Our Service Engagement Platform Engineered With Precision for All Service Workflows
The technology that makes up Ushur’s service engagement platform is designed with the enterprise in mind.
Ushur provides real-time, easy to understand analytics of your customer engagements, with both a high level overview of your engagement levels, conversion rates, and a detailed overview of your individual conversations. Reports are available in realtime in a variety of formats including pdf, excel, and csv and provide superlative business intelligence.
Drag and Drop UI
The Ushur Builder makes it easy to build your automated workflows. You can completely customize customer conversations to your needs, without requiring any coding skills. Simply map the conversations you’d like to have with your customers, or use Ushur’s pre-built templates specially designed for your customer interactions.
APIs and Integrations
Ushur has both standard integrations with established systems of record like ServiceNow and Atlassian and APIs that allow you to integrate Ushur with your own systems. Ushur offers APIs and jumpstart kits for you to deploy Ushur alongside your enterprise platforms. Make Ushur work for your existing workflows, not the other way around.
AI and ML
Built on top of a multi-layered neural network, Ushur uses industry specific data, historical interactions with customers, and other knowledge artifacts to create mathematical models for language understanding. Ushur’s AI engine operates on Emails, Text messages and Knowledge bases to converse with customers, automate topic detection, and extract meta-data from free text to offer the most sophisticated continuous learning system.
Ushur’s Language Intelligence Services Architecture (LISA) is a broad set of capabilities that enables Ushur to understand and respond intelligently to customer conversations. It consists of various technology innovations that foster Ushur’s Natural Language Processing, Natural Language Understanding, Sentiment Analysis, Deep Learning, Topic Detection, and, Meta-Data mapping, all of which combine to form the first of its kind language processing framework. With LISA, Ushur supports and converses in 60 languages.
Ushur’s invisible app functions like a mobile app, without the need to download anything. Companies use this secure channel for completing workflows like credit card updates, social security numbers and dealing with personally identifiable information. The invisible app runs on all mobile devices that support an HTML5 browser and can be used to interact with customers using text, voice, video and image based content.
Accelerate your Enterprise Workflows
Ushur is an automation platform harnessing the power of AI and ML technology to accelerate customer engagement. With Ushur, enterprises are turning data into actionable engagements to improve customer relationships and digitally transform their workflows.