Customer Experience Automation™ (CXA) Powered by AI

Deploy delightful digital-first self-serve customer experiences through the industry’s first purpose built customer experience platform.

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  • Engagement Layer

    Simple, intuitive digital experiences purpose-built to exchange data between enterprises and their customers, keeping intent and business objectives in mind

  • Workflow Orchestration

    Drag-and-drop Flow Builder defines workflows and automates processes end-to-end with a no-code approach

  • Systems of Intelligence

    Patented AI/ML models utilize domain-specific corpora to transform data into valuable insights, consumed by customers through frictionless Micro-Engagements™

  • Analytics & Reporting

    Centralized, comprehensive tracking for every Micro-Engagement™ across all channels–improving business audits and process reviews

    Platform Analytics
  • APIs + Integrations

    Flexible and powerful APIs to seamlessly interface with core systems and proven integrations across any established industry architecture

  • Compliance

    Closely governed for data integrity, Ushur's platform helps any customer experience remain compliant

  • Security

    Best-in-class, cloud-first certifications to protect even the most regulated industries

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  • Engagement Layer

    Simple, intuitive digital experiences purpose-built to exchange data between enterprises and their customers, keeping intent and business objectives in mind

  • Workflow Orchestration

    Drag-and-drop Flow Builder defines workflows and automates processes end-to-end with a no-code approach

  • Systems of Intelligence

    Patented AI/ML models utilize domain-specific corpora to transform data into valuable insights, consumed by customers through frictionless Micro-Engagements™

  • Analytics & Reporting

    Centralized, comprehensive tracking for every Micro-Engagement™ across all channels–improving business audits and process reviews

    Platform Analytics
  • APIs + Integrations

    Flexible and powerful APIs to seamlessly interface with core systems and proven integrations across any established industry architecture

  • Compliance

    Closely governed for data integrity, Ushur's platform helps any customer experience remain compliant

  • Security

    Best-in-class, cloud-first certifications to protect even the most regulated industries

Core Capabilities

Modular

Ushur's modular design philosophy

 

  • Start quickly and scale—add use cases as you grow
  • Deploy solutions with velocity to move rapidly and get quick wins
  • Layer over your current infrastructure—no rip and replace

Intelligent

AI-powered, scalable, and resilient

 

  • Dynamic, responsive AI for conversational and knowledge-work automation
  • Process incoming data in any form with AI capabilities at Ushur’s core for both conversational and document automation
  • Enrich conversations and respond to intent with domain-specific machine learning

Easy to Use

Democratize automation for all

 

  • Turn business users and knowledge workers into citizen developers with a no-code interface
  • Speed up time-to-value while liberating IT resources
  • Design & deploy fully self-served experiences using drag-and-drop capabilities

Analytical

Action-oriented insights

  • Real-time, easy to understand analytics across every channel
  • Granular interaction-tracking for simplified audits and reporting
  • Conversational-level views help you understand customer experiences in depth

 
Platform Analytics

Integrated

Industry standard integration

 

  • Integrate with front and back office systems to automate processes end-to-end
  • Add value onto existing systems instead of ripping and replacing
  • Build workflows that leverage industry-standard core systems

Invisible App™

Ushur Invisible App™ gives a rich app-like experience without the heavy lift to develop it. Process PII, PHI and financial data in a secure and encrypted channel.

App-Like

White-labeled, familiar digital experience, purpose built for every customer Micro-Engagement™

Secure

Pass and receive sensitive data not suited for text messages

AI-Driven

AI & ML deployable with the click of a button

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State of the Art AI

Ushur’s AI Lab is the incubator for the proprietary machine learning and artificial intelligence capabilities that serve as the underpinning for our automation capabilities across language and document processing.

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Language Intelligence

Ushur’s Language Intelligence Services Architecture (LISA) is a broad set of state-of-the-art capabilities that enable your workflows to understand and respond intelligently to customer conversations using industry-specific models.

Ushur’s Natural Language Processing (NLP), Natural Language Understanding (NLU), Sentiment Analysis, Deep Learning, Topic Detection, and Meta-Data Mapping combine to form a first of its kind language processing framework.

Document Intelligence

Ushur’s Document Intelligence Services Architecture (DISA) makes it easy to build responsive customer experiences even when processes depend on data in document form. DISA makes documents machine-readable.

Ushur’s transfer learning-based services drive the intelligent document processing framework to enable customer experiences that leverage structured and unstructured data throughout several file types, including, but not limited to: CSV, XLS, DOC, PDF and ACORD.

Enterprise-Grade SaaS Security

The most comprehensive security and compliance portfolio—designed with highly regulated industries in mind.

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Ushur in Motion

Ushur is already automating key business processes from start to finish for companies like yours. Watch the Ushur Customer Experience Automation™ (CXA) platform in action.

Brands that trust Ushur's Intelligent Automation

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Interested in learning more about what Ushur can automate for your company?
Don't hesitate to reach out to us with any questions you may have.