Voice Conversations Powered by GenAI

Ushur AI Agents trained with Voice are powered by generative AI and are enabled to provide immediate support to customers on their most natural and familiar channel. Deliver personalized experiences

Customer - voice
Ushur AI Agent:  How can I help you?Customer: I would like to add my newborn to my insurance policy.AI Agent: Absolutely, I can assist you with that.
AI Agent
Voice Skill
Chat Skill
Documents Skill

Life-like Conversations

Generative AI enables AI voice agents to engage in natural, human-like conversations with customers. The AI can understand complex queries, analyze context, and generate appropriate responses, making the interaction feel authentic and personalized.

Understand Complex Queries

Ushur AI Agents can understand complex queries over voice channels by leveraging advanced natural language understanding (NLU) to comprehend context, sentiment, and nuances in human language, and by drawing upon vast and organizational domain-specific knowledge to connect different pieces of information and engage in multi-turn conversations to clarify and address intricate customer issues.

Analyze Content

Ushur AI Agents can analyze context over voice channels by leveraging advanced natural language understanding (NLU) to comprehend the nuances, sentiment, and intent behind customer queries, and by drawing upon vast amounts of domain-specific knowledge to provide contextually relevant responses in a natural, conversational manner.

Generate Appropriate Responses

Ushur AI Agents can generate appropriate responses over voice channels by understanding the context and intent of customer queries, drawing upon vast domain knowledge, and utilizing advanced language generation models to craft natural, relevant, and personalized responses that effectively address the customer's needs in a conversational manner.

AI Agents trained to deliver experiences over voice

Transform customer experiences with Ushur AI Agents, powered by Generative AI. Our intelligent virtual agent engages customers in natural, life-like conversations over voice channels, revolutionizing the way you deliver customer service.

24/7 Availability

With Ushur AI Agents, brands deliver round-the-clock customer support and ensure customers receive immediate assistance. AI Agents are available to speak to regardless of time or place.

Multilingual Support

Provide customer support in multiple languages by translating customer inquiries and generating responses in the customer's preferred language. This eliminates the need for language-specific human agents.

Improved Efficiency

Ushur AI Agents handle routine customer inquiries, such as account information, troubleshooting, and transactions. This reduces the workload on human agents, allowing them to focus on more complex and emotionally nuanced interactions.

Personalization at Scale

By analyzing customer data and interaction history, Ushur AI Agents can help deliver personalized experiences over voice channels. It can tailor responses based on the customer's profile, preferences, and previous interactions.

Real-time Assistance for Human Agents

Provide real-time recommendations, suggested responses, and relevant information to human agents during voice interactions. This helps ensure consistent, accurate, and efficient customer communication, all powered by Ushur AI Agents trained for voice interactions.