RESOURCES
Customer Spotlight: Tower Insurance This is the first time we're using this tool and I was even just like, "Okay I'm not ready yet. I haven't seen it." But then to unleash business users
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Webinar Focus on the Customer, not the Application Leverage AI and automation to transform the customer experience Featured Speakers: Kashif Mahbub SVP
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Customer Spotlight: Marco Forato, Unum So I'm Marco Forato. I'm the Chief Strategy Officer for Unum, a good partner with Ushur and I just want to talk a little bit about our
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Customer Spotlight: Jennifer Daniels, Aflac So we came into Ushur through our venture capital area and they were doing a Shark Tank-like experience. Our VC group came to the different
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Customer Spotlight: Steve Rullo, Great-West Life Co. Inc Hi, I'm Steve Rullo, Executive Vice President and Global Chief Information Officer for Great-West Life Co. We're a financial
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Customer Spotlight: John Myers & Jennifer Daniels, Aflac We hadn't heard of Ushur before we did our "Shark Tank" experience. So having you come to the table and present there, and
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Customer Spotlight: John Myers, Aflac Our organization is responsible for the strategies and the relationships and the experiences of our premier partners and their clients. Our
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Customer Experience Automation™ (CXA) is the application of an AI-powered platform that is purpose-built to automate, scale, and remove the friction from the interactions between a company and its customers; from the beginning of a conversation through its resolution.
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WEBINAR ON DEMAND Intelligent Insurer: Underwriting Innovation USA Enjoy the webinar! You might also be interested in Ushur & Irish Life Email
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WEBINAR ON DEMAND How can insurers manage ever-increasing customer expectations? Enjoy the webinar! You might also be interested in Ushur & Irish
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WEBINAR ON DEMAND Having It All: Eliminating the Trade offs Between Improving CX, OPEX, and EX Enjoy the webinar! You might also be interested
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WEBINAR ON DEMAND How insurtechs enable insurance value chain to deliver profitable and sustainable growth Enjoy the webinar! You might also be interested in Ushur & Irish Life Email
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WEBINAR ON DEMAND Transform the claims journey to elevate CX, reduce operational expense and improve employee engagement Enjoy the webinar! You might also be interested in Ushur & Irish
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SmartMail is an easy to use, easy to implement Customer Experience Automation™ (CXA) solution for carriers to introduce high-value automation into their inbound email. This begins with recognizing and routing email quickly and intuitively based on the content and attachments of the emails themselves. Whatever the email may contain, whether it is free-form text
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Patient no-shows are costly, and we've seen that communicating in their channel of choice with appointment reminders help limit truant patients. Use proactive engagement to improve health outcomes.
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Health plans can reduce costs to members by reducing their own costs, and one of the quickest ways to lower costs for themselves is reduce claims adjustments and fund recovery. Meet clients in their preferred channel and automate coordination of benefits.
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Personalize care down to the prescription level and drive member medication adherence. You can cut costs and improve member outcomes simultaneously.
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Elevate every single customer interaction or micro-engagement into an experience they deserve. Customers, members, claimants, agents and brokers alike are consumers in the 21st century. Time to treat them like it.
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Member services representatives are passionate people trying to drive their members to successful outcomes. Achieving this can be overwhelmingly difficult as the volume of incoming communication increases. "Reducing Cost by Automating Prior Authorization Communication" outlines how to improve experiences via prior authorization.
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Health plans are besought and burdened by the greavance and appeals experience as one of those processes that demands intelligent and careful interactions. AI can shorten member communication times by responding to some cases and diverting others via email to the appropriate people.
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WEBINAR ON DEMAND Panel Discussion Reuters - The Evolution of Customer Engagement: Deliver Value And Cultivate Long-Term Relationships Enjoy the webinar! You might also be interested
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When it comes to insurance and other long-established industries, the resurgence of artificial intelligence (AI) promised to change the way businesses interacted with their customers.
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By 2025 80% of Customer Service Organizations will have abandoned native mobile apps according to Gartner 360. What will replace them and how will companies communicate
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WEBINAR ON DEMAND Be More Agile than your Customers: Value Chain Automation for True Customer Confidence Enjoy the webinar! You might also be interested in Ushur & Irish Life Email
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WEBINAR ON DEMAND Enhancing Member Engagement and Consumer Experience: Webinar Series - Part 3 Enjoy the webinar! You might also be interested in Ushur & Irish Life Email Routing Case
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Integration can be the key for carriers to provide their customers, and their own employees, with the most effective automated, digital self-service capabilities that drive satisfaction, efficiency, and engagement.
