UshurXMedicaid Redetermination

An UshurX Solution Pack

Medicaid Redetermination

Connect with hardest to reach populations, and expedite renewals though HIPAA-secure digital experience

  • Pre-built automation workflows for high-volume interactions
  • Comprehensive compliances for highly regulated industries
  • Proactive, two-way member healthcare education and engagement
  • Fast deployment with out-of-the-box solutions
  • Customizable to your brand and business requirements
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Package Overview
Medicaid Renewal
What would you like to do to get help?
Learn about the Redetermination Process
Learn about documents you will need
Speak to an agent
Exit
circle.cx
Update Household Information
Below are the list of members we have on file for your household.Please select all the members that are living at your address.
James Fosters
Tracy Foster
Aaron Foster
Kylie Foster
circle.cx
1Digital Welcome and Redetermination Education
2Member Information Update
3Actual Redetermination Process Support
Introduce digital communications to members and let them know about support and services you offer them
Gather information needed for multichannel redetermination outreach
Educate members on the exact redetermination application process they need to follow
Educate members on the importance of doing their part in the redetermination process
Survey for household and member information updates
Help them identify and find documentation for proof of income and assets
Validate addresses using geolocation
Simplify complex government processes
Capture email and cell numbers
Use phone-native capabilities and feature-rich interface for document capture and upload

Member Warm Welcome

Easy-to-deploy experiences that educate members

Prepackaged workflows send to the hardest to reach populations

Engage digitally

Circle Logo
Circle, Inc.
Hi Jane, this is Circle Insurance. We are your provider of health coverage through Medicaid.
Your status needs to be updated to keep your benefits. Please use the link below to make your updates.
Link: update.circle.com

Get closer to tough-to-reach members.

Educate

Medicaid Services
Services Available
Hello Jane,As part of your Medicaid coverage, below are a few resources and services available to you.Talk to a representative 800-555-1212Hospital servicesHome health servicesHome health servicesPrescription
Done
circle.cx

Keep Medicaid members informed on services available to them.

Deploy quickly

UshurX Deploy quickly

Customize the conversation and deploy with single click.

Member Information Update

Rich user interface facilitates gathering data

Prebuilt solutions deploy at Medicaid plans to collect member data and validate critical data

Collect

UshurX upload fileUshurX File uploading

Scale the process of gathering member data.

Validate

Medicaid Redetermination
Member Enrollment
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Member AddressWe will now need your best address where we will be able to find you should we need you get in touch with you.Fill in your address below:
Continue
circle.cx

Use API’s to validate data like addresses.

Reassure

Medicaid Redetermination
Document Submission
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Update Member AccessPlease take a picture of your drivers license, a utility bill with your name and current address on it, or a picture of your signed lease agreement for proof of residency.Please upload your proof of residency.
Choose a file
Select file to upload
File upload limit is 10. Supported file types: .jpeg, .jpg, .png, .pdf, .xls, .xlsx
LeaseAgreement.jpg
546 MB
Continue
circle.cx

Encourage members their data is safe with branded experiences.

Income & Asset Verification

HIPAA-compliance secures document upload

Digital customer engagement to simplify and standardize data gathering

Simplify

Circle Logo
Circle, Inc.
Hi Jane, we need a few documents from you to finalize your membership status.
Please use this secure link to upload the documents required.
Link: redetermination.circle.cx

Keep Medicaid members in the same channel to gather documents.

Secure

Medicaid Redetermination
Medical Documents
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Medical DocumentsPlease upload a copy or photo of any medical reports, bills or receipts.
Choose a file
Select file to upload
File upload limit is 10. Supported file types: .jpeg, .jpg, .png, .pdf, .xls, .xlsx
ER-Bill.jpg
546 MB
Rx.jpg
546 MB
DR-Report.png
546 MB
Continue
circle.cx

Gather with security and compliance that SMS cannot provide.

Guide

Medicaid Redetermination
Member Enrollment
Next StepsWe will be reviewing your application. Someone will reach out to you soon with more information.

If you would like to check the status of your application, you can text #status to 87487 or call 800-555-1212.
Done
circle.cx

Give customers confidence in next steps.

What's in the Package

Customer Experience Automation, right-sized to your specific needs

Automation
Ready-to-go process automation workflows for your use case
Templates
Templatized conversational prompts and digital experiences
Analytics
Out-of-the-box analytics, insights and reporting
Environments
Separate environments for development and production
Support
12x5 support with 10hrs of professional services

Schedule a demo and see this solution in action