From an insurance carrier’s front office call centers to their back-office core systems, Ushur combines Conversational Automation with Knowledge Work Automation to intelligently automate customer experiences end-to-end and across all channels of engagement furthering digital transformation at an industry level.
“Our membership with ACORD, coupled with our powerful Machine Learning and Data Transformation capabilities, provides insurance carriers with speed, accuracy, and efficiency in processing the wide array of ACORD forms that they receive today. This is a game-changer for the experience of their customers, agents and brokers, and for their own employees,” said Meredith Barnes-Cook, Global Head of Insurance at Ushur.
Spanning new business applications, policy changes, and claims, Ushur can automatically recognize and immediately acknowledge a carrier’s receipt of an ACORD form. In seconds, Ushur’s CXA platform can also validate that each form is complete, reach back to the sender for missing data, and interface the information to the appropriate core system, CRM, or workflow solution.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.
