Ushur Resource Library

Featured

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Customer Engagement Case Study
A chance encounter launches an insurer's journey into customer engagement. They say opportunity strikes when luck and preparation meet. Ushur’s...
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Why Businesses in the Pandemic Are Turning to Conversational AI
Why Businesses in the Pandemic Are Turning to Conversational AI COVID-19 turned everyday life upside down, and everyday work too....
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SmartMail
Automated Email processing system for intelligent email routing and responding Use Ushur’s intelligent email automation software for high volume email...
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Rise of the Citizen Developer: How leading Insurers are leveraging low-code
WEBINAR Rise of the Citizen Developer: How leading Insurers are leveraging low-code What do Unum Group and Tower Insurance have...

Case Studies

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Customer Engagement Case Study
A chance encounter launches an insurer's journey into customer engagement. They say opportunity strikes when luck and preparation meet. Ushur’s...
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Irish Life & Ushur Email Routing – A Fresh Look at Customer Engagement
Irish Life and Ushur Email Routing - A Fresh Look at Customer Engagement How does email routing automation improve customer...
customer engagement
Virtual Customer Assistant Case Study
Customer Support Automation Use Case with Ushur’s Virtual Customer Assistant (VCA) A Top 250 insurance carrier is utilizing Ushur’s Virtual...

Whitepapers

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Insurance Chatbot Guide
How to Implement Insurance Chatbots to Retain Customers Do you know how to retain customers while phones are ringing off...
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Conversational AI eBook
The Smart Guide to Conversational AI for Customer Service Do conversational AI platforms really help customer engagement? Brands left and...
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ServiceDesk Whitepaper
The Service Desk Automation Guide for Transforming your Service Desk Operations. Can Service Desks be automated? How can Conversational AI...
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The Email Automation Guide for B2C Customer Service
The Email Automation Guide for B2C Customer Service Wondering how to respond to emails faster? If your customer service inbox...
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Smartmail Whitepaper
The Smart Guide to Building an Intelligent Email Processing System Can Email Processing Systems be Intelligent? Is your team drowning...

Blog

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Why Businesses in the Pandemic Are Turning to Conversational AI
Why Businesses in the Pandemic Are Turning to Conversational AI COVID-19 turned everyday life upside down, and everyday work too....
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Deflect Calls, Not Business: Three Ways to Make the Most of Your IVR
Deflect Calls, Not Business: Three Ways to Make the Most of Your IVR Customer"I’ve been on-hold for 2 hours. This...
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Citizen Developers: How Diverse Users Power Smart Solutions
Citizen Developers: How Diverse Users Power Smart Solutions If you work in finance, insurance, or healthcare, you likely don’t think...
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The Different Types of Chatbots, Demystified
The Different Types of Chatbots, Demystified Not All Bots Are Created Equal: How Do the Types of Chatbots Stack Up?...
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Irish Life Email Routing Software Transformation
Irish Life Email Routing Software Transformation On levers, short and long - the unexpected impact of automated email routing software...
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Location Based Services for End to End Customer Engagement
Location Based Services for End to End Customer Engagement In the shipping and logistics industry, the phrase “last mile” describes...

Use cases

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Service Desk
Intelligent service desk automation software. Use Ushur’s intelligent automation platform for simplified service desk automation that improves resolution rates and...
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Sales Enablement
AI-powered sales enablement. Use intelligent automation for product education, cross-selling and quoting to reduce time to close and increase closing...
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SmartMail
Automated Email processing system for intelligent email routing and responding Use Ushur’s intelligent email automation software for high volume email...
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Smart Survey
Automated Customer Survey Software Use intelligent automation to create a smart survey experience that builds quality customer engagement Request a...
claims process automation
Pending Claims
Reduce your pending claims backlog with claims process automation. Intelligent insurance claims automation powered by conversational AI. Download the Smart...
FNOL
Automated FNOL Processing App
Automate your FNOL process flow. Use Ushur’s AI and deep learning digital FNOL claims handler to quickly and cost-effectively automate...

Videos

Webinars

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Rise of the Citizen Developer: How leading Insurers are leveraging low-code
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Automate your Customer Communications from within Salesforce
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Five New Trends in Conversational AI Since the Pandemic – Webinar