Ushur, creator of the no-code AI-powered Customer Experience Automation™ platform that seamlessly automates policyholder, claimant, member, agent, broker, and provider interactions, announces its membership with Association for Cooperative Operations Research and Development (ACORD), the global standards-setting body for the insurance industry.
From an insurance carrier’s front office call centers to their back-office core systems, Ushur combines Conversational Automation with Knowledge Work Automation to intelligently automate customer experiences end-to-end and across all channels of engagement furthering digital transformation at an industry level.
“Our membership with ACORD, coupled with our powerful Machine Learning and Data Transformation capabilities, provides insurance carriers with speed, accuracy, and efficiency in processing the wide array of ACORD forms that they receive today. This is a game-changer for the experience of their customers, agents and brokers, and for their own employees,” said Meredith Barnes-Cook, Global Head of Insurance at Ushur.
Spanning new business applications, policy changes, and claims, Ushur can automatically recognize and immediately acknowledge a carrier’s receipt of an ACORD form. In seconds, Ushur’s CXA platform can also validate that each form is complete, reach back to the sender for missing data, and interface the information to the appropriate core system, CRM, or workflow solution.