Banking & Financial Services Automation

Empowering Financial Process Automation

Foster meaningful customer relationships with AI-powered banking automation. Leverage conversational AI to build streamlined digital interactions for customers and analytics to know your customers better
Jane Doe
I need more info on funding my child's college education
Circle, Inc.
Circle Bank is grateful to be your continued parter for your financial health and stability. There is a tax deferred investment option called a 528B plan and of course we offer both long term and short term savings options. Do you want to see either of these options?
Circle, Inc.
Respond "yes" to opt-in for texts and we'll send you a link to resolve this query.
Circle, Inc.
Click the below link to open your account and review your options

What is Banking & Financial Services Automation?

Automate the Retail Banking Customer Journey

Banking Automation is application of automation technology (such as customer service chatbots) to common financial service processes that don’t require human intervention. Financial institutions can use banking automation to cut costs, improve compliance, and raise overall customer satisfaction scores.

Banking & FinServ Automation Use Cases

Product recommendations
Abandoned application nudge
Signup for portal/app
Redeem promotional offer
Fee forgiveness
Hardship inquiry
File complaint
Update contact information
Resolve login issues
ID verification
KYC document
Financial wellness
PFM nudges
Set up direct deposit
Set up overdraft protection
Set up branch appointment
Deposit status
Activation with issuance
Reecurring payment setup
Replace lost or stolen card
Request credit limit increase
Dispute resolution
Resolve fraud alert
Address declined charge
Handle missed payment
Offer workout plans
Additional information request
Submit supporting documents
Recurring payments setup
Product recommendation
Abandoned application nudge
Signup for portal/app
Request current payoff
Handle missed payment
Offer workout plans

FinServ Automation Benefits

The Benefits of AI-Powered Customer Experience Automation™ for Banks

From loan servicing and collections to hardship inquiries and account resolution, plus everything in between, financial service institutions must put their customers first. For those interactions that don’t fit or exist within a mobile application or portal, offer ease and speed by leveraging AI and Machine Learning to create self-service and proactive experiences that increase customer satisfaction and lower operational costs more than RPA can.
3x - 10x
reduction in customer response time enabling rapid processing
of scalable service interactions that can be solved by healthcare-savvy AI

Banking Automation FAQs

How does banking automation support the loan application process?

Ushur enables banks and finance companies to reach out to customers via SMS or email with proactive updates on the progress of their loan applications. If additional information is needed, customers can easily and securely upload documents or answer questions. This eliminates customer friction and speeds up completed applications while reducing call and mailing costs.

How can Ushur be used to optimize payment reminders and facilitate workout plans?

Banks can immediately shift from a proactive payment reminder (or late payment alert) into creating a workout plan if the customer responds that they will miss the due date. If the customer is experiencing financial hardship, automated workflows can guide them to a secure solution to provide any necessary documents.

I already have a customer service center, or a texting service, why would I talk to Ushur?

Great! We love that you have taken big steps on your journey to customer experience success. Ushur integrates with existing technological investments easily, and can be used to help lighten the workload on customer service representatives by easily sending out requests for missing information or communicating proactively to keep customers from calling them in the first place.