Fueled by conversational AI, this 1:1 communication channel connects you with customers in the snap of a finger and automates two-way conversations to fulfill tasks like onboarding, scheduling, order tracking, and much more. Through a link delivered via SMS, email, or the web, customers are taken to a secure, encrypted HTML5 container where rich experiences including video submissions, surveys, file uploads, and payments are all possible. Since there is no login required, the Invisible App is there when you need it, and when the customer engagement is completed, the secure channel closes.
How does this all work?
build as it requires no development resources on the enterprise side. Ushur’s web-based portal is the central hub for building, deploying, and tracking all automations visually. The drag-and-drop workflow builder requires no-code and champions creativity and customization.
After you’ve mapped out the experience you’d like to have with your customers, building the app simply requires the arrangement of the modules in the order you wish. Ushur’s APIs allow you to integrate with your CRM platforms guaranteeing that all data exchanged within the Invisible App is automatically updated in your backend systems. The Invisible App also offers white-labeling capabilities allowing full brand visibility for your enterprise.
Some other notable features include:
No app creation or download
Can create and deploy in less than an hour
Secure and encrypted channel
Integrates into your backend CRM systems
Image, Text, Voice, Video, and Location Services/Rich capabilities
Push or pull capabilities -- depending on your needs
Powerful analytics in our tracking dashboard
White-labeled (add brand colors and logos in seconds)
How can this enhance customer experience?
An app-like experience without the app development, the invisible app means the customer does not have to take any additional steps since engagement is possible via communication channels such as SMS. Additionally, the journey which is designed in the drag-and-drop workflow builder mimics the features of apps such as image uploads, file and document uploads, order tracking, and more.
In this age of overwhelming app proliferation, we wanted to create a refreshing take on two-way communication that takes the pressure off developers, while maintaining customer needs and expectations.
Have you ever wished that it was easier to interact with an insurance carrier? We all know that waiting on hold for what can feel like forever and scouring the Internet for answers to seemingly basic questions are major hurdles that can cause most customers to approach simple tasks, such as filing an insurance claim, with caution and dread. With Ushur’s omni-channel Virtual Customer Assistant (VCA) powered by Conversational AI, insurance carriers can automate servicing for their end users in their channel of preference. That’s why Ushur has added WhatsApp, a popular communication tool used by 2 billion people worldwide, as a communication channel.
The insurance policy is a contractual agreement that stipulates, in exchange for payment, a person or business will receive reimbursement or financial protection against losses from an insurance company. In other words, if the required premium is paid, a customer will be paid for covered damage, injury, illness or loss.
Insurance is one sector of the financial services industry which has faced challenges as it embraced the digital revolution - first by choice and then by necessity following the pandemic lockdown. Cloud computing has taken hold, but some carriers are early in exploring solutions like artificial intelligence and machine learning.Insurance companies are eager to find technologies that cannot just improve but differentiate their overall customer experience, ideally while also reducing operational expense. One specific area insurance companies are looking at closely is claims service and process automation or as Ushur likes to call it, the future of insurance.
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.