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WEBINAR ON DEMAND Women in Insurance Tech 2021 Enjoy the webinar! You might also be interested in Ushur & Irish Life Email Routing Case
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WEBINAR ON DEMAND Claims Innovation USA 2021: Build your digital capability by leveraging technology to streamline and automate claims-handling processes Enjoy the
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WEBINAR ON DEMAND Enhancing Member Engagement and Consumer Experience: Webinar Series - Part 2 Enjoy the webinar! You might also be interested
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Member expectations are changing. A rise in consumerism is forcing companies to innovate at accelerated rates to make experiences as self-service and user-friendly as possible. Is the health insurance industry ready for these changes? In order to succeed,
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Property and Casualty (P&C) suffers because the scale of claims interferes with giving your customers the client experience they deserve.
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WEBINAR ON DEMAND Panel Discussion DIGIN AI & Automation: Personalization & Enhancing Customer Interaction Enjoy the webinar! You might also be interested in Ushur & Irish Life
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No matter the industry, work-related injuries are inevitable. When the workplace accident does happen, intelligent automation can proactively elevate the employee communications and ensure faster access to critical information from benefits to available network providers.
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Radically transform the P&C customer experience from average to exceptional with intelligent automation.
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Just because email is an older form of communication does not mean it’s been replaced as a preferred digital channel. Let’s be clear – email is not being wholly replaced by texting or chat.
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Insurance carriers are adopting AI-powered chatbots and other virtual assistants in an attempt to provide the digital service capabilities their customers are expecting.
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In the digital era, successful carriers need to reach a vast audience quickly, cheaply, and effectively. With the level of data analysis and insights generation available at our fingertips, insurers need to capitalize and seize opportunities to create competitive advantage. Providing omnichannel personalization can be challenging, so what steps can we take to ensure success?
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WEBINAR ON DEMAND Panel Discussion InsurTECH NY Panel - Design a User Experience that Drives Renewals Enjoy the webinar! You might also be interested in Ushur & Irish Life Email
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Intelligent automation and digital transformation are no longer cutting-edge concepts – they are table stakes for the fast-evolving insurance industry. No one knows this better than our panel of industry icons who bring with them first-hand
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PANEL DISCUSSION The Future of Insurance You might also be interested in Dynamic customer engagement. No app development. Learn more Six Superpowers Coming to Ushur Read now
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It was a remarkable achievement in itself, made even more impressive by the circumstances. The team managed a remote solution deployment right at the onset of the COVID-19 lockdown — “A testament to how easy it is [to use Ushur].”
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What do Unum Group and Tower Insurance have in common? Well, a lot actually. Both are well-regarded insurance providers serving policy-holders around the globe and New Zealand, respectively. Both are leaders in their lines of business, providing diverse and comprehensive coverage and services to their clients.
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Customer Automation for Insurers A Guide to a Successful Proof of Concept When it comes to implementing customer engagement automation that could measurably transform your enterprise
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For a business that’s evaluating a cutting-edge technology, how a solution provider protects and secures information needs to be answered transparently, coherently, and completely. Otherwise, the risk of a major data breach is only a matter of when, not if.
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Customer engagement automation is hot. In one fell swoop, enterprises can simultaneously transform the customer experience and modernize intake operations for better business while simultaneously slashing operating costs and streamlining resources.
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What’s a trendline that’s pointing up and not plateauing anytime soon? Large B2C enterprises will confidently tell you that’s inbound from customers. Spiking and sustaining ferociously
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Since the pandemic, customer contact centers have been overwhelmed in sectors from insurance to financial services and telecom. Higher call volumes, more email inquiries with staff
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They say opportunity strikes when luck and preparation meet. Ushur’s CEO, Simha Sadasiva, must have rattled off his elevator pitch a thousand times. But he’d never given it at 35,000 feet, as he did on one transcontinental flight in 2016.
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For almost 80 years, Irish Life has had one mission: “To help people build better futures.”So when they saw a way to respond faster to the hundreds of thousands of emails...
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A Top 250 insurance carrier is utilizing Ushur’s Virtual Customer Assistant for completely automated customer support services in their claims process. Learn how they were able to take their workflow from an average of six phone calls to complete mobile automation in this customer service automation case study.
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Brands left and right are adopting AI-powered chatbots and other virtual assistants to level up customer support. Or at least that’s how it seems—especially if you’re late to the curve.
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Service desk automation software with Conversational AI like Ushur helps enterprises with distributed workforces and global customers realize cost savings while delighting their customers.
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If your customer service inbox is inundated with thousands of messages and you’re dying to know how to respond to email faster, it’s time to see what an email automation platform can do. Busy B2C organizations across industries swapping out their legacy email processing systems—and why
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Everything you need to know about automating your incoming customer service emails with AI to create an intelligent email workflow automation. With the SmartMail solution from Ushur, enterprises can dramatically shorten email processing times, and respond to your customers faster while improving
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