Ushur provides real-time, easy to understand analytics of your customer engagements, with both a high level overview of your engagement levels, conversion rates, and a detailed overview of your individual conversations. Reports are available in realtime in a variety of formats including pdf, excel, and csv and provide superlative business intelligence.
APIs and Integrations
Ushur has both standard integrations with established systems of record like ServiceNow and Atlassian and APIs that allow you to integrate Ushur with your own systems. Ushur offers APIs and jumpstart kits for you to deploy Ushur alongside your enterprise platforms. Make Ushur work for your existing workflows, not the other way around.
Ushur’s Language Intelligence Services Architecture (LISA) is a broad set of capabilities that enables Ushur to understand and respond intelligently to customer conversations. It consists of various technology innovations that foster Ushur’s Natural Language Processing, Natural Language Understanding, Sentiment Analysis, Deep Learning, Topic Detection, and, Meta-Data mapping, all of which combine to form the first of its kind language processing framework. With LISA, Ushur supports and converses in 60 languages.