Hardship Inquiry

Ushur's omni-channel Customer Experience Automation™ platform enables financial services companies to create an automated, scalable, and secure conversation that guides customers through the hardship inquiry and where appropriate, account resolution journey.

This video shows an example of a financial services company conversing with a customer who has missed a payment using Ushur's SOC2-compliant Invisible App™. Invisible App enables businesses to be proactive in distributing information as well as opening a secure two-way communication channel if members decide to reach out for help.

Ushur is the first line of defense for customers who want simple, intuitive, and personalized interactions with their financial institutions. With Ushur’s no-code builder and conversational AI capabilities, banks and mortgage lenders can easily design automated workflows to support customers when they need them most, building meaningful relationships beyond transactions.

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