Banking Automation is application of automation technology (such as customer service chatbots) to common financial service processes that don’t require human intervention. Financial institutions can use banking automation to cut costs, improve compliance, and raise overall customer satisfaction scores.
Ushur enables banks and finance companies to reach out to customers via SMS or email with proactive updates on the progress of their loan applications. If additional information is needed, customers can easily and securely upload documents or answer questions. This eliminates customer friction and speeds up completed applications while reducing call and mailing costs.
Banks can immediately shift from a proactive payment reminder (or late payment alert) into creating a workout plan if the customer responds that they will miss the due date. If the customer is experiencing financial hardship, automated workflows can guide them to a secure solution to provide any necessary documents.
Great! We love that you have taken big steps on your journey to customer experience success. Ushur integrates with existing technological investments easily, and can be used to help lighten the workload on customer service representatives by easily sending out requests for missing information or communicating proactively to keep customers from calling them in the first place.
