Ushur Resource Library

Featured

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Customer Engagement Case Study

A chance encounter launches an insurer's journey into customer engagement. They say opportunity strikes when luck and preparation meet. Ushur’s...

Why Businesses in the Pandemic Are Turning to Conversational AI

Why Businesses in the Pandemic Are Turning to Conversational AI COVID-19 turned everyday life upside down, and everyday work too....

SmartMail

Automated Email processing system for intelligent email routing and responding Use Ushur’s intelligent email automation software for high volume email...

Rise of the Citizen Developer: How leading Insurers are leveraging low-code

WEBINAR Rise of the Citizen Developer: How leading Insurers are leveraging low-code What do Unum Group and Tower Insurance have...

Case Studies

Customer Engagement Case Study

A chance encounter launches an insurer's journey into customer engagement. They say opportunity strikes when luck and preparation meet. Ushur’s...

Irish Life & Ushur Email Routing – A Fresh Look at Customer Engagement

Irish Life and Ushur Email Routing - A Fresh Look at Customer Engagement How does email routing automation improve customer...

Virtual Customer Assistant Case Study

Customer Support Automation Use Case with Ushur’s Virtual Customer Assistant (VCA) A Top 250 insurance carrier is utilizing Ushur’s Virtual...

Whitepapers

Insurance Chatbot Guide

How to Implement Insurance Chatbots to Retain Customers Do you know how to retain customers while phones are ringing off...

Conversational AI eBook

The Smart Guide to Conversational AI for Customer Service Do conversational AI platforms really help customer engagement? Brands left and...

ServiceDesk Whitepaper

The Service Desk Automation Guide for Transforming your Service Desk Operations. Can Service Desks be automated? How can Conversational AI...

The Email Automation Guide for B2C Customer Service

The Email Automation Guide for B2C Customer Service Wondering how to respond to emails faster? If your customer service inbox...

Smartmail Whitepaper

The Smart Guide to Building an Intelligent Email Processing System Can Email Processing Systems be Intelligent? Is your team drowning...

Blog

Why Businesses in the Pandemic Are Turning to Conversational AI

Why Businesses in the Pandemic Are Turning to Conversational AI COVID-19 turned everyday life upside down, and everyday work too....

Deflect Calls, Not Business: Three Ways to Make the Most of Your IVR

Deflect Calls, Not Business: Three Ways to Make the Most of Your IVR Customer"I’ve been on-hold for 2 hours. This...

Citizen Developers: How Diverse Users Power Smart Solutions

Citizen Developers: How Diverse Users Power Smart Solutions If you work in finance, insurance, or healthcare, you likely don’t think...

The Different Types of Chatbots, Demystified

The Different Types of Chatbots, Demystified Not All Bots Are Created Equal: How Do the Types of Chatbots Stack Up?...

Irish Life Email Routing Software Transformation

Irish Life Email Routing Software Transformation On levers, short and long - the unexpected impact of automated email routing software...

Location Based Services for End to End Customer Engagement

Location Based Services for End to End Customer Engagement In the shipping and logistics industry, the phrase “last mile” describes...

Use cases

Service Desk

Intelligent service desk automation software. Use Ushur’s intelligent automation platform for simplified service desk automation that improves resolution rates and...

Sales Enablement

AI-powered sales enablement. Use intelligent automation for product education, cross-selling and quoting to reduce time to close and increase closing...

SmartMail

Use Cases

Automated Email processing system for intelligent email routing and responding Use Ushur’s intelligent email automation software for high volume email...

Smart Survey

Automated Customer Survey Software Use intelligent automation to create a smart survey experience that builds quality customer engagement Request a...

Pending Claims

Reduce your pending claims backlog with claims process automation. Intelligent insurance claims automation powered by conversational AI. Download the Smart...