Banking Automation for Frictionless Customer Experiences

Foster meaningful customer relationships with AI-powered banking automation. Leverage conversational AI to build headache-free digital interactions for customers and analytics to better know your customers

Ushur Banking & Financial Services Conversational Apps Conversation Example

Retail Banking Customer Journey

Tree (1)
Banking
Banking Diagram

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Originations/Onboarding

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Experiencing/Nurturing

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Servicing

  • Product recommendations
  • Abandoned application nudge
  • Sign up for portal/app
  • Redeem promotional offer
  • Fee forgiveness
  • Hardship inquiry
  • File complaint
  • Update contact information
  • Resolve login issues
  • ID verification
  • KYC document
  • Signature
  • Financial wellness
  • PFM nudges
  • Set up direct deposit
  • Set up overdraft protection
  • Set up branch appointment
  • Deposit status
  • Activation with issuance
  • Recurring payments setup
  • Replace lost or stolen card
  • Request credit limit increase
  • Dispute resolution
  • Resolve fraud alert
  • Address declined charge
  • Handle missed payment
  • Offer workout plans
  • Additional information request
  • Submit supporting documents
  • Recurring payments setup
  • Request payment forgiveness
  • Refinance offer
  • Request current payoff
  • Handle missed payment
  • Offer workout plans

Empower digital self-service for your banking customers across all their financial interactions with AI-driven workflow automations

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Fee Dispute

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Email
Triage

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Lending

health

Hardship

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Financial Wellness

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Managing or
Scheduling
Appointments

Banking automation solutions improve everything from customer service to lending processes to back-office accounting

From fee disputes, to lending requests, and everything in between, financial service institutions must put their customers first. Instead of forcing your customers into a portal or application, upgrade the customer experience with AI and Machine Learning and create self-service experiences that increase customer satisfaction and lower operational costs more than RPA can.

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The Benefits of AI-Powered Customer Experience Automation™ (CXA) for Banks

3-10x

reduction in customer
response time enabling
rapid processing

70%

of scalable service
interactions can
be solved by financial
services-savvy AI

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Get customers to respond and engage faster

See a marked improvement in customer response times by customer experience automation over digital channels that they prefer. Discover how one of our clients uses Ushur to rapidly decrease average contact resolution times from three weeks to an hour.

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Interested in learning more about what Ushur can automate for your company?
Don't hesitate to reach out to us with any questions you may have.