better than our panel of industry icons who bring with them first-hand
PANEL DISCUSSION The Future of Insurance You might also be interested in Dynamic customer engagement. No app development. Learn more Six Superpowers Coming to Ushur Read now
Tower Insurance and Ushur: Deeper Customer Relationships with Digital Engagement It was a remarkable achievement in itself, made even more impressive by the circumstances.
What do Unum Group and Tower Insurance have in common? Well, a lot actually. Both are well-regarded insurance providers serving policy-holders around the globe and New Zealand, respectively. Both are leaders in their lines of business, providing diverse and comprehensive coverage and services to their clients.
When it comes to implementing customer engagement automation that could measurably transform your enterprise operations, jumping straight to a pilot is like test-driving a motorbike when your family of five might be better served by an SUV. Sure, the technology could be exciting and cutting-edge on its face (the motorbike could handle really sharp turns), but you’re missing the crucial step of scope.
For a business that’s evaluating a cutting-edge technology, how a solution provider protects and secures information needs to be answered transparently, coherently, and completely. Otherwise, the risk of a major data breach is only a matter of when, not if.
Customer engagement automation is hot. In one fell swoop, enterprises can simultaneously transform the customer experience and modernize intake operations for better business while simultaneously slashing operating costs and streamlining resources.
What’s a trendline that’s pointing up and not plateauing anytime soon? Large B2C enterprises will confidently tell you that’s inbound from customers. Spiking and sustaining ferociously
Since the pandemic, customer contact centers have been overwhelmed in sectors from insurance to financial services and telecom. Higher call volumes, more email inquiries with staff
They say opportunity strikes when luck and preparation meet. Ushur’s CEO, Simha Sadasiva, must have rattled off his elevator pitch a thousand times. But he’d never given it at 35,000 feet, as he did on one transcontinental flight in 2016.
For almost 80 years, Irish Life has had one mission: “To help people build better futures.”So when they saw a way to respond faster to the hundreds of thousands of emails...
A Top 250 insurance carrier is utilizing Ushur’s Virtual Customer Assistant for completely automated customer support services in their claims process. Learn how they were able to take their workflow from an average of six phone calls to complete mobile automation in this customer service automation case study.
Brands left and right are adopting AI-powered chatbots and other virtual assistants to level up customer support. Or at least that’s how it seems—especially if you’re late to the curve. This e-book skips the techie-buzzwords to focus on the direct business impacts of conversational AI for customer service.
Our Service Desk Automation Whitepaper contains everything you need to know to make your service desk automation experience seamless and mobile with Ushur's AI-powered integrations into your Service Desk Applications.
If your customer service inbox is inundated with thousands of messages and you’re dying to know how to respond to email faster, it’s time to see what an email automation platform can do. Busy B2C organizations across industries swapping out their legacy email processing systems—and why? Because email
Everything you need to know about automating your incoming customer service emails with AI to create an intelligent email workflow automation. With the SmartMail solution from Ushur, enterprises can dramatically shorten email processing times, and respond to your customers faster while improving customer experience to achieve a 5x–10x return on investment.
