Many pharmaceutical companies rely on Ushur's HIPAA-secure omni-channel Customer Experience Automation™ platform to support patient self-service for onboarding, orders, reorders product education, surveys, and more. This video shows an example of a prescription medication reorder and delivery updates delivered through Ushur's HIPAA-secure Invisible App. This enables convenient patient order self-service via their channel of choice without having to remember their login to a website portal or app, or having to wait on hold with a call center.
Ushur Invisible App can incorporate smartphone functionality like the selection of an address on a map, as shown here. The map allows the patient to choose a delivery address for this refill. Other smartphone capabilities such as calendaring and even document e-signing may also be utilized within Ushur engagements.
Ushur's built-in OCR capabilities can scan the card and pull in needed information automatically. This information can be securely passed to client payment processing systems from here.
Learn more about how Ushur can support you in augmenting live interactions with intelligent omnichannel self-service. Visit ushur.com.