UshurXSevere Weather Alerts
An UshurX Solution Pack
Severe Weather Alerts
Deliver empathetic policyholder support with real-time communications – before and after the storm
- Warn customers ahead of storms and continue support in the same channel
- Provide guidance for loss prevention and how to file a claim
- Pre-built to minimize lift and expedite deployment
- HIPAA-secure to safeguard sensitive documents and data
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Package Overview
Claim Documents
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Supporting DocumentsTo expedite your claim, we will need the following documents- Photos of damage
- Estimate to repair/replace
- Estimate to repair/replace
Choose a file
Select file to upload
File upload limit is 10. Supported file types: .jpeg, .jpg, .png, .pdf, .xls, .xlsx
HouseDamage1.jpg
546 MB
HouseDamage2.jpg
546 MB
Estimate.png
546 MB
Continue
Significant Weather Alert
Hello Sharon,A hurricane warning exists for your area.Report a claim for damage: 800-555-1212Weather event updates
Tips to prepareHere is important information to help you stay informed, get ready and protect your property.
Tips to prepareHere is important information to help you stay informed, get ready and protect your property.
Done
1Alert & Inform
2Support
3Serve
Alert customers in the path of a storm
Check in with customers after a weather event
Check in on customers and provide help for filling a claim
Provide guidance to protect property, report losses, and document damages
Offer help with repairs, housing, food and transport
Offer best practices to document damage and repairs
Share how to reach help when needed
Share support protocols to lessen the need for onsite appraisals
Alert & Inform
Alert policyholders of any impending weather events
Weather alert templates ready out of the box
Alert
Circle, Inc.
We have identified a severe weather event that will occur in your area.
For your safety, below is a link to additional resources.
Link: support.circle.com
Tell customers when they may be impacted by severe weather events.
Keep customers safe
Impending Weather
Hello Sharon,A hurricane warning exists for your area.Report a claim for damage: 800-555-1212Weather event updatesWays to prepareHere is important information to help you stay informed, get ready and protect your property.
Done
Keep customers safe in moments when they've been most impacted, and deliver support.
Serve
Circle, Inc.
Would you like to start a claim?
1) Yes
2) No
1) Yes
2) No
1
Here is a secure link where you can submit a claim:
Link: support.circle.com
Progress customers through their journey along a single channel, no switching needed.
Support
Support customers and give guidance
Automated so carriers can converse with customers and check on their wellbeing
Show empathy
Circle, Inc.
We at Circle Insurance care about the safety of you and your family. At any point, if you need to file a claim, you can text #disasterclaim to 87487
Show empathy during sensitive situations to nurture relationships.
Check on customers
Circle, Inc.
Has there been any damage to your home?
No, it's okay
Scale the process of checking on customers with conversational AI.
Offer guidance
Circle, Inc.
Has there been any damage to your homr or possessions?
We're not sure. We'll call later
We're here for you at 800-555-1212
Guide customers on where to find resources for help.
Serve
Expedite claims by sharing best practices
Designed to scale the process of serving customers and guide their claims process
Help
Check in on customers who need support and service.
Reassure
Significant Weather
(All fields are required unless specified optional)
For your property located at4975 Freedom Dr., Charlotte, NC, USAReceipts, Estimates, PhotosPlease uploadReceipts for expenses you have already incurredOptional
Select file to upload
File upload limit is 10. Supported file types: .jpeg, .jpg, .png, .pdf, .xls, .xlsx
Optional
Select file to upload
File upload limit is 10. Supported file types: .jpeg, .jpg, .png, .pdf, .xls, .xlsx
Optional
Select file to upload
File upload limit is 10. Supported file types: .jpeg, .jpg, .png, .pdf, .xls, .xlsx
Continue
Provide guidance to simplify the claims journey for customers and carriers alike.
Guide
Claim Documents
1
2
3
4
5
6
7
Supporting DocumentsTo expedite your claim, we will need the following documents- Photos of damage-Estimate to repair/replace
Choose a file
Select file to upload
File upload limit is 10. Supported file types: .jpeg, .jpg, .png, .pdf, .xls, .xlsx
HouseDamage1.jpg
546 MB
HouseDamage2.jpg
546 MB
Estimate.png
546 MB
Continue
Inform customers how to document damage and submit files for repair.
What's in the Package
Customer Experience Automation, right-sized to your specific needs
Ready-to-go process automation workflows for your use case
Templatized conversational prompts and digital experiences
Out-of-the-box analytics, insights and reporting
Separate environments for development and production
12x5 support with 10hrs of professional services