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millennial mobile consumer report
2017 Millennial Mobile Consumer Report
Millennials are expected to occupy 50% of the US workforce by the year 2020, just three years from now. Their...
promotional marketing
Is Promotional Marketing Dead?
Messaging has become the most dominant and ubiquitous channel of engagement. That is probably why 4 in 5 companies want...
powered by service
Powered by Service (Bots)
Companies with the best NPS scores power their business from making their service delivery front and center. Everything they do...
customer service
Will AI Fix our Frustration with Customer Service?
I started dictating this article to Siri, but I gave up within a few minutes after I had to repeat...
retail apps
Why Retail Apps are a Waste of Money
Mobile devices are the preferred way to access the internet for the majority of the population, and while mobile apps...
phone-based customer interaction
Is Phone-Based Customer Interaction Costing US Companies $61B per Year?
It would come as a surprise to few these days – no one enjoys calling customer service. Millennials, a demographic...
servicebots for better retail
Servicebots for better retail?
ServiceBots could be a solution to some of the current woes of the retail industry. Using instant-message-based systems, these bots can...