Our partnership with Iron Pillar enables us to tap into their fast growing international network in Europe and emerging markets and gives us access to customers, partners and talent pool.
“Ushur is one of a small handful of innovative startups actually driving innovation and transformation in the insurance sector,” said Mohanjit Jolly, Partner at Iron Pillar. “They not only have the conversational AI that can streamline customer interactions, but can deliver it in a no-code platform for rapid deployment. That combination of no-code and proven AI models is what’s behind their traction, and we’re looking forward to helping them expand their team and global customer base to meet the clear demand.”
“Ushur is one of a small handful of innovative startups actually driving innovation and transformation in the insurance sector,” said Mohanjit Jolly, Partner at Iron Pillar. “They not only have the conversational AI that can streamline customer interactions, but can deliver it in a no-code platform for rapid deployment. That combination of no-code and proven AI models is what’s behind their traction, and we’re looking forward to helping them expand their team and global customer base to meet the clear demand.”
This extension to our Series B round serves two key goals: growing our go-to-market function to better serve our customers and gaining strategic partners for our target markets.
Ushur has done just that.
These testaments represent our plan in action. Ushur’s Series B extension will help us continue to execute this plan – on a global scale, with the help of our new strategic partners.
In addition to expanding our leadership team, we plan to invest heavily in our R&D, engineering and customer success teams. Our go-to-market teams will continue to grow rapidly along with our partner network, meeting our goal to be where our customers are – no matter where they are in the world.
It is well established now that intelligent automation has a transformational impact on traditional insurers. For instance, in the words of our customer, Irish Life, their first Ushur project made them rethink their entire approach to customer engagement.
We are transforming an industry that has historically delegated the relationship with the end-customers to brokers and third parties and we are enabling them to learn how to deliver the best customer experience. We are doing this with an AI-powered platform that drops in and works with minimal effort, and a team of experts who understand how to build and deliver these great experiences. Afterall, digital transformation survivors know that modernization has a ripple effect far beyond just product deployment. It’s up to us to make sure our customers get the most value out of Ushur — and we can do that by giving them the technical and cultural blueprints for success that we have mastered.
Lastly, with a rapidly growing customer base, we now have insurers across the globe using Ushur to tackle their own set of challenges that are unique to their regional market environments. As we expand our footprint, Ushur is cognizant that we’re creating products with a global reach, and our workforce, our outreach and our ecosystems need to reflect that.
For all of these reasons, Aflac Ventures is an ideal partner and advisor for Ushur, passing on decades of industry knowledge, trust and credibility that are critical to a fast-growing startup like Ushur as we continue to transform the world of insurance.
In the world of startups, we often hear about blitzscaling and categories turning into rocket ships. At Ushur, while we remain humble yet passionate, our drive to growth and success remains forever grounded in our core vision: a relentless focus on developing and delivering world-class intelligent automation solutions that drive every single customer engagement into a transformative experience.
If the past year has taught me anything, it’s that as long we stay true to our vision, there is plenty of room at the top.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.
