Ushur Resource Library

Featured

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Customer Engagement Case Study
A chance encounter launches an insurer's journey into customer engagement. They say opportunity strikes when luck and preparation meet. Ushur’s...
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Location Based Services for End to End Customer Engagement
Location Based Services for End to End Customer Engagement In the shipping and logistics industry, the phrase “last mile” describes...
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SmartMail
Automated Email processing system for intelligent email routing and responding Use Ushur’s intelligent email automation software for high volume email...

Case Studies

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Customer Engagement Case Study
A chance encounter launches an insurer's journey into customer engagement. They say opportunity strikes when luck and preparation meet. Ushur’s...
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Irish Life & Ushur Email Routing – A Fresh Look at Customer Engagement
Irish Life and Ushur Email Routing - A Fresh Look at Customer Engagement How does email routing automation improve customer...
customer engagement
Virtual Customer Assistant Case Study
Customer Support Automation Use Case with Ushur’s Virtual Customer Assistant (VCA) A Top 250 insurance carrier is utilizing Ushur’s Virtual...

Whitepapers

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Conversational AI eBook
The Smart Guide to Conversational AI for Customer Service Do conversational AI platforms really help customer engagement? Brands left and...
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ServiceDesk Whitepaper
The Service Desk Automation Guide for Transforming your Service Desk Operations. Can Service Desks be automated? How can Conversational AI...
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The Email Automation Guide for B2C Customer Service
The Email Automation Guide for B2C Customer Service Wondering how to respond to emails faster? If your customer service inbox...
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Smartmail Whitepaper
The Smart Guide to Building an Intelligent Email Processing System Can Email Processing Systems be Intelligent? Is your team drowning...

Blog

ushur-blog-locationservices
Location Based Services for End to End Customer Engagement
Location Based Services for End to End Customer Engagement In the shipping and logistics industry, the phrase “last mile” describes...
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Doubling Down on Data Protection: Earning Our SOC 2 Type 2 Certification
Doubling Down on Data Protection: Earning Our SOC 2 Type 2 Certification The SOC 2 Type 2 Certification Proves Ushur’s...
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How to Respond to Emails Faster with Email Automation
How to Respond to Emails Faster with Email Automation Learn how to respond to emails faster in our new guide...
Mobile Customer Engagement
4 More Bad Habits + 4 Mobile Customer Engagement Tips
Mobile customer engagement rates looking low? You might be a bad texter We’re back with another installment in our SMS...
Text Messaging Best Practices
3 Signs You’re a Bad Texter + Text Messaging Best Practices
Don’t launch a SMS campaign before brushing up on these text messaging best practices Bad texters: we all know them....
Process Automation in Salesforce
Say hello to intelligent process automation in Salesforce!
We are proud to announce that we’ve officially launched the Ushur’s Managed Package for Salesforce, now available in the Salesforce...

Use cases

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Service Desk
Intelligent service desk automation software. Use Ushur’s intelligent automation platform for simplified service desk automation that improves resolution rates and...
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Sales Enablement
AI-powered sales enablement. Use intelligent automation for product education, cross-selling and quoting to reduce time to close and increase closing...
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SmartMail
Automated Email processing system for intelligent email routing and responding Use Ushur’s intelligent email automation software for high volume email...
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Smart Survey
Automate your customer surveys. Use intelligent automation to make customer surveys actionable. Request a smart survey demo today The Problem...
claims process automation
Pending Claims
Reduce your pending claims backlog with claims process automation. Intelligent insurance claims automation powered by conversational AI. Download the Smart...
FNOL
Automated FNOL Processing App
Automate your FNOL process flow. Use Ushur’s AI and deep learning digital FNOL claims handler to quickly and cost-effectively automate...

Videos