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eBook

The Power of Email for a Rewarding Customer Experience

The Ultimate Guide to AI-Driven Email Automation

This eBook guides business leaders through the benefits of designing a customer experience inclusive of AI-driven email automation to reduce email response turnaround times, live agent operational burden and costs, while improving CSAT scores. Discover why nearly 80% of people communicate with their service providers via email and how insurance, healthcare, and financial services organizations can benefit from further evolving email as a channel.

Benefits of AI-driven email automation:
Up to 70% of your customers’ requests can be addressed in real-time.
You can see up to a 99% reduction in email processing and response times.
You can expect a 45% improvement in CSAT and NPS scores.

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