Ushur Resource Library

Featured

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Tower Insurance Case Study
Tower Insurance and Ushur: Deeper Customer Relationships with Digital Engagement It was a remarkable achievement in itself, made even more...
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P&C Insurance Digital Transformation Trends
P&C Insurance Digital Transformation Trends The digital transformation of P&C insurance is crucial for its success in a world where...
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SmartMail
Automated Email processing system for intelligent email routing and responding Use Ushur's intelligent email automation software for high volume email...
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Transform Workers’ Comp claims for improved engagement and outcomes Webinar
Webinar Transform Workers' Comp claims for improved engagement and outcomes Panel Meredith Barnes-Cook Global Head of Insurance at Ushur Rob...

Case Studies

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Tower Insurance Case Study
Tower Insurance and Ushur: Deeper Customer Relationships with Digital Engagement It was a remarkable achievement in itself, made even more...
A chance encounter lanuches an insurer's journey into customer engagement Ushur white paper image
Customer Engagement Case Study
A chance encounter launches an insurer's journey into customer engagement. They say opportunity strikes when luck and preparation meet. Ushur’s...
Irish Life & Ushur Customer Engagement Use Case
Irish Life & Ushur Email Routing – A Fresh Look at Customer Engagement
Irish Life and Ushur Email Routing - A Fresh Look at Customer Engagement How does email routing automation improve customer...
customer engagement
Virtual Customer Assistant Case Study
Customer Support Automation Use Case with Ushur’s Virtual Customer Assistant (VCA) A Top 250 insurance carrier is utilizing Ushur’s Virtual...

Whitepapers

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Conversational AI for Insurers eBook
The Smart Guide to Conversational AI for Insurers Do conversational AI platforms really help insurance customer engagement? Insurance carriers are...
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Reuters Whitepaper
Getting Personal: A deeper understanding of the customer and personalized service is vital to best-in-class customer experience In the digital...
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Implementation POC Guide Whitepaper
Customer Automation for Insurers A Guide to a Successful Proof of Concept When it comes to implementing customer engagement automation...
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Ushur Security Framework Whitepaper
Securing Your Digital Transformation Ushur Security Framework Whitepaper Security is always excessive until it’s not enough. Robbie Sinclair, Head of...
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Insurance Chatbot Guide
How to Implement Insurance Chatbots to Retain Customers Do you know how to retain customers while phones are ringing off...
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Conversational AI eBook
The Smart Guide to Conversational AI for Customer Service Do conversational AI platforms really help customer engagement? Brands left and...

Blog

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P&C Insurance Digital Transformation Trends
P&C Insurance Digital Transformation Trends The digital transformation of P&C insurance is crucial for its success in a world where...
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Enhancing the Employee Experience
Digital Transformation Journey - Part 3 Enhancing the Employee Experience When embarking on a digital transformation journey, insurance companies need...
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Increasing Operational Effectiveness
Digital Transformation Journey - Part 2 Increasing Operational Effectiveness When embarking on a digital transformation journey, insurance companies need to...
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Transforming the Customer Experience
Digital Transformation Journey - Part 1 Transforming the Customer Experience When embarking on a digital transformation journey, insurance companies need...
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5 Ways to Transform the Healthcare Member Experience
5 Ways to Transform the Healthcare Member Experience Health plan member expectations are changing, and members demand more. They want...
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WhatsApp Product Features
Using WhatsApp As a Channel to Communicate with Your Customers Have you ever wished that it was easier to interact...

Use cases

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Service Desk
Intelligent service desk automation software. Use Ushur's intelligent automation platform for simplified service desk automation that improves resolution rates and...
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Sales Enablement
AI-powered sales enablement. Use intelligent automation for product education, cross-selling and quoting to reduce time to close and increase closing...
Man Checking His Email on a Laptop
SmartMail
Automated Email processing system for intelligent email routing and responding Use Ushur's intelligent email automation software for high volume email...
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Smart Survey
Automated Customer Survey Software Use intelligent automation to create a smart survey experience that builds quality customer engagement Automated Survey...
claims process automation
Pending Claims
Reduce your pending claims backlog with claims process automation. Intelligent insurance claims automation powered by conversational AI. Expedite claims processing...
FNOL
Automated FNOL Processing App
Automate your FNOL process flow. Use Ushur's AI and deep learning digital FNOL claims handler to quickly and cost-effectively automate...

Videos

Webinars

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Transform Workers’ Comp claims for improved engagement and outcomes Webinar
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Exceed P&C customer expectations end-to-end Webinar
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Reuters Panel Discussion – The Evolution of Customer Engagement: Deliver Value And Cultivate Long-Term Relationships
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InsurTECH NY Panel Discussion – Design a User Experience that Drives Renewals
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Transforming Insurance Customer Experience in the Age of Intelligent Automation
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The Future of Insurance