Conversational Apps enable AI-driven conversations across any channel
What are Conversational Apps™?
Respond to your customers in their channels of choice, powered by Conversational AI
Transform your Service Desk with Conversational AI
Helpdesk automation software with Conversational AI like Ushur helps enterprises with distributed workforces and global customers realize cost savings while delighting their customers.
Our Service Desk Automation Whitepaper contains everything you need to know to make your service desk automation experience seamless and mobile with Ushur's AI-powered integrations into your Service Desk Applications.
Conversational Apps are Omni-Channel
Use Conversational Apps™ to be responsive when customer service teams are offline to deliver proactive communications to customers, to automate agent assist when missing key customer information and to generally be there for your customers whenever they need you most.
Customer conversations can take place at any time, on any channel
Benefits of Conversational Apps™
Setup in Minutes
Easily orchestrate conversational workflows without any coding or technical expertise. Ushur’s No-Code Flow Builder enables business users to drag and drop prebuilt actions to gather customer data or deliver just-in-time communications.
Without the time and expense of traditional software application development, enterprises can create, test and deploy customer experience initiatives faster than ever before.
Equip agents with secure and simple information gathering tools at their disposal - enabling them to push conversational experiences to customers across digital channels at any point during the live interaction.
Speed up communications while providing a higher quality of service with Conversational Apps. Allow agents to collect customer documents and files, analyze key data and evaluate critical decision points through an automated and AI-powered customer experience.
Customer queries result in excessive swivel-chair action without the right data at hand. Conversational Apps makes it simple and automatic to leverage relevant information from core systems to service the customer’s request.
Connect conversational workflows directly to core enterprise systems with Ushur’s no-code integrations. Surface API-based information to personalize the interaction and minimize input on the customer’s behalf. Collect customer data and update systems of records in real-time without any agent intervention. Ushur easily integrates into your existing ecosystem without any rip-and-replace.
Manually responding to each customer service request can extend turnaround time by days. Automate frequent inquiries with conversational AI and business logic, powered by Ushur’s Conversational Apps. Liberate your agents and address customer needs without delays.
Ready to level up your Customer Experiences?
Explore the Ushur Platform, or contact sales now and start improving and automating customer experiences with incredible self-service options. You can contact us to design a custom solution for your business.
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