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It’s understandable that the focus is on capabilities when evaluating an automation vendor - you need to know first and foremost if their product can truly meet your organization’s needs. The conversation usually pivots to cost - vendor software licensing, potential professional services needed, in addition to talent allocation from your own company.
What should also be occurring in parallel with learning about features and pricing is carefully evaluating how a solution provider would protect and secure one of your organization’s greatest assets - your data.
If an information security assessment is never completed, the reality is the risk of a major data breach that will damage your business and reputation is only a matter of when not if. When this evaluation is only initiated as the last step before signing a contract, you’ve lost - if not wasted - time.
Either you go into a holding pattern, as your data security team works with the solution provider to complete the assessment, and you’re not able to yet launch your important automation project.
Or the worst outcome becomes your reality if the vendor solution is found to not meet your company’s information security requirements. Now you’re back at square one to look for other automation options. You’re late even before you can get to solving business problems, improving the customer experience, and eliminating manual tasks for your employees.
Be proactive and be informed. Ask questions as you explore new vendor partnerships. Be sure your business and technology teams are partnering early in the exploration process, to complete a 360 degree assessment as quickly and effectively as possible. Information security should be a shared responsibility for everyone in your organization.These cybersecurity and operational security best practices will help you safeguard your data.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.