As businesses invest in digitization initiatives, automating the review, routing and processing of high volumes of emails and attachments continues to be a challenge. In this webinar, we’ll hear how Unum cut customer support turnaround time by 77% and achieved 83% customer satisfaction with AI-powered Customer Experience Automation. Unum’s Administration Journey product owners defined and drove the overall solution delivery to perfection within tight deployment timelines, resulting in improved categorization accuracy.

What you'll learn:

• Auto-classifying emails based on their content and attachments
• Auto-routing emails to the right audiences to eliminate the need for live manual processing
• Applying your own business rules for validation and workflow
• Monitoring results and updating internal systems with trusted data