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Can Your Vendor Answer These 3 InfoSec Must-Haves?


In the first of this three-part series, we explore what Information Security (InfoSec) is, what it isn’t, and which questions will help enterprise customers discern responsible intelligent automation vendors from those susceptible to data piracy.

Security is always excessive until it’s not enough.
Robbie Sinclair
Head of Security, Country Energy
NSW Australia

That’s a motto that savvy, Cloud-based companies live by. The cost of known data breaches since 2012 far exceeds $50 billion, according to one study by CGI and Oxford Economics.

As businesses, solutions, and customers rapidly migrate to the Cloud, the sheer number of expert-designed, collaborative platforms is a boon for innovation and new growth, and businesses that have traditionally operated in siloed, brick and mortar facilities stand to gain the most from this bonanza.

For a business that’s evaluating a cutting-edge technology, how a solution provider protects and secures information needs to be answered transparently, coherently, and completely. Otherwise, the risk of a major data breach is only a matter of when, not if.

Of equal importance is a company’s ability to ensure privacy. Given strict and diverse regulatory frameworks, it’s imperative for a solution provider to demonstrate future-proofed and comprehensive privacy protocols.

With the emergence of the Cloud, the narrative emphasis has been on cybersecurity, but secured data demands a turnkey, end-to-end approach.

To separate the wheat from the chaff, here are three questions that any vendor who is serious about InfoSec should be able to clearly answer:

  1. What is your plan for maintaining and enhancing Cyber Hygiene?
  2. What are your Physical Security protocols and how have these been integrated into your overall plan?
  3. A breach happened. How do you execute Incident Management to minimize damage to me?

Ushur, for example, is committed to addressing each of these questions in its Information Security plan, thoroughly framing our security and privacy design. Our complete solutions for intelligent automation attract and retain Global 2000 enterprises because we innately understand security and reflect that in our people, processes, and technology.

A turnkey security and privacy plan seamlessly integrates proactive, adaptive, and reactive security models. In Parts 2 and 3 of this series, we will discuss both the challenges of delivering security and what a comprehensive strategy looks like, analyzing the following topics:

  • Digital Security
  • Organizational Security
  • Vendor and Third-party Security, Privacy, & Compliance Management

Looking to automate your customer engagements with a vendor that prioritizes your data security?

Request a demo today

About Ushur

Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.

Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.

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