The Power of Email for a Rewarding Customer Experience

Enterprises must meet customer demand for quality experiences by being easy to work with, and email is a key pillar supporting that strategy. This eBook guides business leaders through the benefits of designing a customer experience inclusive of AI-driven email automation to reduce email response turnaround times, live agent operational burden and costs, while improving CSAT scores. Discover why nearly 80% of people communicate with their service providers via email and how insurance, healthcare, and financial services organizations can benefit from further evolving email as a channel.

• Up to 70% of your customers’ requests can be addressed in real-time.
• You can see up to a 99% reduction in email processing and response times.
• You can expect a 45% improvement in CSAT and NPS scores.