Can Your Vendor Answer These 3 InfoSec Must-Haves?
In the first of this three-part series, we explore what Information Security (InfoSec) is, what it isn’t, and which questions will help enterprise customers discern responsible intelligent automation vendors from those susceptible to data piracy.
Security is always excessive until it’s not enough.
Robbie Sinclair Head of Security, Country Energy NSW Australia
That’s a motto that savvy, Cloud-based companies live by. The cost of known data breaches since 2012 far exceeds $50 billion, according to one study by CGI and Oxford Economics.
As businesses, solutions, and customers rapidly migrate to the Cloud, the sheer number of expert-designed, collaborative platforms is a boon for innovation and new growth, and businesses that have traditionally operated in siloed, brick and mortar facilities stand to gain the most from this bonanza.
For a business that’s evaluating a cutting-edge technology, how a solution provider protects and secures information needs to be answered transparently, coherently, and completely. Otherwise, the risk of a major data breach is only a matter of when, not if.
Of equal importance is a company’s ability to ensure privacy. Given strict and diverse regulatory frameworks, it’s imperative for a solution provider to demonstrate future-proofed and comprehensive privacy protocols.
With the emergence of the Cloud, the narrative emphasis has been on cybersecurity, but secured data demands a turnkey, end-to-end approach.
To separate the wheat from the chaff, here are three questions that any vendor who is serious about InfoSec should be able to clearly answer:
What is your plan for maintaining and enhancing Cyber Hygiene?
What are your Physical Security protocols and how have these been integrated into your overall plan?
A breach happened. How do you execute Incident Management to minimize damage to me?
Ushur, for example, is committed to addressing each of these questions in its Information Security plan, thoroughly framing our security and privacy design. Our complete solutions for intelligent automation attract and retain Global 2000 enterprises because we innately understand security and reflect that in our people, processes, and technology.
A turnkey security and privacy plan seamlessly integrates proactive, adaptive, and reactive security models. In Parts 2 and 3 of this series, we will discuss both the challenges of delivering security and what a comprehensive strategy looks like, analyzing the following topics:
Vendor and Third-party Security, Privacy, & Compliance Management
Looking to automate your customer engagements with a vendor that prioritizes your data security?
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.
Have you ever wished that it was easier to interact with an insurance carrier? We all know that waiting on hold for what can feel like forever and scouring the Internet for answers to seemingly basic questions are major hurdles that can cause most customers to approach simple tasks, such as filing an insurance claim, with caution and dread. With Ushur’s omni-channel Virtual Customer Assistant (VCA) powered by Conversational AI, insurance carriers can automate servicing for their end users in their channel of preference. That’s why Ushur has added WhatsApp, a popular communication tool used by 2 billion people worldwide, as a communication channel.
The insurance policy is a contractual agreement that stipulates, in exchange for payment, a person or business will receive reimbursement or financial protection against losses from an insurance company. In other words, if the required premium is paid, a customer will be paid for covered damage, injury, illness or loss.
Insurance is one sector of the financial services industry which has faced challenges as it embraced the digital revolution - first by choice and then by necessity following the pandemic lockdown. Cloud computing has taken hold, but some carriers are early in exploring solutions like artificial intelligence and machine learning.Insurance companies are eager to find technologies that cannot just improve but differentiate their overall customer experience, ideally while also reducing operational expense. One specific area insurance companies are looking at closely is claims service and process automation or as Ushur likes to call it, the future of insurance.
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.