Many health plans rely on Ushur's HIPAA-secure omni-channel Customer Experience Automation™️ platform to support member self-service for warm welcomes, information gathering and sharing, appointment setting (case management, provider), support for closing HEDIS gaps in care, and more.

This video shows an example of Medicaid Redetermination information gathering and process education delivered through Ushur's HIPAA-secure Invisible App. This enables plans to be proactive in gathering information needed to support members in the Redetermination process while plans wait for the Public Health Emergency (PHE) to lift.

Ushur is able to support the Redetermination journey beyond that point with information and documentation gathering and more, then support ongoing member engagement with surveys such as Social Determinants of Health (SDOH), Health Risk Assessments, closing HEDIS gaps in care, and more.

Dive deeper with our Guide on 6 Best Practices to Support Medicaid Redetermination Through Automation or reach out and contact us here.